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AI transforms the IT support experience

IBM Big Data Hub

Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly. These include: Agent Assist is an AI cloud service, based on IBM watson x , and used by IBM support agents.

IT 72
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Impact of agent experience management on customer success and service

OpenText Information Management

It involves constant communication and support to ensure the success of the customer. This includes comprehensive training programs, access to updated knowledge bases, and efficient communication channels. Their goal is to promote product adoption and help customers achieve their desired outcomes.

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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

Healthcare providers that prioritize total experience can tap into this lucrative market by offering personalized communications, wellness programs, digital health tools, and proactive health management solutions.

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Seven customer service types that organizations should provide

IBM Big Data Hub

This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. It has increasingly become an omnichannel discipline where every customer prefers to communicate on varying channels. Unlike other communication channels, social media posts are broadcast to the public.

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GUEST ESSAY: Marshaling automated cybersecurity tools to defend automated attacks

The Last Watchdog

It’s knowledge base evolves quickly and soon identifies with new precision what cyberattacks look like, hardening the organization’s defenses against the human error of “bad clicks.”. And with the knowledge that automated tools provide, best practices evolve to meet the dynamic threatscape. Humans needed.

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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. Chatbots can effectively alleviate a significant portion of this workload.

Sales 96
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The risk of pasting confidential company data into ChatGPT

Security Affairs

ChatGPT uses this data to build its knowledge base, but it publicly shares information built on it. However, if you provide confidential or sensitive information about a company or person, that information could be vulnerable to potential security or privacy threats associated with online communication. They reported that 5.6%

Risk 97