Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Mobius fits within these specifications as it is hosted in private, public or hybrid cloud environments and leverages AI to streamline workflows.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 73

Cloud Financial Services Compliance Digital transformation 73

IBM Big Data Hub

SEPTEMBER 13, 2023

Using IBM Cloud to transform global payments rails The need for continuously available payment processing requires a rethinking of end-of-day cycles and introduces the need for stand-in processing for the times when host applications are down for end-of-day cycles or unavailable due to system outages or maintenance.

Cloud 85

Cloud Financial Services Compliance Marketing 85

OpenText Information Management

FEBRUARY 6, 2023

To start, the length of a car lease … The post Customer first: New U.K. consumer duty for the financial services industry appeared first on OpenText Blogs. This often happens to consumers when, for example, reviewing details about a new car lease or opening a new investment account.

Financial Services 57

Financial Services Customer Experience Retail Cloud 57

IBM Big Data Hub

MAY 19, 2023

With the rise of cloud computing, web-based ERP providers increasingly offer Software as a Service (SaaS) solutions, which have become a popular option for businesses of all sizes. The rapid growth of global web-based ERP solution providers The global cloud ERP market is expected to grow at a CAGR of 15%, from USD 64.7

Cloud 83

Cloud Unstructured data Customer Experience Manufacturing 83

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

IBM Big Data Hub

AUGUST 1, 2023

Whether it’s addressing customer demands for seamless digital experiences or helping clients navigate complex industry regulations, IBM Cloud is committed to helping clients drive innovation today while preparing them for tomorrow.

Financial Services 70

Financial Services Computer and Electronics Cloud Digital transformation 70

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Trend: Cloud computing Organizations have spent the past few years migrating to the cloud.

Digital transformation 81

Digital transformation Customer Experience Artificial Intelligence IoT 81

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 53

Digital transformation Financial Services Cloud Customer Experience 53

OpenText Information Management

OCTOBER 3, 2023

Fax remains a crucial part of business operations in key industries like healthcare and financial services. Fax is now digital and cloud-based. But it’s no longer your grandparents’ fax. Gone are the days of paper and machines. We’re going behind-the-scenes with the team inventing the future of fax.

Financial Services 57

Financial Services Paper Cloud Customer Experience 57

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible.

Customer Experience 108

Customer Experience Metadata Financial Services IT 108

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats. Bottom line? As banks get smarter, so do fraudsters.

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. RH OCP provides a common deployment, control and management environment for workloads across a diverse set of infrastructures that underpin a hybrid cloud.

Security 80

Security Cloud Data Privacy Financial Services 80

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

The full digitization of contracts, subscriptions and consumption of services. This drive towards digital transformation allowed financial services to be one of the sectors that better weathered the Covid 19 pandemic. Financial institutions find themselves in a difficult situation. The challenge. How Thales can help.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

Thales Cloud Protection & Licensing

DECEMBER 20, 2023

Initially a driving force in financial services for secure transactions, blockchain now faces the challenge of reshaping its image and functionality. Businesses leverage these technologies to gain a competitive edge, from optimizing operations to personalizing customer experiences.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences. The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Thales Cloud Protection & Licensing

JANUARY 26, 2021

As such, it introduces enhanced security measures and requires that Strong Customer Authentication (SCA) is applied to all electronic payments - including proximity, remote and m-payments - within the European Economic Area (EEA). Paul Hampton | Data Protection and Cloud Security Expert. Encryption. Data security. Data Breach.

Security 144

Security Retail Authentication Big data 144

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. This improves the shopping experience and positively influences customer engagement, retention and conversion rates.

Analytics 110

Analytics Artificial Intelligence Marketing Education 110

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 91

Artificial Intelligence Retail Unstructured data Insurance 91

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. Customer experience (balancing against risk). Know your customer capabilities (for stronger identity management). Identity theft .

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

Reltio

MAY 14, 2024

Growing demand for cloud-based data unification solutions, essential for leveraging AI and unleashing digital transformation, has raised the stakes for companies in nearly every industry. Data is becoming even more siloed as businesses continue to add more cloud and specialized applications across every department, such as ERP, HR and CRM.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

IBM Big Data Hub

MAY 26, 2023

When it comes to driving large technology transformation on Cloud, leveraging existing investments, and optimizing open innovation within the larger ecosystem with a hybrid cloud platform, IBM Consulting™ offers several learnings to help organizations address the architecture and technology challenge.

Cloud 82

Cloud Energy and Utilities Financial Services Digital transformation 82

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Info Source

JANUARY 28, 2021

will focus on cloud, low-code technology solution to accelerate loan and mortgage document processing. This alliance will provide a premiere AI-based, cloud-native, low-code HyperApp solution for the mortgage and financial services industries. New partnership between Ephesoft and JIFFY.ai IRVINE, Calif. –

Digital transformation 52

Digital transformation Financial Services Marketing Cloud 52

Reltio

AUGUST 16, 2018

improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g. The post These 3 GDPR Requirements You Must Support Today are Nothing Compared With What’s Coming appeared first on Reltio Cloud. maintain compliance, reduce costs) data strategies built-in.

GDPR 70

GDPR MDM Compliance Personal data 70

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 64

Financial Services Customer Experience Cloud Digital transformation 64

CGI

JULY 10, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

Reltio

MARCH 15, 2019

Bill Brumlow of Petco is helping his organization successfully offer consistent experience and efficient omni-channel customer journey, while Walt Feldmann of Subway is helping his business counterparts deliver an enhanced customer experience via their mobile loyalty app, all thanks to innovative use of customer data.

B2B 40

B2B Digital transformation Retail MDM 40

CGI

MAY 15, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products. The initial use of generative AI is often for making DevOps more productive.

Insurance 111

Insurance Digital transformation Customer Experience Cloud 111

CGI

MAY 2, 2016

That doesn’t leave much for digital insight initiatives and other innovations for transforming customer experience, bank operations and overall performance. 1 Gartner, IT Key Metrics Data 2016: Key Industry Measures: Banking and Financial Services Analysis: Multiyear, December 14, 2015. Business case. Add new comment.

Customer Experience 40

Customer Experience Financial Services Analytics Cloud 40