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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

While every customer interaction is different, organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy. Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1.

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GUEST ESSAY: Why internal IT teams are ill-equipped to adequately address cyber risks

The Last Watchdog

The SEC’s incoming rules on handling cybersecurity are sweeping to say the least, ranging from 24/7 real-time monitoring to new documentation requirements to new security and vulnerability scanning and remediation requirements. This comes after the second highest year of enforcement actions from the Securities and Exchanges Commission (SEC).

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Resourcing Your Public Records/FOIA Requests Response with a Lean Team

eDiscovery Daily

Even with a small team, you can achieve a lot by appointing an expert internally and implementing a few key strategies. Collaborate as a team to create a plan for sharing and retaining documents. Regularly review these goals and adjust your strategies as needed to achieve them.

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Everything You Need to Know About AIIM+

AIIM

Do our training courses offer the most practical and relevant educational experience possible?” Best-in-Class Education, Available Anywhere, Anytime. AIIM+ offers information professionals at all levels of experience a robust collection of original educational content. How to Develop a Change Management Strategy.

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Regulatory Update: NAIC Summer 2019 National Meeting

Data Matters

The National Association of Insurance Commissioners (NAIC) held its Summer 2019 National Meeting (Summer Meeting) in New York City from August 3 to 6, 2019. The Summer Meeting was highlighted by the following activities. Under the Revised CFR Model Laws, a “reciprocal jurisdiction” includes (a) a non-U.S.

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6 best practices for a data governance strategy

Collibra

This will help you test strategies and figure out what works best in your unique environment. We’ll discuss what we think are the six best practices for a data governance strategy below. It prepares an organization to meet business standards. Data governance is not a one-time project. Some areas to track are.

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Generative AI use cases for the enterprise

IBM Big Data Hub

For example, organizations can use generative AI to: Quickly turn mountains of unstructured text into specific and usable document summaries, paving the way for more informed decision-making. Invest in data hygiene and collection strategies to keep your engine running smoothly. Automate tedious, repetitive tasks.