IBM Big Data Hub

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Experience 67

Customer Experience Artificial Intelligence Sales Marketing 67

IBM Big Data Hub

FEBRUARY 15, 2024

These individuals are eager to craft memorable customer experiences, provide instant answers and swiftly tackle any issues. Enhance your operations to deliver an unforgettable retail customer experience The post Retail technology and frontline workers: Delivering unforgettable customer experiences appeared first on IBM Blog.

Customer Experience 64

Customer Experience Retail Risk IT 64

OpenText Information Management

AUGUST 4, 2020

Customer experience has increasingly been focused on digital for several years, but the events of 2020 have drastically accelerated that change. In recent months, a ‘perfect storm’ of new technology, increased connectivity, new ways of working and social isolation have brought digital engagement to the forefront of customer experience.

Customer Experience 105

Customer Experience 105

OpenText Information Management

FEBRUARY 16, 2023

Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses on designing and delivering a positive customer experience throughout their interactions with a company.

Customer Experience 59

Customer Experience Digital transformation IT Analytics 59

OpenText Information Management

FEBRUARY 10, 2020

In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for your bottom line. Many organizations are already realizing the benefits of customer experience.

Customer Experience 97

Customer Experience Marketing 97

OpenText Information Management

JUNE 8, 2020

Do you spend it all on customer experience or customer engagement? Customer experience is the customer point of view. It is their perception and relationship with the company … The post Customer experience vs. customer engagement appeared first on OpenText Blogs.

Customer Experience 80

Customer Experience IT 80

OpenText Information Management

AUGUST 15, 2022

Every customer interaction is an opportunity to exceed expectations, whether it’s online, offline, or a combination of the two. With 65 … The post Learn how communications can transform the customer experience appeared first on OpenText Blogs. A new world demands a new approach.

Customer Experience 69

Customer Experience Communications Cloud 69

OpenText Information Management

FEBRUARY 23, 2023

Yet, according to IDC, the public sector continues to rank below almost every other sector for customer satisfaction when it comes to digital service delivery. Governments are faced with several … The post How governments can enhance digital customer experience with technology appeared first on OpenText Blogs.

Customer Experience 59

Customer Experience Government IT 59

OpenText Information Management

JANUARY 18, 2023

The roles and responsibilities around data normalization, programming communications layouts and adding … The post Empower business users in financial services to elevate customer experience appeared first on OpenText Blogs.

Customer Experience 64

Customer Experience Financial Services Communications Insurance 64

OpenText Information Management

AUGUST 31, 2021

Delivering an excellent digital customer experience is no longer a nice-to-have, it’s essential for business health. Today, personalization lies at the heart of every excellent experience. That requires data and lots of it.

Customer Experience 64

Customer Experience IT 64

OpenText Information Management

JANUARY 21, 2021

Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you have, compared to the effort needed to attract more.

Customer Experience 59

Customer Experience 59

OpenText Information Management

JANUARY 27, 2020

Customers had a certain degree of expectations but generally all transactions, customer records, receipts were done on paper. is profoundly impacting the customer experience appeared first on OpenText Blogs. But … The post Industry 4.0

Customer Experience 90

Customer Experience Paper 90

OpenText Information Management

FEBRUARY 22, 2022

… The post Introducing push notifications to power personalized customer experiences at scale appeared first on OpenText Blogs. Push notifications have the power to drive repeat purchases, re-engage lapsed users and guide conversions.

Customer Experience 64

Customer Experience Digital transformation Communications 64

IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 53

Customer Experience Artificial Intelligence Retail Marketing 53

DXC Technology

MARCH 7, 2022

Companies that invest in building top-tier call centers – with advanced technology and well-trained people – understand that providing an excellent customer experience (CX) helps the bottom line. The post Create a great customer experience to drive growth appeared first on DXC Blogs. The […].

Customer Experience 52

Customer Experience 52

DXC Technology

MARCH 7, 2022

Companies that invest in building top-tier call centers – with advanced technology and well-trained people – understand that providing an excellent customer experience (CX) helps the bottom line. The post Create a great customer experience to drive growth appeared first on DXC Blogs. The […].

Customer Experience 52

Customer Experience 52

IG Guru

AUGUST 6, 2020

The post Data Management Systems: Catalyst to a Better Customer Experience via Data Entry Outsourced Blog appeared first on IG GURU. Check out the post here.

Customer Experience 55

Customer Experience Information governance Government 55

IBM Big Data Hub

OCTOBER 11, 2023

It’s a testament to their commitment to enhancing the customer experience and streamlining operations. This case study may inspire other businesses to explore similar solutions for improving customer engagement and satisfaction.

