AIIM

APRIL 21, 2022

Next-level customer service. Because I had a remarkable customer experience with Hello Fresh, and now I expect to have just as good an experience with your organization. If Hello Fresh has an easy-to-use website and home run customer service, your shared customers are going to expect the same from you.

Customer Experience 147

Customer Experience Digital transformation Insurance Government 147

OpenText Information Management

JUNE 16, 2023

In the modern era of intense business competition, ensuring outstanding customer experiences has become crucial for long-term prosperity. The primary task at hand is to enhance call centers in a way that boosts customer satisfaction and loyalty.

Customer Experience 52

Customer Experience Analytics Cloud 52

AIIM

FEBRUARY 4, 2021

With constantly changing customer experience expectations, it is necessary to put customers at the center of a multichannel strategy rather than letting each line of business (LOB) in an organization decide the communication touchpoint and channel. How Can You Revolutionize Your Customer Experience with Information?

Customer Experience 163

Customer Experience Communications Marketing Sales 163

Data Breach Today

JULY 1, 2020

Modern Identity Customer Identity Zero Trust View this panel discussion about deployment strategies and real case studies surrounding identity modernization initiatives.

Customer Experience 179

Customer Experience Security 179

Adapture

JULY 7, 2022

Cisco certifies leading reseller as one of nation’s few CXEA experts ATLANTA, July 7, 2022– ADAPTURE, a leader in networking, security, and infrastructure consulting, has been awarded the Cisco Customer Experience (CX) Specialization. Several customer references were also gathered and evaluated.

Customer Experience 59

Customer Experience Digital transformation Marketing Risk 59

IBM Big Data Hub

DECEMBER 20, 2023

A successful business strategy dictates the allocation of resources and outlines how a company will achieve its strategic goals. Whether the organization is focused on developing new products or marketing an existing service to an under-served demographic, having a solid strategy will help an organization realize its long-term goals.

Marketing 75

Marketing Retail Customer Experience IT 75

Reltio

JANUARY 9, 2020

Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.

Customer Experience 109

Customer Experience Digital transformation Healthcare Communications 109

IBM Big Data Hub

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers.

Customer Experience 62

Customer Experience Artificial Intelligence Marketing Communications 62

IBM Big Data Hub

DECEMBER 18, 2023

In today’s business environment, regardless of the product or service, leaders must develop a well-honed business strategy. A successful business strategy must clearly define an organization’s objectives, decision-making processes and long-term business goals.

Marketing 72

Marketing Customer Experience IT 72

IBM Big Data Hub

SEPTEMBER 18, 2023

As traditional players assess their existing payments strategies and operating models, they must decide on the most effective way to transform their modernization approach to ultimately offer “value beyond payments.”

Customer Experience 75

Customer Experience Financial Services Cloud Compliance 75

IBM Big Data Hub

DECEMBER 20, 2023

Without an AI strategy, organizations risk missing out on the benefits AI can offer. An AI strategy helps organizations address the complex challenges associated with AI implementation and define its objectives. What is an AI strategy? A successful AI strategy should act as a roadmap for this plan.

Artificial Intelligence 76

Artificial Intelligence Customer Experience Cloud Government 76

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. However, the insurance business reaches across a disparate range of consumer products.

Customer Experience 71

Customer Experience Insurance B2C B2B 71

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

IBM Big Data Hub

NOVEMBER 30, 2023

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. As such, employers are incentivized to invest in the employee experience and communicate it to the overall business community as part of their company’s mission.

Communications 104

Communications Customer Experience Authentication IT 104

IBM Big Data Hub

NOVEMBER 20, 2023

An organization is only as strong as its talent pool, so organizations have increasingly embraced talent management as a core component of their overarching strategy. Demonstrate a strong approach during recruitment and onboarding Talent management strategies begin before an organization ever hires someone.

Customer Experience 104

Customer Experience Communications IT Authentication 104

IBM Big Data Hub

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. Why is a strong product development strategy important? Consumers have access to more information than ever to compare products and brands.

Marketing 80

Marketing Manufacturing Sales Customer Experience 80

IBM Big Data Hub

JANUARY 8, 2024

Organizations then benefit from looking at industry and technology trends to better decide how to deliver the best possible customer experience to existing and prospective customers. There are several reasons why digital transformation and business strategy are so closely tied together: 1. ” Why?

Digital transformation 65

Digital transformation Customer Experience Artificial Intelligence IoT 65

Reltio

APRIL 14, 2020

In this new paradigm, connecting with customers is more critical than ever. Companies still have to compete based on customer experiences, but it’s about much more too. Connecting with customers truthfully, honestly and sincerely is more critical than ever. The Evolving Role of Data in the Experience Economy.

