IBM Big Data Hub

JANUARY 17, 2024

The primary chatbot use case for most businesses is to ease communication between the organization and the customers. The bot will use intent recognition to decide and its internal logic and algorithms will determine the appropriate response based on the recognized intent.

Sales 63

Sales Communications Marketing Artificial Intelligence 63

IBM Big Data Hub

APRIL 4, 2024

For example, BPM is smaller in scale than business process reengineering (BPR), which radically overhauls or replaces processes. A purchasing agreement between a client and vendor, for example, needs to evolve and go through different rounds of approval and be organized, accessible and compliant with regulations.

Compliance 57

Compliance Mining Risk Marketing 57

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. Good customer service can increase brand loyalty and bad customer service can hurt customer retention. Providing great customer experience is the best way to maintain an organization’s competitive advantage.

Artificial Intelligence 71

Artificial Intelligence Customer Experience Communications Libraries 71

IBM Big Data Hub

DECEMBER 13, 2023

This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience. It has increasingly become an omnichannel discipline where every customer prefers to communicate on varying channels.

Customer Experience 77

Customer Experience Artificial Intelligence Communications Marketing 77

IBM Big Data Hub

JANUARY 8, 2024

Organizations then benefit from looking at industry and technology trends to better decide how to deliver the best possible customer experience to existing and prospective customers. For example, digital transformation may introduce a suite of digital tools that enhance their decision making.

Digital transformation 63

Digital transformation Customer Experience Artificial Intelligence IoT 63

Collibra

FEBRUARY 21, 2024

For instance, if a company’s goal is to enhance customer experience through advanced analytics, executives can champion the cloud as a means to achieve this, ensuring alignment across various departments.

Cloud 81

Cloud Digital transformation Customer Experience Analytics 81

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 64

Customer Experience Artificial Intelligence Communications Digital transformation 64