IBM Big Data Hub

FEBRUARY 16, 2024

Customer experience involves customer experience management (CXM), which refers to strategies, technologies and practices for improving business results by creating an ideal experience for anyone interacting with a company. CX teams are concerned with both short-term tactics and long-term strategy.

Customer Experience 98

Customer Experience Artificial Intelligence Sales Marketing 98

OpenText Information Management

APRIL 8, 2024

This includes comprehensive training programs, access to updated knowledge bases, and efficient communication channels. Get started with agent experience management Deliver on agent experience management strategies to create amazing customer experiences. Well-equipped agents are better prepared to handle diverse customer needs.

Customer Experience 57

Customer Experience Communications Education Access 57

IBM Big Data Hub

FEBRUARY 16, 2024

Besides running many types of known attack patterns derived from emerging threats or custom-defined situations, they can also perform attack simulations based on the strategies of known APT groups, whose methods may vary depending on an organization’s given industry.

Cybersecurity 82

Cybersecurity Cloud Security IoT 82

Collibra

SEPTEMBER 16, 2022

The best start to data quality improvement is by defining an enterprise data quality strategy. What is a data quality strategy? Data quality strategy defines systems and processes to incorporate data quality into all organizational activities to ensure the use of trusted data across the enterprise. .

Customer Experience 98

Customer Experience Data collection Analytics Communications 98

IBM Big Data Hub

AUGUST 22, 2023

We leverage retrieval-augmented generation tasks to create a question-answer feature or multi-lingual conversational chatbot (based on a documents or dynamic content from a broad knowledge base) that provides field service assistance in real time.

Energy and Utilities 81

Energy and Utilities Unstructured data Artificial Intelligence IoT 81

IBM Big Data Hub

OCTOBER 25, 2023

It can improve IT automation by building and executing runbooks and helping users transition to new knowledge bases and software. Thus, human resource departments should be at the center of your organization’s strategy. From our perspective, the debate over architecture is over.

Cloud 90

Cloud Communications Risk Government 90

eSecurity Planet

DECEMBER 29, 2021

MITRE ATT&CK (“miter attack”) is an up-to-date and widely-used knowledge base that focuses on how attackers think and operate. It’s based on practical use cases, so companies can better evaluate security issues and get examples of common tactics and techniques used by threat actors.

Analytics 102

Analytics Risk Passwords Access 102

IBM Big Data Hub

JANUARY 26, 2024

ISO55000), various business, process and data standards, management strategies and KPI systems that cover the asset lifecycle to form the best practices of asset management (EAM) in various industries. Shuto also combines IBM Maximo® best practices and international standards (e.g.

Energy and Utilities 80

Energy and Utilities Digital transformation IoT Manufacturing 80

eSecurity Planet

APRIL 18, 2022

MITRE ATT&CK , a popular knowledge base for beginners and security professionals, defines reconnaissance as a fundamental tactic that leverages the “techniques that involve adversaries actively or passively gathering information that can be used to support targeting.”.

IT 130

IT Paper Risk Security 130

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent.

Artificial Intelligence 75

Artificial Intelligence Customer Experience Communications Libraries 75

AIIM

OCTOBER 15, 2018

In North America, e-signatures are based on multiple authentication aspects with a focus on knowledge-based authentication which cannot be applied in EU due to much stricter privacy regulations.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

eSecurity Planet

MAY 10, 2022

A zero trust architecture may also help to contain the infection, as here, for example, the hackers had a strategy to spread their malware and iterate the infection cycle. Security vendors and knowledge bases such as MITRE ATT&CK are likely to add this new approach to their catalogs in coming months.

Encryption 100

Encryption Libraries Communications Security 100

eSecurity Planet

NOVEMBER 22, 2021

Rather, they demonstrate how each vendor handles threat detection using the ATT&CK knowledge base. MITRE is developing a deception approach that will provide end-users with relevant findings, define important distinctions in vendor product strategies, and do so in “a fair and open manner.”

