IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 97

Insurance Digital transformation Customer Experience Cloud 97

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences. The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. This improves the shopping experience and positively influences customer engagement, retention and conversion rates.

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

MAY 14, 2024

Growing demand for cloud-based data unification solutions, essential for leveraging AI and unleashing digital transformation, has raised the stakes for companies in nearly every industry. Data is becoming even more siloed as businesses continue to add more cloud and specialized applications across every department, such as ERP, HR and CRM.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

AUGUST 16, 2018

improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g. The post These 3 GDPR Requirements You Must Support Today are Nothing Compared With What’s Coming appeared first on Reltio Cloud. maintain compliance, reduce costs) data strategies built-in.

GDPR 70

GDPR MDM Compliance Personal data 70

Reltio

MARCH 15, 2019

Bill Brumlow of Petco is helping his organization successfully offer consistent experience and efficient omni-channel customer journey, while Walt Feldmann of Subway is helping his business counterparts deliver an enhanced customer experience via their mobile loyalty app, all thanks to innovative use of customer data.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. That’s where cloud comes in because it provides the ultimate flexibility – as your business shifts, your infrastructure shifts easily with it.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. That’s where Reltio Cloud platform comes in. ” “Guy, many customers don’t assess the post-migration scenario enough. ” “Yes. That makes sense.” ” “Excellent!”

Cloud 89

Cloud Cleanup Risk IT 89

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. From an end customer decision maker perspective, we predict an acceleration of demand caused by lower barriers for adoption.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Reltio

JULY 6, 2018

Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Reltio Cloud was deployed to replace the client’s 67 MDM on-premises instances with just 3 regional cloud tenants. Enabling Connected Experiences. Speed to Value.

MDM 60

MDM Insurance Retail Cloud 60

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. Apart from customer/product 360 or regulatory compliance type use-cases how do you see modern data management being used in businesses over the next 3-5 years?

MDM 40

MDM Sales Digital transformation Cloud 40

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast. The post Reltio Supports Apple CEO Tim Cook’s Clarion Call for Stronger US Customer Data Privacy Laws appeared first on Reltio Cloud.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

Collibra

JANUARY 18, 2022

The financial services industry has had a longstanding tradition of being at the forefront of adopting new technologies. It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms.

Financial Services 52

Financial Services Cloud Artificial Intelligence Government 52