Rocket Software

JUNE 1, 2020

Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention. For retail, this means capitalizing on online sales to ensure a positive customer experience. . A global luxury retail brand, and Rocket client, was no exception.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

OpenText Information Management

FEBRUARY 8, 2024

Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience where all PDFs and documents are crafted with accessibility in mind or appropriate tags are added for those who require such features.

Access 62

Access Customer Experience IT Communications 62

OpenText Information Management

OCTOBER 11, 2018

According to Meeker, technology has changed consumer expectations, creating demands for modern retail experiences, more digital engagement, on-demand access, transparency, and simple payments. Healthcare is no exception.

Customer Experience 71

Customer Experience Retail Access 71

OpenText Information Management

NOVEMBER 29, 2023

How individuals engage with businesses, their evolving expectations, their demand for quicker responses, and recent global events, such as the COVID-19 pandemic, have compelled organizations to re-evaluate how they serve their customers.

Access 57

Access Financial Services Customer Experience Communications 57

OpenText Information Management

OCTOBER 5, 2023

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is Enterprise Document Accessibility. Ensuring that these documents are accessible to … The post How is AI transforming Enterprise Document Accessibility?

Access 57

Access Artificial Intelligence Compliance Customer Experience 57

OpenText Information Management

FEBRUARY 26, 2020

You need to deliver outstanding customer experience at the same time as building trust in the security of your services. CIAM – often called customer IAM or consumer IAM – enables you to securely capture and manage … The post What is Customer Identity and Access Management (CIAM)?

Access 67

Access Customer Experience Security 67

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

APRIL 8, 2024

The function is engaged throughout the customer journey from initial access to post-implementation. It involves constant communication and support to ensure the success of the customer. They play a vital role in retaining and expanding customer relationships.

Customer Experience 57

Customer Experience Communications Education Access 57

OpenText Information Management

NOVEMBER 16, 2021

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and interests. appeared first on OpenText Blogs. appeared first on OpenText Blogs.

Cloud 57

Cloud Customer Experience Sales Communications 57

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

IBM Big Data Hub

APRIL 1, 2024

Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot. Conversational AI solutions can have several product applications that drive revenue and improve customer experience. Ready to turbocharge your product processes?

Customer Experience 82

Customer Experience Analytics Marketing Sales 82

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Experience 124

Customer Experience Artificial Intelligence Authentication Communications 124

OpenText Information Management

NOVEMBER 29, 2018

Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming a ‘must have’ for any customer-focused business. It sets the foundation for an enterprise to deliver great customer experiences while creating the ideal balance between convenience and security.

B2C 74

B2C Customer Experience Access Security 74

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. For instance, hospitals and healthcare providers used the pandemic to rethink their entire practices.

Digital transformation 75

Digital transformation Customer Experience Artificial Intelligence IoT 75

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

OpenText Information Management

MARCH 12, 2019

Whether it’s to provide recommendations on sites such as Amazon, Netflix or YouTube, or customized experiences within apps we use every day, access to personal information and preferences is necessary … The post Data privacy is changing the relationship between you and your customers appeared first on OpenText Blogs.

Data Privacy 81

Data Privacy Privacy Customer Experience Personal data 81

IBM Big Data Hub

MAY 8, 2024

Telco leverages hybrid cloud to deliver enhanced customer interactions Masorange is a mobile network operator that puts customer experience at the center of everything it does. A hybrid cloud approach with IBM is designed to: Enable the medical center to access cloud services securely and efficiently.

Cloud 66

Cloud Customer Experience Artificial Intelligence Compliance 66

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. Watsonx.data on AWS: Imagine having the power of data at your fingertips.

Customer Experience 111

Customer Experience Cloud Data migration Digital transformation 111

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. So, how can you ensure your API security is effective and enable your digital transformation?

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

IBM Big Data Hub

SEPTEMBER 7, 2023

AI: The road ahead for energy and utilities AI can also benefit customer care, freeing up resources for innovation in other aspects of their business. The most mature utilities were more than four times more likely to utilize customer experience platforms, including AI-powered chatbots and data analytics for personalized service.

Energy and Utilities 99

Energy and Utilities Analytics Artificial Intelligence Customer Experience 99

IBM Big Data Hub

MAY 16, 2024

The ability to access and process the necessary data yields optimal results from AI models. This has led to improved productivity and , which ultimately enhances the customer experience. Amidst the rise of XaaS and AI, prioritizing data security can help you protect your customers’ sensitive information.

Compliance 60

Compliance Security Cloud Digital transformation 60

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. Good customer service can increase brand loyalty and bad customer service can hurt customer retention. Providing great customer experience is the best way to maintain an organization’s competitive advantage.