Security 111

Security Marketing IT 111

IBM Big Data Hub

JANUARY 18, 2024

These questions can also prequalify customers before transferring them to your sales team, enabling salespeople to promptly determine their goals and the appropriate strategy to use. This consistency, derived from the knowledge base, helps to maintain brand integrity and accuracy in customer communications.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

The Last Watchdog

SEPTEMBER 6, 2019

I had an illuminating discussion about this with Jonathan Couch, senior vice president of strategy at ThreatQuotient. based security vendor in the thick of helping companies make more of their threat feeds. One is the intensely competitive nature of organizations, and the other has to do with the escalating digitalization of commerce.

Big data 118

Big data Analytics Libraries Digital transformation 118

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

Search queries 58

Search queries Customer Experience Cloud Risk 58

Security Affairs

APRIL 15, 2022

The results will demonstrate the current knowledge base within the organization and whether the employees take cybersecurity seriously. Not only this, keep a strategy that focuses on zero-day attacks to avoid any damages.

Cybersecurity 78

Cybersecurity Data Privacy Data breaches Privacy 78

IBM Big Data Hub

JULY 19, 2023

Conversational Knowledge: Reviews, knowledge base, product descriptions and more. IBM has been partnering with Johnson & Johnson to fundamentally rethink their talent strategy using AI-based skills inferencing in a responsible fashion, and delivering transformation at scale for application observability using AIOPs.

Marketing 65

Marketing Manufacturing Analytics Compliance 65

IBM Big Data Hub

NOVEMBER 14, 2023

Data monetization strategy: Managing data as a product Every organization has the potential to monetize their data; for many organizations, it is an untapped resource for new capabilities. Doing so can increase the quality of data integrated into data products.

Artificial Intelligence 114

Artificial Intelligence Cloud Analytics Compliance 114

CGI

JULY 2, 2018

Use teams to enhance analysis : Teaming will bring the collective knowledge base to the understanding of cost allocation decisions. At times, the data may tell CIOs things they don’t want to know, but it drives better operational planning, procurement strategies and program management. Fulfilling the mission.

Digital transformation 40

Digital transformation Analytics Cybersecurity Government 40

OneHub

JANUARY 29, 2021

Luckily for businesses, we’re also easily influenced by branding and design strategies. No matter how your business uses the Client Portal, it’s important to customize its design to reflect your company’s branding. Why you need a custom-branded Client Portal. Humans are often irrational when it comes to consumer behavior.

Customer Experience 52

Customer Experience Access Communications Marketing 52

CGI

DECEMBER 15, 2015

Throughout the book, we share our knowledge based on the experiences of the 5,000 CGI professionals who work with clients on data and analytics initiatives every day. How to implement a performance improvement strategy and program. How to better understand customers’ behavior and preferences.

Analytics 40

Analytics Big data Privacy Government 40

Archive-It

SEPTEMBER 1, 2021

However, this broad and immediate collecting strategy could also cause further harm to the same marginalized individuals and communities on campus, so I decided to restrict access to this new web archive collection until I can review and establish more complete processes for archiving live events.

Archiving 26

Archiving Libraries Metadata Paper 26

ChiefTech

SEPTEMBER 27, 2012

The ClimateWorks Knowledge Exchange, an enterprise wiki, is a key component of their knowledge strategy. You can watch a recording of a SocialText webinar , featuring Sarah Nichols from Climateworks - the slides are also available: Moving Beyond the Knowledge Base to the Social Knowledge Exchange from Socialtext.

Education 76

Education Customer Experience Government IT 76

CILIP

OCTOBER 26, 2018

So X just becomes part of our strategy. t say, as a management team, our strategy is Y.? Everything is available online already, but if you want it you have to go to the knowledge base, if you want training you sign up for a training course, or go to our video portal. They tell us their lawyers are asking for X.

