IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Today’s consumer expects a highly customized channel-less experience that anticipates their needs.

Customer Experience 97

Customer Experience Retail Marketing Sales 97

IBM Big Data Hub

APRIL 1, 2024

Now, enterprises can adopt the foundational principles of this technology and apply them within their operations, further enriched by contextualization and security. With IBM watsonx™ Assistant, companies can build large language models and train them using proprietary information, all while helping to ensure the security of their data.

Customer Experience 88

Customer Experience Analytics Marketing Sales 88

IBM Big Data Hub

MAY 8, 2024

For true transformation to begin, we believe it is key to understand the unique challenges organizations are facing—whether it is keeping data secured, addressing data sovereignty requirements or speeding time to market to satisfy consumers. The security of our client’s data is at the heart of everything we do.

Cloud 63

Cloud Customer Experience Artificial Intelligence Compliance 63

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 52

Financial Services Customer Experience Cloud Digital transformation 52

OpenText Information Management

JULY 12, 2023

Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 52

Financial Services Cloud Customer Experience Paper 52

IBM Big Data Hub

MAY 31, 2023

In this blog post, we will look at the frequently overlooked phenomenon of connected products and how enterprises are using them to their advantage. With connectivity comes security concerns as products become more and more software-defined and data-driven. This is especially true in manufacturing and industrial engineering.

Manufacturing 103

Manufacturing Cloud Customer Experience Analytics 103

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. cloud service providers use cloud technologies to maintain uptime and security, so organizations can focus on their core businesses.

Digital transformation 82

Digital transformation Customer Experience Artificial Intelligence IoT 82

The Last Watchdog

JANUARY 24, 2022

Related: Deploying human security sensors. The first is customer experience. AI can help to n enable highly personalized customer experiences –by ingesting and collating various customer data to drive customer behavior. Artificial intelligence (AI) is woven into the fabric of today’s business world.

Cybersecurity 250

Cybersecurity Customer Experience Artificial Intelligence Marketing 250

OpenText Information Management

DECEMBER 1, 2023

From augmented reality (AR) to artificial intelligence (AI), here are … The post Retail and CPG companies to focus on intelligence, engagement, and security in 2024 appeared first on OpenText Blogs.

Retail 57

Retail Artificial Intelligence Security Customer Experience 57

OpenText Information Management

JANUARY 12, 2021

Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 89

Financial Services Cloud Customer Experience Paper 89

OpenText Information Management

NOVEMBER 29, 2018

It sets the foundation for an enterprise to deliver great customer experiences while creating the ideal balance between convenience and security. In the first of our CIAM blog … The post The importance of consumer IAM in the world of the ‘digital-savvy’ customer appeared first on OpenText Blogs.

B2C 74

B2C Customer Experience Access Security 74

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. Hybrid cloud is also forcing a significant rethinking of how to secure and protect data and assets.

Security 81

Security Cloud Data Privacy Financial Services 81

OpenText Information Management

MARCH 16, 2022

Microsoft Teams, for example, has become indispensable at many organizations to keep work moving wherever it … The post Secure and streamline collaboration by integrating with popular tools appeared first on OpenText Blogs.

Security 70

Security Customer Experience Content services Digital transformation 70

OpenText Information Management

FEBRUARY 26, 2020

You need to deliver outstanding customer experience at the same time as building trust in the security of your services. CIAM – often called customer IAM or consumer IAM – enables you to securely capture and manage … The post What is Customer Identity and Access Management (CIAM)?

Access 67

Access Customer Experience Security 67

IBM Big Data Hub

APRIL 18, 2023

It provides a structured way of exchanging data for financial transactions, including payments, securities and trade services. Improved customer experience: The convergence of wire transfers and real-time payments to ISO 20022 improves the customer experience by providing faster, more convenient and more secure payment options.

Analytics 122

Analytics Customer Experience Compliance Risk 122

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 118

Customer Experience Cloud Data migration Digital transformation 118

IBM Big Data Hub

FEBRUARY 26, 2024

This creates a consistent issue: IT teams struggle with delivering secure, predictable network connectivity that is required by their applications, and often have no idea how applications are connected to each other because they no longer control or manage the network resources.

Cloud 108

Cloud Artificial Intelligence Customer Experience Retail 108

ForAllSecure

FEBRUARY 23, 2023

All of these APIs have one thing in common: they need to be secure. Unfortunately, many devs and ops engineers don't view API security as a priority - and that's a mistake. In this blog post, we'll explore why API security is so important, and how you can make sure you're doing it right. Or something else entirely.

IT 52

IT Security Authentication Customer Experience 52

IT Governance

APRIL 8, 2019

Although organisations are devoting more resources to cyber security in order to tackle the growing threat of data breaches, 87% say they don’t have the budget to meet their needs, a new report has found. The most important part of cyber security is identifying which assets are most important and where they are located.

Security 110

Security Artificial Intelligence Digital transformation Data breaches 110

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. One example that jumps to mind was a business that made photocopies of personally identifiable information (PII) such as driving licenses when admitting visitors to secure areas of its facilities. Today’s businesses run on data.

ECM 57

ECM Paper Government Customer Experience 57

IBM Big Data Hub

MAY 19, 2023

According to the research, organizations are adopting cloud ERP models to identify the best alignment with their strategy, business development, workloads and security requirements. These issues started impacting their customer experience and eventually led to customer retention challenges. billion in 2022 to USD 130.0

Cloud 85

Cloud Unstructured data Customer Experience Manufacturing 85

IBM Big Data Hub

APRIL 8, 2024

This ensures a modern customer experience. In addition to providing data security, governance programs must focus on organizing data, identifying non-compliance and preventing data leaks or losses. In product-centric organizations, a lack of governance can lead to exacerbated downstream effects in two key scenarios: 1.

