IBM Big Data Hub

OCTOBER 17, 2023

Advantages of event-driven solutions This is where event-driven solutions excel. Working with “business events” is essential for unlocking real-time insights that enable intelligent decision making and automated responses. 3 reasons to take advantage of event-driven solutions 1.

Analytics 84

Analytics Customer Experience Marketing IT 84

Reltio

APRIL 14, 2020

In this new paradigm, connecting with customers is more critical than ever. Companies still have to compete based on customer experiences, but it’s about much more too. Connecting with customers truthfully, honestly and sincerely is more critical than ever. The Evolving Role of Data in the Experience Economy.

Customer Experience 52

Customer Experience Communications IT Access 52

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. On the contrary, the marketplace should serve as a springboard for developing new opportunities to bolster customer experience. By offering a broader product line, retailers can attract new customers and keep existing ones. Tue, 01/28/2020 - 05:20.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

AIIM

JULY 22, 2019

That’s what we’ll be discussing when I host AIIM’s next virtual event on Thursday, July 25th, from 1pm-3pm. Free Virtual Event: Intelligent Information Management - Project Success Stories]. With this live virtual event, you’ll be able to take part in a uniquely valuable session provided exclusively by AIIM. Process efficiency.

Digital transformation 82

Digital transformation Customer Experience Education Compliance 82

OpenText Information Management

SEPTEMBER 7, 2023

The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and customer experience is just getting started. Unpack the announcements and what was showcased for OpenTextTM Experience Cloud with these four game-changers ahead for marketing: 1.

Cloud 67

Cloud Customer Experience Marketing Communications 67

IBM Big Data Hub

DECEMBER 8, 2023

A great customer experience is critical to keep shoppers happy no matter when or how they shop. One of the best use cases for AIOps is strengthening end-to-end system resilience by consolidating data from multiple sources and correlating events into incidents.

IT 120

IT Customer Experience Artificial Intelligence Cloud 120

AIIM

MARCH 27, 2018

I was invited to attend the IBM Think 2018 event last week in Las Vegas. I can remember various versions of this event being called World of Watson, Insight, Information On Demand, and a host of other titles. Goal: Understand, anticipate, and redefine internal and external customer experiences. Cloud content management.

Analytics 89

Analytics ECM Digital transformation Government 89

OpenText Information Management

APRIL 17, 2024

From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. Any person will measure their experience based on whether the right service is provided to them, at the right time, for the right price.

Unstructured data 62

Unstructured data Customer Experience Digital transformation Mining 62

Info Source

MARCH 5, 2019

recently participated in the 2019 Canon Media & Analyst Event, held February 11-13 in Boca Raton, Florida at The Waterstone Resort & Marina. “We are delighted that Canon Solutions America invited us to attend this event,” said Chuck Wingard, President, Tree Towns Imaging & Color Graphics. MELVILLE, N.Y.,

Customer Experience 45

Customer Experience Sales Authentication Marketing 45

IBM Big Data Hub

OCTOBER 13, 2023

This creates a domino effect: if your product teams are unable to access this pricing information in real-time, marketing strategy teams might then struggle to provide up-to-date messaging to potential customers. New technologies are constantly emerging, but business team skill levels often lag behind the speed of these changes.

Marketing 74

Marketing Digital transformation Customer Experience Access 74

Reltio

FEBRUARY 22, 2024

Branham leads Reltio’s Customer Success, Professional Services, and Customer Engineering organization and our Customer Experience strategy. These changes included aligning functions to accelerate the execution of the company’s strategic initiatives, fuel innovation, and enhance the customer experience.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52

IBM Big Data Hub

DECEMBER 14, 2023

On the first episode of the Impact-Up podcast , we talk to startup BAE Boats which offers short-term hire electric vehicles for special events. The benefits of these boats over traditional combustion engine boats are in the customer experience: there is no engine noise or gas smell.

Customer Experience 74

Customer Experience Marketing Government IT 74

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 114

Customer Experience Cloud Data migration Digital transformation 114

The Last Watchdog

MARCH 13, 2023

CISOs should prioritize security initiatives that drive the top line and increase customer stickiness, such as bot management solutions that improve customer experience, then they should inform customers of the steps taken to thwart costly application attacks.

Security 204

Security Insurance Cybersecurity Customer Experience 204

AIIM

AUGUST 2, 2019

Beyond the balance sheet, however, is the driving need for organizations today to move the needle when it comes to customer experience. Customers no longer base their loyalty on price or product. They stay because of the experience they receive. Create a digitally-enabled and hassle-free experience— you win.

Digital transformation 92

Digital transformation Customer Experience Paper Insurance 92

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. Join us in the most exciting #DataDriven19 event in San Francisco, CA. Sounds impressive? Don’t just take our word. Discover yourself. Mark your calendar: February 26-27, 2019.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

AIIM

MARCH 11, 2019

At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. It is the common denominator in customer experience, business agility, operational excellence and automation; all stem from intelligent information management.

