Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. According to Deloitte’s 2018 Retail, Wholesale and Distribution Industry Trends Outlook , “consumers have been conditioned to expect fast, convenient and effortless consumption.” Choices are abundant.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

Everteam

MARCH 29, 2019

To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. So here’s our advice: mix it up!

Customer Experience 75

Customer Experience Artificial Intelligence Digital transformation Data collection 75

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats.

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

AIIM

APRIL 21, 2023

Filled with insights and trends that organizations should take note of, the report results from a survey conducted among AIIM members. One of the key findings of the report is the growing importance of IIM in the context of digital transformation.

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

AIIM

MARCH 11, 2019

Recently AIIM released an industry watch report titled, The State of Information Management, Getting Ahead of the Digital Information Curve. In it, AIIM makes the case that every organization is on — or should be on — a Digital Transformation journey. AIIM believes that information is an organization’s most valuable asset.

Digital transformation 120

Digital transformation ECM Customer Experience Content services 120

ARMA International

SEPTEMBER 13, 2021

The COVID-19 pandemic further accelerated the transformation from many years to just a couple of years. This 3-part series will discuss digital transformation (DT) from several perspectives. Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain. Cloud-First.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

Everteam

SEPTEMBER 4, 2019

As the world advances in technological developments, well-established organizations with economic savvy are progressing towards digital transformation. Many leaders are taking preliminary steps by restructuring business processes and redeveloping corporate culture to meet evolving IT requirements and customer demands.

Digital transformation 40

Digital transformation Information governance Customer Experience Cloud 40

CGI

APRIL 7, 2020

CGI Client Global Insights: A look at top capital market trends and priorities. Based on the 2019 CGI Client Global Insights, capital market firms are making the largest IT investments, compared to their peers in other banking sectors, as they seek to protect customers, get more value from massive amounts of data, and simplify operations.

Marketing 59

Marketing Analytics Digital transformation Compliance 59

erwin

NOVEMBER 13, 2020

However, even in “normal times,” business leaders need to understand how to grow, bring new products to market through organic growth or acquisition, identify new trends and opportunities, determine if new opportunities provide a return on investment, etc. Digital Transformation. Digital Transformation.

Digital transformation 131

Digital transformation Artificial Intelligence Customer Experience Metadata 131

Rocket Software

MARCH 14, 2022

Steve Charbonnier, research manager for IDC’s Enterprise Content Strategies program, shares data-backed insights in the report that explore the trends, challenges and benefits around adopting intelligent document processing (IDP) applications. IDP Trends in the Financial and Insurance Industries.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

Info Source

JUNE 6, 2018

Respondents identified RPA as one of the most promising new technologies for automating compliance processes, saving staff time, reducing errors and improving the customer experience. According to Jim Marous, Owner and Publisher of Digital Banking Trends, “Your onboarding process needs to be as fast, seamless and painless as possible.

Financial Services 40

Financial Services Digital transformation Customer Experience Compliance 40

ARMA International

SEPTEMBER 22, 2021

The COVID-19 pandemic further accelerated the transformation from many years to just a couple of years. This 3-part series will discuss digital transformation (DT) from several perspectives. Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

Thales Cloud Protection & Licensing

MAY 7, 2024

This efficiency not only reduces operational costs but also enhances the customer experience. Key features include: User-Centric Design: CIAM systems offer intuitive user interfaces, making it easier for customers to manage their personal data.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

DXC Technology

DECEMBER 5, 2019

Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences. This trend is playing out in many industries including transportation, logistics, […].

Customer Experience 41

Customer Experience Digital transformation IT Manufacturing 41

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

As the retail industry follows suit with today’s digital transformation, customer expectations are at an all-time high. Retailers are looking to address these demands with interconnected experiences to give customers more personalized and immediate experiences both in-stores and online.

Retail 100

Retail Customer Experience Security Data breaches 100

Information Management Resources

DECEMBER 20, 2019

Heading into 2020, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.

Analytics 63

Analytics Digital transformation Government Customer Experience 63

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. The master data management platforms are evolving to meet the needs of the digital economy. Learn more and request an invite at [link].

MDM 53

MDM Customer Experience Digital transformation Analytics 53

IBM Big Data Hub

MAY 17, 2024

A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.  The applications of AI in commerce are vast and varied.

