CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. Wed, 09/04/2019 - 00:02. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. A checking account?), The data opportunity.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

erwin

JUNE 14, 2019

According to IDC’s digital transformation predictions report for 2019, these types of initiatives are going to flood the enterprise during the next five years. Digital Transformation in Retail. The inherently competitive nature of retail has made the sector a leader in adopting data-driven strategy. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. Figure 1: Web application breaches in the Retail industry. Fraud and scams move to the web. Source: Verizon DBIR 2020. Stolen credentials.

Security 144

Security Retail Authentication Big data 144

CGI

FEBRUARY 27, 2020

In my first blog in this two-part series, I shared a key finding of The Global Treasurer’s Transaction Banking Survey (GTNews survey) for 2019—declining corporate client satisfaction. In 2019, as in 2018, the number one technical priority raised by corporate clients is benefitting from new technologies, including blockchain.

Retail 90

Retail Marketing Blockchain Customer Experience 90

Info Source

JULY 16, 2019

July 16, 2019 – ABBYY , a global leader in Content IQ technologies and solutions, today announced it has opened a regional office in Hong Kong to strengthen its relationships with enterprise-level customers and partners in the market. billion in 2019, an almost 80% increase over 2018, and $15.06 MILPITAS, Calif.,

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

Reltio

FEBRUARY 20, 2020

Subscription box services like Dollar Shave Club, Birchbox, Hygge and Blue Apron are continuing to surge in popularity likely due to online sales passing store sales for the first time in mid-2019. Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise.

Retail 52

Retail Customer Experience Sales Manufacturing 52

CGI

OCTOBER 14, 2019

Tue, 10/15/2019 - 01:47. For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. We are now on the cusp of a major revolution—something that will be as big for banks as the internet was for retail businesses. ravi.kumarv@cgi.com.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Reltio

MARCH 15, 2019

Manish Sood , CEO & Founder, Reltio fittingly said in the third Modern Data Management summit (aka #DataDriven19) held in 2019, “Sunshine is inherently good and life-giving force. Whether it is retail, CPG, or auto industry, unlocking the value of customer data is always challenging. Sunshine is all around us, as is data.

B2B 40

B2B Digital transformation Retail MDM 40

CGI

JANUARY 9, 2019

Wed, 01/09/2019 - 09:29. The customers that federal agencies serve—which include other federal, state and local government agencies and commercial businesses, as well as individuals—all expect a digital experience just as sophisticated as they get from their banks or online retailers. kathy.jacquay@….

Digital transformation 40

Digital transformation Customer Experience Government Retail 40

DLA Piper Privacy Matters

FEBRUARY 1, 2019

On 31 January 2019, the French Data Protection Supervisory Authority (CNIL) and the French General Directorate for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF, authority in charge of consumer protection) signed a new protocol of cooperation to improve protection of personal data of consumers.

GDPR 40

GDPR Personal data B2C Retail 40

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. Fri, 01/11/2019 - 00:29. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? The real challenge, however, lies in persuading customers to actually make the trip. Here’s a question.

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58

CGI

MAY 2, 2019

The drive to customer centricity. Thu, 05/02/2019 - 05:36. In a world where the information available to a customer is ever-increasing, how is customer loyalty going to be measured and maintained? utilities, retailers etc.) are leading the way in customer centricity. or internet based companies (e.g.

Customer Experience 40

Customer Experience Retail Digital transformation Marketing 40

CGI

DECEMBER 20, 2018

From channel to customer: How an omni-channel experience is the key to the retail industry’s success. Is the hype around the retail store being dead simply that, hype? Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalised customer experiences.

Retail 81

Retail Customer Experience Consumer Services Personal data 81

Info Source

OCTOBER 8, 2019

Sunnyvale, CA, October 8, 2019 – Fujitsu Computer Products of America, Inc. Fast, reliable, and hassle-free scanning for a better customer experience. The fi-800R will be available for order on October 8, 2019. List price and release date. The list price is $795 U.S.

Customer Experience 40

Customer Experience Financial Services Retail IT 40

CGI

DECEMBER 20, 2018

From channel to customer: How an omni-channel experience is the key to the retail industry’s success. Is the hype around the retail store being dead simply that, hype? Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalized customer experiences.

Retail 40

Retail Customer Experience Consumer Services Personal data 40

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. Customers are no longer only consumers of data, but they contribute through platforms and social networks as well.

Government 40

Government Digital transformation Customer Experience Metadata 40

Reltio

JANUARY 28, 2021

As Forrester puts it in a 2019 report on master data management, second-generation MDMs prioritize agility over compliance. Selling online rather than, or in addition to, retail outlets lets brands interact directly with their customers and retain control over their messaging, customer experience, and consumer data. .

MDM 98

MDM IoT Customer Experience Unstructured data 98

CGI

FEBRUARY 18, 2020

The 2019 survey reveals corporate clients’ satisfaction level has dropped to the lowest recorded level and is below 50% for the first time, with only 49% of corporate clients rating their bankers as good or excellent. Corporations of all sizes are seeking specialized services from specialized banks or other providers.

Retail 90

Retail Access Customer Experience IT 90

CGI

APRIL 22, 2020

Source: 2019 CGI Client Global Insights for the utilities industry. For our 2019 CGI Client Global Insights , utilities executives say their most important IT priority is modernizing IT to increase agility and reduce costs. What utilities leaders can learn from retail banking successes.

Energy and Utilities 52

Energy and Utilities Retail Marketing Customer Experience 52

Reltio

JANUARY 20, 2020

If we look at what is taking place in T&H, the industry is notorious with technology buzzwords and shiny objects such as next-generation retailing, artificial intelligence, and machine learning or big data and predictive analytics. Harvard Business Review 2019). Learn more at aws.com/travel. About the Author: Florian Tinnus.

Customer Experience 83

Customer Experience Big data Cloud Artificial Intelligence 83

CGI

JANUARY 31, 2019

Thu, 01/31/2019 - 14:16. The new Win-Win-Win for Utilities, Customers and Regulators. Like all other industries, customer expectations are changing for utilities (as referenced in our prior blog: End of the ”good old” days for utilities ). Next Generation Enterprise Workforce Mobility Solutions. adrian.alleyne…. Add new comment.

Customer Experience 40

Customer Experience Compliance Retail Data collection 40

ARMA International

NOVEMBER 7, 2019

This article summarizes a report published by AIEF on June 26, 2019. The major categories of financial institutions include central banks, retail and commercial banks, investment banks, investment companies, brokerage firms, internet banks, credit unions, and savings and loans associations. Copyright 2019 ARMA International / AIEF.

Financial Services 52

Financial Services Communications Compliance Risk 52