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GUEST ESSAY: Marshaling automated cybersecurity tools to defend automated attacks

The Last Watchdog

For example, researchers at Group-IB uncovered a targeted worldwide scam campaign using over 121 popular brands as bait in over 90 countries, including the US, Canada, South Korea and Italy. For example, AI can interpret data sets in mere moments – which matters greatly when an attack is underway and seconds count.

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Customer service trends winning organizations need to follow

IBM Big Data Hub

The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent. For example, a simple chatbot can often handle straightforward returns of a defective product.

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How to Use MITRE ATT&CK to Understand Attacker Behavior

eSecurity Planet

MITRE ATT&CK (“miter attack”) is an up-to-date and widely-used knowledge base that focuses on how attackers think and operate. It’s based on practical use cases, so companies can better evaluate security issues and get examples of common tactics and techniques used by threat actors.

Analytics 107
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Seven customer service types that organizations should provide

IBM Big Data Hub

This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. It has increasingly become an omnichannel discipline where every customer prefers to communicate on varying channels. Unlike other communication channels, social media posts are broadcast to the public.

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The risk of pasting confidential company data into ChatGPT

Security Affairs

ChatGPT uses this data to build its knowledge base, but it publicly shares information built on it. This percentage could rapidly increase in the next months with the integration of the technology in multiple services, for example through the use of ChatGPT API. They reported that 5.6%

Risk 96
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How to create a robust digital transformation strategy

IBM Big Data Hub

An organization’s CEO, for example, must work directly with the CIO and other executive suite members to plot how digital transformation will affect their departments, so the organization has a complete picture of what changes will occur and how it will improve the organization’s standing.

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What CIOs and CTOs should consider before adopting generative AI for application modernization

IBM Big Data Hub

Prioritizing generative AI use cases Within IT operations, generative AI use cases include automatic triaging of systems to adhere to service-level objectives; managing, communicating, providing assistance and resolving queries and tickets; and event and anomaly detection and management.

Cloud 91