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Customer experience examples that drive value

IBM Big Data Hub

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

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Adapture Renews Cisco Customer Experience Specialization

Adapture

Adapture remains one of few Cisco CXEA Experts in North America ATLANTA, May 30, 2024 – Adapture, a leader in networking, security and infrastructure consulting, has renewed its the Cisco Customer Experience (CX) Specialization. Cisco then performed a full business audit, focusing on business goals, customer service strategy, and KPIs.

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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

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How to create a robust digital transformation strategy

IBM Big Data Hub

Organizations are increasingly investing in digital transformation as a way to maintain or grow a competitive advantage. A tried-and-true way to approach digital transformation is to understand the relationship customers have with the product and the brand, where that relationship currently falls short, and how it can be improved.

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The next wave of payments modernization: Minimizing complexity to elevate customer experience

IBM Big Data Hub

Through this period of rapid transformation, financial institutions must also deliver frictionless experiences to help maintain long-lasting client relationships and gain new market share. These pain points can pose a challenge for both banking institutions and payments companies to meet performance and growth ambitions.

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5 Ways CIAM Ensures a Seamless and Secure Customer Experience

Thales Cloud Protection & Licensing

5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success. Finally, as these customers become savvier, their data privacy and control expectations are growing.

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Banking must improve digital experiences across the customer journey

OpenText Information Management

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world.