OpenText Information Management

FEBRUARY 19, 2019

In fact, many off-the-shelf forms applications lack the capabilities to develop complete end-to-end data collection forms that can solve everything from simple to complex business problems. These off-the-shelf applications … The post What constitutes a complete intelligent forms platform?

Digital transformation 60

Digital transformation Data collection Customer Experience IT 60

OpenText Information Management

NOVEMBER 12, 2019

In every company, there are processes that require some type of multi-modality discrete data collection such as forms. Accurate customer data is … The post What’s new in OpenText LiquidOffice Release 16 EP7 appeared first on OpenText Blogs.

Data collection 40

Data collection Paper Customer Experience IT 40

erwin

JUNE 11, 2020

Data intelligence can take raw, untimely, and incomprehensible data and present it in an aggregated, condensed, digestible, and usable information. Enhance customer experience. Businesses are also able to use such information to provide customers with user-centric customer experience.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

SEPTEMBER 26, 2022

In B2B or B2C circles, a 360-degree view of customers or citizens offers a holistic, comprehensive picture of a person based on data collected from all touch points. This drives business value by creating more effective outcomes as well as more personalized customer experiences.

B2C 52

B2C Analytics B2B Digital transformation 52

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. Marketing and sales: Conversational AI has become an invaluable tool for data collection. billion by 2030.

Analytics 96

Analytics Artificial Intelligence Marketing Education 96

IBM Big Data Hub

AUGUST 28, 2023

Information retrieval The first step in the text-mining workflow is information retrieval, which requires data scientists to gather relevant textual data from various sources (e.g., websites, social media platforms, customer surveys, online reviews, emails and/or internal databases).

Mining 53

Mining Marketing Artificial Intelligence Customer Experience 53

DLA Piper Privacy Matters

FEBRUARY 1, 2019

This new protocol replaces a previous agreement signed by the two French authorities in 2011 and is aimed at reinforcing their cooperation in consumer protection and adapting it to the new digital challenges: advances in data collection and processing technologies, fast development of ecommerce, proliferation of the Internet of Things (IoT), acceleration (..)

GDPR 40

GDPR Personal data B2C Retail 40

Reltio

AUGUST 16, 2018

Personal data includes a wide range of personal identifiers, from addresses and public information, to social profiles, images, IP information, device IDs and medical and financial details. Consumer personal data collected within your company is often distributed to multiple systems and organizations, resulting in duplication.

GDPR 70

GDPR MDM Compliance Personal data 70

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 83

Artificial Intelligence Retail Unstructured data Insurance 83

Collibra

JULY 5, 2020

Enterprises often have dozens or even hundreds of applications that hold data used by different people and different teams. The marketing team may leverage state-of-the-art analytics tools to improve customer experience and the finance team may use another set of tools that work best for their own use cases. Inaccurate data.

Analytics 69

Analytics Compliance Privacy Digital transformation 69

CGI

MAY 2, 2018

IoT is already a part of digital transformation for federal agencies and other large organizations seeking to improve citizen and customer experiences. More and more devices are generating data. IoT and data analytics are the digital combo for next generation.

IoT 40

IoT Digital transformation Military Artificial Intelligence 40

CGI

AUGUST 30, 2018

It is no longer enough for companies to provide reliable service at competitive prices; they also need to increase efficiency and reduce costs, while delivering a convenient and transparent customer experience (the familiar “do more with less”). But it is all dependent upon the availability of good data.

Risk 40

Risk Customer Experience IoT Access 40

Collibra

JANUARY 25, 2019

Customers are no longer only consumers of data, but they contribute through platforms and social networks as well. By adapting to the specific needs of the customer based on the data collected, the customer experience can be enhanced. According to Forrester, Governance 2.0

Government 40

Government Digital transformation Customer Experience Metadata 40

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Accessible usage data. Customer self service. The result is a customer experience that users are familiar with from SaaS software. Design workflows that plug revenue leakage without affecting customer experience.

Customer Experience 93

Customer Experience Cloud Access Compliance 93

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Accessible usage data. Customer self service. The result is a customer experience that users are familiar with from SaaS software. Design workflows that plug revenue leakage without affecting customer experience.

Customer Experience 79

Customer Experience Cloud Access Compliance 79

Thales Cloud Protection & Licensing

MAY 22, 2023

8 Key Components of a CIAM Platform sparsh Tue, 05/23/2023 - 04:15 Customer Identity and Access Management (CIAM) is essentially developed to improve the customer experience (CX), ensure the highest level of security, protect customer data, and support the management of external, non-employee identities.

