CGI

MARCH 3, 2020

To gain a better understanding of the challenges our retail banking clients face, CGI leaders met face-to-face with 124 retail banking business and technology executives in 2019 for in-depth discussions on their trends and priorities. Driving a better customer experience and agile IT delivery.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

AIIM

DECEMBER 7, 2018

I invite you to join us for a free webinar: Your 2019 Information Management Resolution. Mark Patrick, Chair of the AIIM Board of Directors will share his experience in tackling these transformative goals: enhanced customer experience, agility to change/innovate, greater operational efficiency, & regulatory and legal compliance.

Digital transformation 80

Digital transformation Customer Experience Compliance IT 80

Thales Cloud Protection & Licensing

OCTOBER 8, 2019

Businesses are vigorously adopting digital transformation to provide higher quality services, operate more efficiently and deliver better customer experiences. In fact, according to the 2019 Thales Cloud Security Study , the average company uses 29 cloud services.

Cloud 63

Cloud Security Encryption Digital transformation 63

AIIM

MARCH 14, 2019

Are you counting down the days until The AIIM Conference 2019 ? Blake Morgan Did you know that Blake: Has a weekly podcast - Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. Yeah, same here!

Customer Experience 82

Customer Experience Education Libraries Marketing 82

OpenText Information Management

SEPTEMBER 2, 2019

According to Information Week, integration is one of the biggest challenges facing CIOs in 2019. As organizations focus on customer experience, the seamless integration of all customer-related applications and touchpoints is essential. Poor integration can have serious business implications.

Customer Experience 60

Customer Experience 60

Info Source

MARCH 5, 2019

March 1, 2019 /PRNewswire/ — Canon Solutions America, Inc., recently participated in the 2019 Canon Media & Analyst Event, held February 11-13 in Boca Raton, Florida at The Waterstone Resort & Marina. MELVILLE, N.Y., a wholly owned subsidiary of Canon U.S.A.,

Customer Experience 45

Customer Experience Sales Authentication Marketing 45

AIIM

AUGUST 2, 2019

Beyond the balance sheet, however, is the driving need for organizations today to move the needle when it comes to customer experience. Customers no longer base their loyalty on price or product. They stay because of the experience they receive. Create a digitally-enabled and hassle-free experience— you win.

Digital transformation 92

Digital transformation Customer Experience Paper Insurance 92

CGI

DECEMBER 9, 2019

Mon, 12/09/2019 - 04:28. The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed. ravi.kumarv@cgi.com. Learning from pioneers.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Info Source

JULY 6, 2023

The deployment of an IDP solution and its capabilities to seamlessly ingest all omnichannel inputs and automate validation and augmentation of data elements has a key impact on the experience of customers involved in this transaction. The experience during this initial interaction with the new employer, a new supplier etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Info Source

JANUARY 17, 2019

Moving into 2019, we will see AI combined with mobility and content understanding change entire workflows and processes within organizations, offices and factory floors. One of the most impactful technology trends we will see in 2019 is broad enterprise technology transition to self-service models.

Artificial Intelligence 40

Artificial Intelligence Digital transformation ECM Customer Experience 40

IG Guru

JANUARY 11, 2019

AIIM is proud to announce, Customer Experience Futurist and Author, Blake Morgan as the first keynote confirmed for The AIIM Conference 2019. The customer of the future is already here. Customers today don’t only expect personalized, zero friction, seamless customer experiences — they demand it.

Customer Experience 40

Customer Experience IT Information governance Government 40

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. Mark your calendar: February 26-27, 2019. The master data management platforms are evolving to meet the needs of the digital economy.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

eDiscovery Daily

OCTOBER 21, 2019

As we noted yesterday , the 2019 Relativity Fest conference is going on this week, CloudNine is once again here as a Sponsor and Exhibitor and I will be covering the show for eDiscovery Daily. The 2019 International Panel. The post Tuesday’s Relativity Fest 2019 Sessions: eDiscovery Trends appeared first on CloudNine.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

AIIM

JULY 22, 2019

She will profile how IIM success can achieve any one of these digital transformation attributes: Understanding, anticipating, and redefining internal and external customer experiences. Register Here Thursday, July 25th, 2019 1:00 PM - 3:00 PM EDT. Achieving organizational optimization and efficiency. Process efficiency.

Digital transformation 82

Digital transformation Customer Experience Education Compliance 82

AIIM

SEPTEMBER 5, 2019

Modern Records Managers are business enablers and using information to drive exiting results like: Improving Customer Experiences. The next webinar in the series will take place on September 26th and is titled Benchmarking IG and AI: Where do we stand in 2019? Enabling robots and chatbots to assist with processes.

Records Management 80

Records Management Customer Experience Education Libraries 80

The Last Watchdog

SEPTEMBER 4, 2019

That’s one of the key revelations in the 2019 WhiteHat Application Security Statistics Report , which I’d place in the category of reports that bear close scrutiny because it is based on the actual in-the-field experiences of WhiteHat’s global customer base. We met at Black Hat USA 2019. That seems like a high percentage.

Security 170

Security Customer Experience Access Security awareness 170

Rippleshot

NOVEMBER 5, 2019

billion for innovation and technology in 2019 alone. Faced with more limited resources, community banks and credit unions often lack the technological edge to keep pace with innovations that greatly impact customer experience. The four biggest banks in the U.S. budgeted a collective $38.4

Artificial Intelligence 40

Artificial Intelligence Customer Experience Analytics IT 40

CGI

APRIL 10, 2019

CMS targets customer satisfaction with mobile app. Wed, 04/10/2019 - 13:05. Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. R ead more about this topic in our fact sheet, “ Customer Experience in a Digital Government.”. . michael.hardy@….