Customer Experience 52

Customer Experience Communications IT Access 52

Rocket Software

JUNE 1, 2020

Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention. For retail, this means capitalizing on online sales to ensure a positive customer experience. . A global luxury retail brand, and Rocket client, was no exception.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. Building an online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Tue, 01/28/2020 - 05:20. Protecting the brand’s image.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

IBM Big Data Hub

SEPTEMBER 6, 2023

With the right generative AI strategy, marketers can mitigate these concerns. To mitigate this scenario, teams must ensure they customize their models with proprietary datasets, rather than relying solely on open-source internet data. The journey starts with sound data. For decades, IBM has been at the forefront of AI for business.

Marketing 119

Marketing B2B Customer Experience Communications 119

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Customer Experience 66

Customer Experience Artificial Intelligence Communications Digital transformation 66

Rocket Software

MAY 11, 2020

Shifting Strategy and Planning Ahead. For this reason, a major travel company and long-time Rocket LegaSuite customer wanted to ensure that their critical business applications were running smoothly. The post Legendary Help: Ensuring positive customer experiences amid a global pandemic appeared first on The Rocket Software Blog.

Customer Experience 59

Customer Experience IT Security 59

JKevinParker

MAY 7, 2017

My latest CMSWire article is " How Information Architecture Improves Customer Experience ": Have you ever had a problem finding information on a website or app? Conversely, a great experience with a site or application is only possible with solid IA under the surface. Read more »

Information architecture 40

Information architecture Customer Experience Artificial Intelligence 40

The Last Watchdog

APRIL 1, 2024

Forrester’s report lays out a roadmap for CIOs, CISOs and privacy directors to drive this transformation – by weaving informed privacy and security practices into every facet of their business; this runs the gamut from physical and information assets to customer experiences and investment strategies.

Cybersecurity 221

Cybersecurity Privacy B2B Risk 221

OpenText Information Management

APRIL 17, 2024

From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. Any person will measure their experience based on whether the right service is provided to them, at the right time, for the right price.

Unstructured data 64

Unstructured data Customer Experience Digital transformation Mining 64

OpenText Information Management

DECEMBER 12, 2022

It’s worth noting that quiet quitting is just a new name for an … The post What quiet quitting means for your communications strategy appeared first on OpenText Blogs. Quiet quitting re-ignited debate on the role of work in our lives and the importance of setting boundaries.

Communications 69

Communications Customer Experience Digital transformation IT 69

IBM Big Data Hub

APRIL 1, 2024

Conversational AI solutions can have several product applications that drive revenue and improve customer experience. For instance, an intelligent chatbot can address common customer concerns regarding bill explanations.

Customer Experience 82

Customer Experience Analytics Marketing Sales 82

OpenText Information Management

APRIL 8, 2024

It involves constant communication and support to ensure the success of the customer. Customer success teams are responsible for understanding customer needs and providing proactive guidance to ensure a positive customer experience. They play a vital role in retaining and expanding customer relationships.

Customer Experience 59

Customer Experience Communications Education Access 59

Reltio

APRIL 16, 2020

A Responsive Data Strategy is Critical Now More Than Ever. Political, Environmental, Social, and Technological (PEST) trends frequently put companies in situations where they have to evolve their business models to address customer, competitive, or regulatory requirements. Customers’ needs change. Realigning Data Infrastructure.

Sales 75

Sales Marketing Customer Experience GDPR 75

Dark Reading

SEPTEMBER 15, 2021

There's a scarcity of customers using managed security services who are willing to talk to others about their experiences. Here's how to work with your vendor(s) to leverage their customers' experiences and hard-won wisdom.

Customer Experience 64

Customer Experience Security 64

IBM Big Data Hub

MAY 16, 2023

For big brands across all industries, today’s marketing campaigns are customized for specific audiences. IBM Consulting offers managed marketing services that help clients improve their customer journeys by bringing together strategy, experience, technology and operations.

Marketing 72

Marketing Customer Experience Financial Services Retail 72

OpenText Information Management

NOVEMBER 8, 2022

Culture eats strategy for breakfast – or does it? But the role of communications in achieving both strategic and customer experience objectives cannot be overlooked. Muriel Rukeyser was onto something when … The post How communications can fuel a customer-centric culture appeared first on OpenText Blogs.

Communications 64

Communications Customer Experience Digital transformation IT 64

erwin

AUGUST 29, 2019

Big or Small, Enterprise Architecture Is a Key Part of a Successful Software Deployment Strategy. A good software deployment strategy could be the difference between multiple and costly false starts and a smooth implementation. There is an intense focus today on customer experience (CX). But what does it involve?

IT 91

IT Customer Experience Cloud Access 91

OpenText Information Management

SEPTEMBER 2, 2022

Stephen Covey was onto something when he coined this quote at the center of total experience. What is total experience? Gartner defines it as a business strategy that integrates employee experience, customer experience, user experience and multiexperience across multiple touchpoints to … The post What is total experience?

Customer Experience 64

Customer Experience Digital transformation IT Communications 64