Customer Experience 71

Customer Experience Authentication Passwords Retail 71

Info Source

FEBRUARY 8, 2023

KnowledgeLake “Ontario” update brings an expanded process automation engine and new digital customer experience portal to the company’s Intelligent Document Processing platform St. At the same time, they can bring customers directly into those workflows.”

Customer Experience 40

Customer Experience Data collection Authentication Compliance 40

erwin

FEBRUARY 28, 2019

It’s a direct result of the data-driven customer experiences that are increasingly the norm in the private sector. “Cities are getting in on the data game,” says Danny Sandwell, product marketing director at erwin, Inc. This can be accomplished with dashboards and constituent portals.

Digital transformation 106

Digital transformation Government Retail Data collection 106

eDiscovery Daily

OCTOBER 21, 2019

Managing Director, FTI; Clair Atkins – Team Lead, Customer Experience, RelativityOne, Relativity; Rose Jones – Partner / Dir. The best technology and workflows are of little value if you don’t have the right data in a usable format. If the data was not preserved, it could even result in spoliation sanctions.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

DLA Piper Privacy Matters

OCTOBER 18, 2021

Accredited persons will now be able to rely on outsourced service providers to collect CDR data on their behalf, reducing business costs associated with data collection. This will enable accredited organisations to take advantage of breadth of market expertise, and deliver a better and more efficient customer experience.

Access 97

Access Customer Experience Marketing Data collection 97

IBM Big Data Hub

NOVEMBER 14, 2023

Data products and data mesh Data products are assembled data from sources that can serve a set of functional needs that can be packaged into a consumable unit. Each data product has its own lifecycle environment where its data and AI assets are managed in their product-specific data lakehouse.

Artificial Intelligence 105

Artificial Intelligence Cloud Analytics Compliance 105

CGI

JANUARY 31, 2019

Utilities typically have been quite successful with regulators when it comes to traditional measures of customer service, such as maintaining high levels of customer-related reliability metrics such as CAIDI (customer average interruption duration index) and CAIFI (customer average interruption frequency index).

Customer Experience 40

Customer Experience Compliance Retail Data collection 40

Reltio

MAY 16, 2023

Clinical trials involve collecting data from multiple sources, including patients, healthcare providers, and laboratories. If the data collected is inaccurate or incomplete, it can have serious consequences for the safety and efficacy of the medication being tested.

MDM 52

MDM Healthcare Digital transformation Artificial Intelligence 52

eSecurity Planet

JANUARY 26, 2022

For larger organizations, the PRTG Enterprise Monitor can monitor thousands of devices for a distributed environment offering auditable data collection and service-based SLA monitoring through the ITOps Board.

Cloud 120

Cloud Marketing Analytics Encryption 120

Reltio

JUNE 12, 2020

Connected data leads to better human experiences. However, those foundations will not be built upon if the data collected remains in siloes and cannot be connected to other valuable patient data in one place in an accessible way for all stakeholders (assuming appropriate consents).

Healthcare 52

Healthcare Access IoT Manufacturing 52

Reltio

OCTOBER 9, 2022

Here are just a few of the benefits of managing big data: Improved decision-making by drawing insights from data that was previously too overwhelming to process. Improved customer experience due to better understanding of customer needs and preferences. Data Integration.

Big data 52

Big data MDM Unstructured data Analytics 52

Collibra

NOVEMBER 13, 2020

Enterprises collect customer data to understand their customers fully and leverage it to deliver a superior customer experience. While collecting customer data is essential, enterprises need to build trust by taking a customer-centric approach in protecting GDPR personal data.

Personal data 59

Personal data GDPR Data Privacy Privacy 59

IBM Big Data Hub

JUNE 29, 2023

enables manufacturers to conduct real-time data collection and analysis for vast amounts of data, providing them valuable insights into their operations. This model can help manufacturers to build stronger relationships with customers, increase customer loyalty and generate recurring revenue streams. Industry 4.0

Manufacturing 55

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 55

IBM Big Data Hub

AUGUST 4, 2023

Look to data leaders to drive adoption and make data literacy part of the new hiring process. Train employees on how data democratization can improve their work outcomes and improve customer experience. This results in more marketable AI-driven products and greater accountability.

Analytics 59

Analytics Artificial Intelligence Digital transformation Access 59

IBM Big Data Hub

MARCH 20, 2024

Analytics With the rise of data collected from mobile phones, the Internet of Things (IoT), and other smart devices, companies need to analyze data more quickly than ever before. Hybrid multicloud strategy A public cloud is pivotal to a hybrid multicloud strategy.

Cloud 89

Cloud Energy and Utilities Artificial Intelligence e-Delivery 89