Five Tips to Leverage Information for Better Customer Experience
AIIM
FEBRUARY 4, 2021
In another survey of 15,000 consumers, it was found that 1 in 3 customers will leave a brand they love after just one bad experience, while 93% would completely abandon a company after two or three negative interactions. ( Accessible for people who are blind or visually impaired. PwC ) The opposite is also true.
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