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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

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Impact of agent experience management on customer success and service

OpenText Information Management

It involves constant communication and support to ensure the success of the customer. Customer success teams are responsible for understanding customer needs and providing proactive guidance to ensure a positive customer experience. They play a vital role in retaining and expanding customer relationships.

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6 best practices for a data governance strategy

Collibra

Best practices come from experience, so it’s always a good idea to look around and consider what other organizations have done when implementing and working with a data governance program. This will help you test strategies and figure out what works best in your unique environment. Control over validating customer needs.

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ADAPTURE Achieves Cisco Advanced Data Center Architecture Specialization

Adapture

The team is highly trained and educated on the latest Cisco offerings. Earlier this summer, ADAPTURE was awarded Cisco’s Customer Experience Specialization, a program designed to enable a specialized team to work closely with clients to recover the most value possible from their investments in Cisco technology.

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The new wave of channel marketing: What partners can expect in H2 2024 

OpenText Information Management

Join us as we navigate through the future of channel marketing and offer guidance and strategies to leverage these upcoming trends to your advantage. A trend taking center stage in 2024 is the use of AI to improve the customer experience. You have the strategies and the tools—now it's time to take action!

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Make data protection a 2023 competitive differentiator

IBM Big Data Hub

In implementing cohesive data protection initiatives, organizations that can secure their users’ data see huge wins in brand image and customer loyalty and stand out in the marketplace. The key to differentiation comes in getting data protection right, as part of an overall data strategy.

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Around the World with Thales: Our Upcoming Events

Thales Cloud Protection & Licensing

As well as October’s Cybersecurity Awareness Month, there are many planned events to help educate on the emerging trends around cybersecurity and privacy. Gregory Vigroux, Senior Product Manager, will share good practices and our customersexperience of overcoming the challenge of Going Passwordless: from Passkeys to Biometric.