Government 65

Government Sales Customer Experience Compliance 65

IBM Big Data Hub

JANUARY 8, 2024

Organizations then benefit from looking at industry and technology trends to better decide how to deliver the best possible customer experience to existing and prospective customers. Secure executive-level buy-in Digital transformation projects are unlikely to succeed if they are not endorsed and driven by executive leadership.

Digital transformation 70

Digital transformation Customer Experience Artificial Intelligence IoT 70

IBM Big Data Hub

MARCH 29, 2024

Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Those that understand the importance of customer retention will invest in the necessary customer experience management. They need a great onboarding strategy to drive customer happiness from day one.

Customer Experience 69

Customer Experience Artificial Intelligence Marketing Communications 69

Thales Cloud Protection & Licensing

MAY 22, 2019

In a global and unprecedented shift, digital transformation is driving a wave of benefits as part of this new digital-first business environment – from greater efficiencies to building better customer experiences and relationships. How does digital transformation impact data security? For Europe, the story is no different.

Digital transformation 66

Digital transformation Security Compliance Blockchain 66

Thales Cloud Protection & Licensing

OCTOBER 8, 2019

Businesses are vigorously adopting digital transformation to provide higher quality services, operate more efficiently and deliver better customer experiences. In fact, according to the 2019 Thales Cloud Security Study , the average company uses 29 cloud services. You Are Responsible for Securing Your Data in the Cloud.

Cloud 63

Cloud Security Encryption Digital transformation 63

Info Source

JULY 6, 2023

The deployment of an IDP solution and its capabilities to seamlessly ingest all omnichannel inputs and automate validation and augmentation of data elements has a key impact on the experience of customers involved in this transaction. The experience during this initial interaction with the new employer, a new supplier etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

OpenText Information Management

MARCH 12, 2019

Whether it’s to provide recommendations on sites such as Amazon, Netflix or YouTube, or customized experiences within apps we use every day, access to personal information and preferences is necessary … The post Data privacy is changing the relationship between you and your customers appeared first on OpenText Blogs.

Data Privacy 81

Data Privacy Privacy Customer Experience Personal data 81

IBM Big Data Hub

JANUARY 19, 2023

It’s clear data protection, and its three pillars—data security, data ethics and data privacy—is the baseline expectation for organizations and stakeholders, both now and into the future. They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience.

Data Privacy 63

Data Privacy Customer Experience Privacy Compliance 63

OpenText Information Management

MAY 3, 2024

In this blog, we aim to provide a comprehensive overview of the key trends that are set to redefine channel marketing in the second half of the year. A trend taking center stage in 2024 is the use of AI to improve the customer experience. At OpenText™, we're not just observers; we're actively shaping what's next.

Marketing 62

Marketing B2B Communications Customer Experience 62

Thales Cloud Protection & Licensing

DECEMBER 20, 2017

While this is in no way a new or ground-breaking revelation, a customer-centric business model will certainly be a key differentiator. As part of this, we’ll likely see a decline in consumers having to take an active role in authenticating transactions with more secure, and behind the scenes, technological methods taking its place.

Security 83

Security Retail Marketing Digital transformation 83

Thales Cloud Protection & Licensing

MAY 21, 2019

In a global and unprecedented shift, digital transformation is driving a wave of benefits as part of this new digital-first business environment – from greater efficiencies to building better customer experiences and relationships. How does digital transformation impact data security? For Europe, the story is no different.

Digital transformation 48

Digital transformation Security Compliance Blockchain 48

IBM Big Data Hub

DECEMBER 4, 2023

These include enhancing customer experiences through better, more personalized travel recommendations and promotions, as well as improving customer service by creating more robust virtual assistants. They must also make sure that customer data is secure and that its use is compliant with data privacy regulations.

Customer Experience 79

Customer Experience Data Privacy Communications Marketing 79

OpenText Information Management

SEPTEMBER 1, 2023

Meet the team inventing the future of fax – we recently caught up with Josee Martin, Senior Product Manager, to talk about the future of secure information exchange and document delivery. The main strength is security – it’s why people and … The post Transform workflows with cloud fax appeared first on OpenText Blogs.

Cloud 57

Cloud Communications Security Customer Experience 57

OpenText Information Management

FEBRUARY 7, 2023

Relying on legacy products to attract, engage and retain customers may seem comfortable, but maintaining the status quo is risky. It’s often very glaring, but older technologies can introduce security risks and impose … The post The ROI of modernization appeared first on OpenText Blogs. What is modernization?

Risk 84

Risk IT Security Customer Experience 84

IBM Big Data Hub

DECEMBER 8, 2023

Regarding vehicle operation, AI is currently applied in cybersecurity to analyze incoming security events and incidents, and on the analysis of telematics data to gain insights into driving experiences. Finally, IBM Security® X-Force® Red provides specific automotive testing offerings.

Computer and Electronics 79

Computer and Electronics Manufacturing Cloud Customer Experience 79

erwin

OCTOBER 16, 2020

In a new IDC Solution Brief , “The Value of Robust Data Intelligence to Enable Data Governance with erwin,” its authors state: Data is the lifeblood of the digital economy — it is what is driving new business models, better customer experiences, better decision-making, and artificially intelligent automation.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145