CMS 40

CMS Customer Experience Digital transformation Government 40

CGI

APRIL 10, 2019

Centers for Medicare & Medicaid Services steps up its customer satisfaction game. Wed, 04/10/2019 - 13:05. Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. R ead more about this topic in our fact sheet, “ Customer Experience in a Digital Government.”. .

CMS 40

CMS Customer Experience IT Digital transformation 40

CGI

APRIL 7, 2020

Based on the 2019 CGI Client Global Insights, capital market firms are making the largest IT investments, compared to their peers in other banking sectors, as they seek to protect customers, get more value from massive amounts of data, and simplify operations. Protecting and leveraging data continue as most impactful trends.

Marketing 59

Marketing Analytics Digital transformation Compliance 59

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

trillion in 2019 to $5.2 The digital customer experience, openness of modern banking, and flexibility of hybrid IT are essential to their business success. Digital-only banks and Fintechs are expected to grow “at a compound annual rate of about 23.41%” from 2021-2026. trillion in 2020.”. The challenge.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

OpenText Information Management

FEBRUARY 7, 2020

For example, the novel coronavirus (2019-nCoV) has recently been declared a … The post Ensuring business continuity during emergencies appeared first on OpenText Blogs.

Risk 111

Risk Customer Experience 111

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

erwin

JUNE 14, 2019

According to IDC’s digital transformation predictions report for 2019, these types of initiatives are going to flood the enterprise during the next five years. Competitive differentiation: Are personalized offers increasing sales and creating customer loyalty?

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

Info Source

SEPTEMBER 26, 2019

26, 2019 – To ensure enterprise customers gain the full benefits of ABBYY Digital IQ technologies and solutions, the company has promoted Chip VonBurg as Head of Strategic Customer Success. MILPITAS, Calif.,

Customer Experience 45

Customer Experience Marketing 45

Information Management Resources

JANUARY 4, 2019

Meeting the rapidly changing needs and expectations of customers, the importance of ethics and the growing impact of artificial intelligence will be among the key trends of the coming months, a new study says.

Artificial Intelligence 63

Artificial Intelligence Customer Experience 63

OneHub

AUGUST 3, 2020

A 2019 survey found that ? White label support – Onehub can be your best-kept secret with white label support, which removes all Onehub branding from your account for a seamless customer experience. Offering a more personalized experience can increase sales 20 percent. New startup smell.

Customer Experience 98

Customer Experience Cloud Sales Marketing 98

Info Source

JULY 16, 2019

July 16, 2019 – ABBYY , a global leader in Content IQ technologies and solutions, today announced it has opened a regional office in Hong Kong to strengthen its relationships with enterprise-level customers and partners in the market. billion in 2019, an almost 80% increase over 2018, and $15.06 MILPITAS, Calif.,

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

RFID Global Solution, Inc.

MARCH 1, 2019

on April 2, 2019 in Phoenix, Arizona and hear from the project managers and engineering team that make it happen in the field. She is focused on how technology can be used to enhance customer experience and make a positive impact. Join the RFID Global team at RFID Journal Live!

Customer Experience 40

Customer Experience Communications IT 40

Thales Cloud Protection & Licensing

JANUARY 29, 2019

When it comes to digital transformation, organizations are rushing to meet the demand, by leadership or customers, to deploy transformative technologies as a competitive edge. Whether better customer experience or faster access to information, as companies look to the cloud they must consider the security concerns that will follow.

Digital transformation 92

Digital transformation Encryption Cloud Customer Experience 92

CGI

OCTOBER 14, 2019

Tue, 10/15/2019 - 01:47. For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. Driving new revenue streams through artificial intelligence and advanced analytics. ravi.kumarv@cgi.com. Developing new revenue opportunities.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Info Source

NOVEMBER 10, 2020

“INfuse provides an excellent opportunity to automate information capture and improve productivity, employee satisfaction, and customer experience.”. Kodak Alaris recently enhanced the award-winning INfuse Solution to drive further adoption of “edge capture.”

Government 52

Government Cloud Information capture Customer Experience 52

Thales Cloud Protection & Licensing

MAY 22, 2019

In a global and unprecedented shift, digital transformation is driving a wave of benefits as part of this new digital-first business environment – from greater efficiencies to building better customer experiences and relationships. For Europe, the story is no different.

Digital transformation 66

Digital transformation Security Compliance Blockchain 66

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. We have not yet seen widespread adoption of this concept in the UK, which is likely due to their common law background, not because eIDAS will become less relevant after Brexit on March 29, 2019.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

OpenText Information Management

MAY 17, 2019

With hundreds of OpenText product and industry experts on hand, over 200 separate breakout sessions, technical deep dive sessions, labs and demo pods, Enterprise World 2019 this July in Toronto will continue … The post Introducing OpenText Enterprise World Learn Paths appeared first on OpenText Blogs.

Customer Experience 91

Customer Experience Content services Digital transformation B2B 91

Collibra

AUGUST 7, 2020

Aiming to gain a competitive advantage through personalized customer experience and improved efficiency, they often look for third-party data to augment the internal data sets. External data is a big market today. Finance may buy economic forecasts, while production may look for supplier data and market demand forecasts.

Customer Experience 59

Customer Experience B2C Metadata Marketing 59

Info Source

OCTOBER 9, 2019

8, 2019 – ABBYY , a global leader in Digital IQ, today announced FlexiCapture 12 has enhanced machine learning (ML) technology to further improve the accuracy and speed of processing enterprise content. ABBYY was recognized by Everest Group as a leader in its Intelligent Document Processing products PEAK Matrix Assessment 2019.

Unstructured data 40

Unstructured data Customer Experience Cloud Marketing 40