Customer Experience 89

Customer Experience Cloud Authentication Compliance 89

OpenText Information Management

JULY 8, 2020

The contact center is at the heart of today’s customer experience. Contact center interactions are critical to customer experience in a digital age, and data from these interactions can be used to create actionable insights to help businesses optimize the customer journey.

Customer Experience 69

Customer Experience 69

IBM Big Data Hub

SEPTEMBER 18, 2023

.” Leveraging a technology partner that delivers a secured cloud environment is key as the industry strives to innovate while delivering a seamless customer experience.

Customer Experience 74

Customer Experience Financial Services Cloud Compliance 74

OpenText Information Management

JANUARY 17, 2018

But in today’s digital world, customers demand a two-way omnichannel customer experience. They expect a customer experience that delights or they will go looking at your competitors. Customer Experience Management (CEM) software … The post What is Customer Experience Management (CEM)?

Customer Experience 79

Customer Experience Sales 79

OpenText Information Management

AUGUST 23, 2021

CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs. However, when that’s what everyone else in your industry is doing, there’s a lot less room to stand out. That’s definitely true in the retail banking sector.

Customer Experience 69

Customer Experience Retail Marketing IT 69

OpenText Information Management

AUGUST 13, 2019

For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.

Customer Experience 63

Customer Experience Retail Financial Services Digital transformation 63

OpenText Information Management

JANUARY 17, 2018

But in today’s digital world, customers demand a two-way omnichannel customer experience. They expect a customer experience that delights or they will go looking at your competitors. Customer Experience Management (CEM) software … The post What is Customer Experience Management (CEM)?

Customer Experience 70

Customer Experience Sales 70

RFID Global Solution, Inc.

JANUARY 26, 2021

Large screen televisions in the customer waiting area displayed scheduled appointment times and corresponding service advisors. I presumed this tied into some software system that stored my … Improving customer experience at the auto dealership Read More ».

Customer Experience 52

Customer Experience IoT 52

Reltio

APRIL 14, 2020

In this new paradigm, connecting with customers is more critical than ever. Companies still have to compete based on customer experiences, but it’s about much more too. Connecting with customers truthfully, honestly and sincerely is more critical than ever. The Evolving Role of Data in the Experience Economy.

Customer Experience 52

Customer Experience Communications IT Access 52

OpenText Information Management

MARCH 10, 2020

With so many choices, customer experience is the differentiator. Exceptional experience brings loyalty and advocacy but bad experiences will spread virally on social channels.

Customer Experience 59

Customer Experience IT 59

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. On the contrary, the marketplace should serve as a springboard for developing new opportunities to bolster customer experience. By offering a broader product line, retailers can attract new customers and keep existing ones. Tue, 01/28/2020 - 05:20.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

OpenText Information Management

MAY 16, 2018

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers demand.

Customer Experience 45

Customer Experience Financial Services Analytics 45

OpenText Information Management

MARCH 15, 2018

Customer experience is a catalyst in many digital transformation projects, as businesses invest in new digital technologies and processes to more effectively engage customers, partners or … The post Customer experience as a catalyst for digital transformation appeared first on OpenText Blogs.

Digital transformation 76

Digital transformation Customer Experience Financial Services 76

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

OpenText Information Management

JUNE 6, 2018

In a recent blog, I wrote about the increasing prominence of AI in financial services. It’s one of the areas I’ll be presenting on at this year’s OpenText™ Enterprise World, our annual customer conference. The other session I’ll be holding is around customer experience.

Customer Experience 45

Customer Experience Financial Services Analytics 45

Rocket Software

JUNE 1, 2020

Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention. For retail, this means capitalizing on online sales to ensure a positive customer experience. . A global luxury retail brand, and Rocket client, was no exception.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

Rocket Software

JULY 27, 2020

The post Legendary Help: Modernizing the retail customer experience appeared first on The Rocket Software Blog. By applying our deep technical knowledge to global problems, Rocket is able to partner with outstanding businesses to bring these solutions to market faster.

Customer Experience 73

Customer Experience Retail Sales Access 73

OpenText Information Management

JANUARY 31, 2018

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare. According to the … The post Artificial Intelligence: a new frontier to customer experience appeared first on OpenText Blogs.

Artificial Intelligence 78

Artificial Intelligence Customer Experience Financial Services Retail 78

OpenText Information Management

APRIL 2, 2018

What makes an interaction, a communication, a purchase, or any other kind of customer experience we have in our daily lives, a remarkable one?

Customer Experience 40

Customer Experience Communications Marketing 40

OpenText Information Management

MARCH 12, 2019

… The post Pulling an Uber: Customer experience in Financial Services appeared first on OpenText Blogs. One of the latest brands to gain “household verb” status is the ride-sharing service Uber.

Customer Experience 49

Customer Experience Financial Services Digital transformation 49