IBM Big Data Hub
JANUARY 25, 2024
Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.
AIIM
JULY 22, 2019
Wouldn’t it be nice to hear first-hand, from one of your peers, about the Intelligent Information Management technologies and tools that they have applied in the real world to accomplish a specific digital transformation goal? That’s what we’ll be discussing when I host AIIM’s next virtual event on Thursday, July 25th, from 1pm-3pm.
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AIIM
MARCH 11, 2019
Recently AIIM released an industry watch report titled, The State of Information Management, Getting Ahead of the Digital Information Curve. In it, AIIM makes the case that every organization is on — or should be on — a Digital Transformation journey. AIIM believes that information is an organization’s most valuable asset.
AIIM
AUGUST 2, 2019
According to AIIM research , 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. Most respondents pointed to operational savings as a result of a more digital and connected workflow. Customers no longer base their loyalty on price or product.
AIIM
MARCH 27, 2018
I was invited to attend the IBM Think 2018 event last week in Las Vegas. I can remember various versions of this event being called World of Watson, Insight, Information On Demand, and a host of other titles. Addressing the rising tide of information chaos is a prerequisite to solving the Digital Transformation puzzle.
OpenText Information Management
APRIL 17, 2024
From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. Insight is much more than information. The latter stands or falls with how mature the operating model under that service is.
OpenText Information Management
JUNE 20, 2022
In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital transformation has accelerated over the past few years, with many companies adopting agile operations to improve their speed to market.
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