Cloud Customer Experience Financial Services Retail 
OpenText Information Management
FEBRUARY 6, 2023
To start, the length of a car lease … The post Customer first: New U.K. consumer duty for the financial services industry appeared first on OpenText Blogs. This often happens to consumers when, for example, reviewing details about a new car lease or opening a new investment account.
OpenText Information Management
JUNE 7, 2021
The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.
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Thales Cloud Protection & Licensing
JANUARY 26, 2021
The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. Figure 1: Web application breaches in the Retail industry. There are two ways to protect customers’ PAN, encryption and tokenization.
Reltio
APRIL 1, 2020
This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.
IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
IBM Big Data Hub
FEBRUARY 23, 2024
It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. In the back end, these platforms enhance inventory management and track stock to help retailers maintain an optimal inventory balance.
Reltio
MARCH 15, 2019
Whether it is retail, CPG, or auto industry, unlocking the value of customer data is always challenging. Data Geniuses make sure they understand the Customer 360 and make the experience delightful. Download the white Paper: The Golden Path to Customer 360 – What We Learned from Serving World’s Largest B2B Enterprises.
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