Digital transformation 119

Digital transformation ECM Customer Experience Content services 119

IBM Big Data Hub

SEPTEMBER 27, 2023

Let’s explore the technical details of how observability works in different technology stacks and why it should be adopted universally: Mobile applications : Observability in mobile applications involves instrumenting code to capture relevant events, metrics and logs.

Customer Experience 78

Customer Experience Cloud Libraries Sales 78

OpenText Information Management

AUGUST 22, 2023

This is Google’s largest annual event with more than 15,000 IT, line of business, and developers expected to attend. Google Cloud Next 2023 is back in-person on August 29-31, in San Francisco.

Cloud 52

Cloud Content services Customer Experience IT 52

AIIM

NOVEMBER 23, 2021

The C-suite wants to see governance practitioners and practices deliver tangible value back to the business by using information to support better customer experiences and customer intelligence." - Peggy Winton, CEO of AIIM. More personal and accurate customer service. Customer, customer, customer!

Information governance 115

Information governance Government Customer Experience Archiving 115

Rocket Software

SEPTEMBER 3, 2020

With most of the world plugged into a remote lifestyle at the moment, Rocket Software has embraced the new normal to hold its first-ever virtual hackathon event. This is my third Rocket.Build event, having participated for the first time in 2018, and I hope I have the opportunity to participate in many more to come.

Customer Experience 52

Customer Experience Sales Communications IT 52

OpenText Information Management

NOVEMBER 29, 2023

Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses, and recent global events, such as the COVID-19 pandemic, have compelled organizations to re-evaluate how they serve their customers.

Access 57

Access Financial Services Customer Experience Communications 57

OpenText Information Management

NOVEMBER 22, 2023

We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest rates, inflation, global conflicts, catastrophic weather events, the rise in artificial intelligence such as ChatGPT, to name only a few.

Financial Services 57

Financial Services Artificial Intelligence Customer Experience Content services 57

IBM Big Data Hub

MARCH 8, 2024

Particularly in markets like travel, hospitality, and consumer retail, AR and VR have the potential to enhance customer experiences by giving them the best possible preview of a product before they buy. Using live commerce, businesses can highlight markdowns or promotions, encouraging a sense of camaraderie around a specific event.

Retail 87

Retail e-Discovery Artificial Intelligence Marketing 87

AIIM

MARCH 16, 2021

In addition to helping organize and classify content, Metadata enables good findability, can trigger workflow and transactional processes, reveals document usage patterns and history, and helps establish retention and disposition events. What is the business value of Metadata? How do I develop a Metadata strategy?

Metadata 161

Metadata ECM Customer Experience Analytics 161

Thales Cloud Protection & Licensing

JULY 16, 2019

This week marks the return of Amazon Prime Day – Amazon’s seasonal retail event which has fast become a masterclass in driving demand and growth through great customer experience. In fact, last year’s event was touted as ‘the biggest shopping event in history’ , with over 100 million products sold.

Digital transformation 73

Digital transformation Customer Experience Encryption Authentication 73

IBM Big Data Hub

SEPTEMBER 13, 2023

IBM Cloud for Payments provides a secure foundation for global growth in payments that opens new revenue streams, maintains positive customer experiences and ensures secure transactions (while maintaining the highest compliance standards).

Cloud 81

Cloud Financial Services Compliance Marketing 81

DXC Technology

SEPTEMBER 1, 2020

Following this year’s extraordinary events, our retail bank partners have been asking to rapidly implement contactless solutions that minimize touch points for customers. In the long term, banks will grow their customer bases and portfolios by offering frictionless […].

Retail 128

Retail Customer Experience Marketing 128

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. Robots handle and move physical objects.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

AIIM

MARCH 4, 2021

Records must be trustworthy, reliable, and authentic and a key consideration for that is to capture the record in its context as close to the event it documents as possible. Much of that context is captured in the form of metadata. Place the record into a controlled environment. At the same time, access to the document can be shared.

Information capture 137

Information capture Digital transformation Records Management Metadata 137

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

Delayed assignment of privileges means that the employee is practically unable to assist, hampering productivity and damaging customer experience. In addition, a lack of visibility into access events increases the impact of potential breaches and impedes regulatory compliance.

Access 71

Access Retail Security Authentication 71

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Reltio

OCTOBER 13, 2021

Delta Payload in Event Streaming : Reltio Event Streaming feature processes events to external queues or topics, such as Amazon Simple Queue Service (SQS), Google PubSub, and Azure Service Bus in JSON format. release, we allow the event to contain data only about modified attributes. In the 2021.3 Entity 360.

Compliance 98

Compliance Authentication MDM Access 98

AIIM

JUNE 3, 2020

With them, organizations can shift their focus to enhancing customer experiences. Can’t make the live event? The opportunity begins by embracing AI and machine technologies that allow organizations to automate the process of information governance. Here’s How to Get Started Automating Your Information Governance Strategy.

Information governance 155

Information governance Government ROT Digital transformation 155