article thumbnail

Five Tips to Leverage Information for Better Customer Experience

AIIM

In another survey of 15,000 consumers, it was found that 1 in 3 customers will leave a brand they love after just one bad experience, while 93% would completely abandon a company after two or three negative interactions. ( Accessible for people who are blind or visually impaired. PwC ) The opposite is also true.

article thumbnail

[Podcast] Tips and Advice for Legacy Replacement

AIIM

Yet, according to AIIM research , the decade-old SharePoint Server 2010 is still running for 40% of the SharePoint users we surveyed. Tune in to hear their tips and advice. Click here to access our full library of episodes. For example, the iPhone 4 came out ten years ago - how many of those do you see these days?

Libraries 118
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

GUEST ESSAY: Essential cyber hygiene practices all charities must embrace to protect their donors

The Last Watchdog

Related: Hackers target UK charities Here are six tips for establishing robust nonprofit cybersecurity measures to protect sensitive donor information and build a resilient organization. Next, implement multi-factor authentication to make gaining access even more difficult for hackers. Assess risks. Train staff regularly.

article thumbnail

How to write an ISO 27001 remote access policy

IT Governance

Remote access is the future of business. According to a Gartner survey , 47% of organisations are giving their employees the option of working remotely full-time, and 82% said employees can work from home at least one day a week. Why you need a remote access policy. What should be included in a remote access policy.

Access 114
article thumbnail

In the World of Legal Tech, Tomorrowland is Here: Observations from ILTACON

eDiscovery Daily

Understanding How Remote Work and AI Has Changed the Legal World Forever: ILTA 2023 Tech Survey Results TJ Johnson from Qualitest, Todd Corham from Saul Ewing and others presented preliminary findings from this year’s ILTA Technology Survey. The full survey results will be published soon.

Cloud 69
article thumbnail

Digital Banking Trends Survey Identifies Robotic Process Automation Software as a Promising New Technology

Info Source

The 2018 Financial Services Industry Survey Report confirms numerous compliance functions, from initial inquires through customer off-boarding, as key challenges for financial institutions, with 91% citing the “time/cost required from concept to reality” and 86% pointing to “budget constraints” as primary impediments.

article thumbnail

GUEST ESSAY: The shock waves of mental illness have begun exacerbating cybersecurity exposures

The Last Watchdog

Related: Capital One hacker demonstrated ‘erratic behavior’ According to a recent workforce health survey, 40% of workers experienced mental health issues this past year , double the year before. When an employee is struggling, they may reach a tipping point and become an insider threat.