Artificial Intelligence 73

Artificial Intelligence Customer Experience Communications Libraries 73

IBM Big Data Hub

FEBRUARY 26, 2024

Additionally in 2023, we expanded our accessibility of IBM Hybrid Cloud Mesh to the Equinix Metal platform to enhance our customers’ ability to take advantage of the extensive Equinix infrastructure footprint to choose where to deploy and connect their enterprise applications in a flexible and efficient way.

Cloud 100

Cloud Artificial Intelligence Customer Experience Retail 100

IBM Big Data Hub

AUGUST 2, 2023

This repetitiveness was evident when users had trouble viewing or accessing certain sites. These customer interactions followed an “if-then” messaging sequence of trying possible solutions until a conclusion was reached. A key skill of IT support is having the ability to problem-solve creatively.

IT 70

IT Energy and Utilities Customer Experience Artificial Intelligence 70

IBM Big Data Hub

APRIL 18, 2023

Improved customer experience: The convergence of wire transfers and real-time payments to ISO 20022 improves the customer experience by providing faster, more convenient and more secure payment options. These can help to increase customer satisfaction and loyalty. appeared first on IBM Blog.

Analytics 115

Analytics Customer Experience Compliance Risk 115

OpenText Information Management

MAY 3, 2024

In this blog, we aim to provide a comprehensive overview of the key trends that are set to redefine channel marketing in the second half of the year. A trend taking center stage in 2024 is the use of AI to improve the customer experience. At OpenText™, we're not just observers; we're actively shaping what's next.

Marketing 62

Marketing B2B Communications Customer Experience 62

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. Using OpenText Intelligent Viewing, I helped the company to automatically apply the proper retention and disposal policies to their data, while also ensuring that information is immediately and securely accessible to the business.

ECM 57

ECM Paper Government Customer Experience 57

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. Do they currently have easy access to that data? Think holistically.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

OpenText Information Management

SEPTEMBER 14, 2021

Although digital transformation was already becoming a key priority across most industries, the disruption caused by the pandemic has accelerated the need for increased connectivity, automation, and access to information when and where you need it. … The post Innovating with your customers appeared first on OpenText Blogs.

Digital transformation 103

Digital transformation Access Security Customer Experience 103

OpenText Information Management

JULY 6, 2023

Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message clarity.” If you answered “What do customers feel when they interact with service providers?” then perhaps it’s time to take a good look at your communication methods.

Communications 52

Communications Access Customer Experience 52

IBM Big Data Hub

MAY 19, 2023

These issues started impacting their customer experience and eventually led to customer retention challenges. In addition, it helps to reduce backup costs, provide permanent access to archived data, store data for cloud-native applications and create data lakes for big data analytics and AI.

Cloud 77

Cloud Unstructured data Customer Experience Manufacturing 77

erwin

OCTOBER 16, 2020

How is this data relevant and accessible to the business? . Parts of this blog are excerpted from my keynote on day No. Subscribe to the erwin Expert Blog. I think those answers can be found by asking these core questions: What data do I have? Where is the data? What people and systems are using that data and for what purposes?

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

IBM Big Data Hub

JANUARY 19, 2023

They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience. These efforts must be supported by integrating data privacy and data ethics into an organization’s culture and customer experiences.

Data Privacy 62

Data Privacy Customer Experience Privacy Compliance 62

IBM Big Data Hub

JULY 5, 2022

An Oxford-educated mathematician working at the IBM San Jose Research Lab, Edgar “Ted” Codd, published a paper in 1970 showing how information stored in large databases could be accessed without knowing how the information was structured or where it resided in the database. Exxon transforms customer experiences .

Analytics 93

Analytics Cloud Access Paper 93

OpenText Information Management

JANUARY 12, 2021

Many customer service reps and case managers deal with manual or fragmented processes, and a lack of access to critical … The post How to delight customers with engaging experiences appeared first on OpenText Blogs. Often, this feeling is well justified.

Access 97

Access Customer Experience Content services ECM 97

IBM Big Data Hub

OCTOBER 30, 2023

Scaling AI in business presents unique challenges: Data accessibility : Fragmented and siloed data stifle advancement. Gartner highlights that businesses lose an estimated USD 15 million annually due to inadequate data access. Integration and financial constraints : Merging AI with current systems is intricate.

Analytics 83

Analytics Retail Cloud Insurance 83

IBM Big Data Hub

OCTOBER 13, 2023

This creates a domino effect: if your product teams are unable to access this pricing information in real-time, marketing strategy teams might then struggle to provide up-to-date messaging to potential customers. You were unaware of this since the supply chain teams only provide this information in quarterly reports.

Marketing 72

Marketing Digital transformation Customer Experience Access 72