Artificial Intelligence 40

Artificial Intelligence Unstructured data Data structuring IT 40

CILIP

SEPTEMBER 8, 2021

We physically went out to capture the knowledge learnings in the oil fields of Oman. It was about getting project teams to share their learnings into a knowledge base from which we could then extrapolate key learnings with monetary value. I think Knowledge Managers should focus on the digital workspace, the collaborative thing.

Digital transformation 52

Digital transformation Analytics Marketing IT 52

eSecurity Planet

JULY 20, 2023

Based on your requirements, you may develop unique scan setups or change current ones. These configurations include choices such as port ranges, scanning strategies, and time parameters, which allow you to personalize the scans to your individual environment.

Authentication 52

Authentication Cloud Risk Security 52

IBM Big Data Hub

AUGUST 1, 2023

Many companies create knowledge bases for their incident reports where employees can search to help them solve an incident that may have occurred in the past. Potential resolutions to an IT incident include taking the incorrectly working server offline, creating a patch, establishing a workaround or changing the hardware.

Access 62

Access Communications Libraries Digital transformation 62

CILIP

FEBRUARY 7, 2020

Jisc is working on issues relating to the National Bibliographic Knowledge Base and the National Acquisitions Group are looking at the framework and Gavin expects to be working on how to meet their recommendations in a way that is workable for suppliers. ? s learning and teaching strategy was launched a couple of years ago.

Libraries 52

Libraries Metadata e-Discovery Mining 52

ARMA International

SEPTEMBER 22, 2021

Many DT journeys fail because the strategies do not properly assess the stakeholders’ needs and the organization’s capabilities. The DT journey requires a new strategy and roadmap instead of tweaking old ones. An important source of organizational knowledge is either explicit knowledge or tacit knowledge.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

JANUARY 17, 2024

The bot will use intent recognition to decide and its internal logic and algorithms will determine the appropriate response based on the recognized intent. Sometimes this involves accessing a knowledge base, searching for relevant information or generating a creative response.

Sales 67

Sales Communications Marketing Artificial Intelligence 67

eSecurity Planet

AUGUST 23, 2023

Elevate your asset management strategy with SuperOps.ai On the help desk side, users can design a knowledge base for their own employees to resolve IT issues with the help of articles and instructions. RMM Visit website SuperOps.ai and experience streamlined operations, proactive compliance, and unmatched efficiency.

IT 81

IT IoT Compliance Cybersecurity 81

IBM Big Data Hub

APRIL 4, 2024

Here are some BPM examples that outline the use cases and benefits of BPM methodology: Business strategy BPM serves as a strategic tool for aligning business processes with organizational goals and objectives. Business process management examples BPM can help improve overall business operations by optimizing various business processes.

Compliance 60

Compliance Mining Risk Marketing 60

OneHub

AUGUST 2, 2021

When budgets get tight, cutting unnecessary costs is a standard strategy to maintain a successful business. When your team is left without their go-to resource, they have to waste an enormous amount of time piecing together information to recreate that former employee’s knowledge base.

Access 59

Access Marketing Cloud IT 59

ForAllSecure

MAY 17, 2023

So while I'm not going to log in as root or admin on the bottom for a lot of those kinds of scenarios, I absolutely help our clients understand based upon industry knowledge based upon what we see, etc. You know, you've read the cybersecurity strategy that's just come out where security is being pushed onto the manufacturer.

Insurance 40

Insurance Privacy Ransomware GDPR 40

Info Source

AUGUST 20, 2018

Kofax RPA helps companies add workforce capacity without additional headcount by automating front and back office operations, allowing the human workforce to focus on higher-value knowledge based work.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Marketing 40

eSecurity Planet

SEPTEMBER 16, 2022

Since the beginning of the COVID-19 pandemic, businesses have responded to fraud by adopting new tools and strategies to combat the ever-evolving threat. For example, Experian’s 2021 Global Identity and Fraud Report stated that 82% of surveyed businesses had adopted customer recognition strategies.

Analytics 104

Analytics Risk Authentication Financial Services 104