IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 63

Cloud Financial Services Compliance Digital transformation 63

IBM Big Data Hub

SEPTEMBER 13, 2023

The global digital payments ecosystem continues to evolve as new and incumbent financial institutions, payment networks, central banks, governmental agencies, businesses and other market players push for innovation. They all work toward the common goal of creating secure, compliant, real-time, ubiquitous and low-cost payment rails.

Cloud 73

Cloud Financial Services Compliance Marketing 73

IBM Big Data Hub

MAY 19, 2023

With the rise of cloud computing, web-based ERP providers increasingly offer Software as a Service (SaaS) solutions, which have become a popular option for businesses of all sizes. The rapid growth of global web-based ERP solution providers The global cloud ERP market is expected to grow at a CAGR of 15%, from USD 64.7

Cloud 74

Cloud Unstructured data Customer Experience Manufacturing 74

OpenText Information Management

JUNE 11, 2024

Nationwide isn’t like most other financial services organisations. Our mission is to provide outstanding services that make life better for our members—and our product offering includes personal banking, credit cards, mortgages, and more. Working together with OpenText, we’ve transformed our approach to customer communications.

Communications 62

Communications Customer Experience Financial Services Paper 62

IBM Big Data Hub

AUGUST 1, 2023

Whether it’s addressing customer demands for seamless digital experiences or helping clients navigate complex industry regulations, IBM Cloud is committed to helping clients drive innovation today while preparing them for tomorrow.

Financial Services 63

Financial Services Computer and Electronics Cloud Digital transformation 63

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. RH OCP provides a common deployment, control and management environment for workloads across a diverse set of infrastructures that underpin a hybrid cloud.

Security 71

Security Cloud Data Privacy Financial Services 71

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Trend: Cloud computing Organizations have spent the past few years migrating to the cloud.

Digital transformation 69

Digital transformation Customer Experience Artificial Intelligence IoT 69

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 49

Digital transformation Financial Services Cloud Customer Experience 49

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Future of Payments Security. Even when banking organizations are upgrading security posture to safeguard sensitive financial information, hackers can steal the data intelligently by tying known vulnerabilities together, and making it turn out to be a potential attack. Securing digital transactions.

Security 143

Security Retail Authentication Big data 143

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. This can be expensive as resources on storing, protecting, and securing information are costly. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience].

Customer Experience 108

Customer Experience Metadata Financial Services IT 108

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

Consumers have come to expect a hyper-personalized experience that is fast, convenient and secure. Banks have adopted technologies to enable: Secure, remote, multi-device banking transactions. Secure digital payments leveraging biometrics, tokens, and context-based security. Data security.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

Thales Cloud Protection & Licensing

DECEMBER 20, 2023

This strategy addresses security concerns related to intellectual property and sensitive data in large language models (LLMs). This enhances data privacy and security and allows for greater control and efficiency in AI application deployment within the enterprise. This necessitates a shift in cybersecurity strategies.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. In e-commerce, this capability can significantly reduce cart abandonment by helping customers make informed decisions quickly.

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. Defence is no longer just an IT security issue. Customer experience (balancing against risk). The answer is layered defence.

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

IBM Big Data Hub

MAY 26, 2023

When it comes to driving large technology transformation on Cloud, leveraging existing investments, and optimizing open innovation within the larger ecosystem with a hybrid cloud platform, IBM Consulting™ offers several learnings to help organizations address the architecture and technology challenge.

Cloud 73

Cloud Energy and Utilities Financial Services Digital transformation 73

Reltio

MAY 14, 2024

Growing demand for cloud-based data unification solutions, essential for leveraging AI and unleashing digital transformation, has raised the stakes for companies in nearly every industry. Data is becoming even more siloed as businesses continue to add more cloud and specialized applications across every department, such as ERP, HR and CRM.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 59

Financial Services Customer Experience Cloud Digital transformation 59

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products. The initial use of generative AI is often for making DevOps more productive.

Insurance 97

Insurance Digital transformation Customer Experience Cloud 97

CGI

JULY 10, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

Reltio

DECEMBER 10, 2021

Yet, these days with the proliferation of apps and data stores across cloud and on-premises environments, managing your data is not a trivial task. At Reltio, we know what is at stake and what type of simplifications and sophisticated data practices customers require to accelerate value from their data.

MDM 98

MDM Analytics Digital transformation Cloud 98

eDiscovery Daily

OCTOBER 21, 2019

It has provided a framework for the development of software and services. In the increasingly non-linear and fast-moving legal technology world in which we now live and work, where cloud-based solutions, analytics, machine learning, and AI are impacting the data-driven decisions being made, is it time to rethink the EDRM?

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Info Source

FEBRUARY 14, 2018

Reveille 8’s pre-packaged dashboards fall into three categories: Customer Experience : This includes the performance management that Reveille has historically been known for, as well as new areas like measuring application adoption. Behavior: This category focus on security and auditing capabilities.

Analytics 40

Analytics ECM Marketing Cloud 40

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 75

Artificial Intelligence IT Customer Experience Government 75

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable. Data Security Chris Harris | Associate VP, Sales Engineering More About This Author > Schema

Privacy 71

Privacy Data Privacy Analytics Risk 71

Collibra

JULY 21, 2021

Financial services are highly regulated and maintain a strong focus on compliance and risk management. Considering that major financial organizations handle enormous amounts of data today, they require data accuracy and integrity at all times to minimize risks. What is data quality in financial services?

Financial Services 59

Financial Services Analytics Compliance Risk 59