B2C 65

B2C B2B Customer Experience e-Delivery 65

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). We conduct these interviews each year to get a pulse on clients’ top trends, along with their business and IT priorities, so that we can align our strategies and offerings with their needs. Establish plan for digital transformation (73%).

Insurance 40

Insurance Digital transformation GDPR Artificial Intelligence 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). We conduct these interviews each year to get a pulse on clients’ top trends, along with their business and IT priorities, so that we can align our strategies and offerings with their needs. Establish plan for digital transformation (73%).

Insurance 40

Insurance Digital transformation GDPR Artificial Intelligence 40

CGI

JANUARY 10, 2018

Reflections on 5 business-changing IT-related trends in 2017. After all, there is a difference between digital transformation and just becoming digital. Below are five examples of trends this past year that demonstrate the deep infusion of technology into business imperatives: Major security breaches continued.

Blockchain 60

Blockchain IT Artificial Intelligence Digital transformation 60

Collibra

FEBRUARY 21, 2024

Cloud rules In today’s digital economy, the cloud is much more than a trend. Yet, this transformative journey demands both technological expertise and strategic vision. A transformation, not just a migration In our cloud-first era, your data cloud migration isn’t just a technical endeavor.

Cloud 81

Cloud Digital transformation Customer Experience Analytics 81

Info Source

JANUARY 21, 2021

Must read report combines data from independent research firm and thousands of Automation Anywhere customers. Study shows RPA expansion fueled by digital transformation and business resiliency requirements. .

Digital transformation 52

Digital transformation Customer Experience Cloud IT 52

CGI

AUGUST 21, 2018

This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. CGI expert Ana Domingues explores the way forward for utilities, notes the focus of other industries, and shares lessons learned from the digital transformation leaders. .

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

CGI

JANUARY 8, 2018

Reflections on 5 business-changing IT-related trends in 2017. After all, there is a difference between digital transformation and just becoming digital. Below are five examples of trends this past year that demonstrate the deep infusion of technology into business imperatives: Major security breaches continued.

Blockchain 40

Blockchain IT Artificial Intelligence Digital transformation 40

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

AIIM

MARCH 12, 2018

2017: A Digitally “Transformative” Year. Digital Preservation – Is Your Current Approach to Managing Long-Term Digital Information Failing the Business? Creating a Digital Transformation Strategy that Builds Upon What You Have. Creating a Digital Transformation Strategy that Builds Upon What You Have.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Reltio

MAY 26, 2020

The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Granted, there were cyclical trends at least since the start of this century where remote work and onsite work locations for knowledge workers were favored at different times.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

erwin

JUNE 11, 2020

Data intelligence transforms the way industries operate by enabling businesses to hasten the process of analyzing and understanding the derived information with its more understandable models and aggregated trends. Enhance customer experience. Apply real-time data in marketing strategies.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

CGI

MARCH 27, 2019

Utilities Digital Journey Insights (Part 5): Utilities decentralize organizational models to meet consumer needs. To gain the true value of digital transformation, utilities are embracing more dynamic and autonomous organizational structures that enable them to make decisions closer to the customer.

Energy and Utilities 74

Energy and Utilities Digital transformation Marketing Customer Experience 74

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Granted, there were cyclical trends at least since the start of this century where remote work and onsite work locations for knowledge workers were favored at different times.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

MARCH 25, 2019

In the digital economy enterprises are looking for solutions that can help them deliver personalized customer experiences while also meeting with compliance needs such as GDPR. We had several such discussions with the attendees who have data-driven digital transformation initiatives in progress.

MDM 40

MDM Digital transformation Analytics Cloud 40

Collibra

APRIL 11, 2023

It needs to work around the fickleness of customers and rapidly evolving trends. And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. SKU data helps understand sales trends and customer preferences. You spot trends early.

Retail 73

Retail Sales Compliance Marketing 73

Info Source

NOVEMBER 12, 2019

New Natural Language Processing (NLP) and Machine Learning (ML) Enable Digital Dexterity when Automating Operations. 12, 2019 – Kofax ®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, today announces the latest evolution of its industry-leading Intelligent Automation platform.

Digital transformation 40

Digital transformation Unstructured data Communications Customer Experience 40

Reltio

MAY 21, 2019

. “Martha, the modern customers are not averse to changing their minds at the last minute to pick a great deal.” They can pull online reviews and trends at will. “I think we don’t really have a good hold on customer data. ” “So you like the whole experience.” ” “Yes.

Customer Experience 89

Customer Experience Retail B2C Marketing 89