IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 64

Retail Blockchain Customer Experience Sales 64

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Experience is the North Star of conversion. Can the customer trust a business to make it easy to control their own data?

Customer Experience 91

Customer Experience Retail Marketing Sales 91

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

IBM Big Data Hub

MARCH 8, 2024

Some forecasts suggest online retail might be responsible for half of all retail revenues by next year. In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline.

Retail 87

Retail e-Discovery Artificial Intelligence Marketing 87

Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. It’s not only consumers and retailers taking notice of this trend, of course. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 73

Retail Sales Compliance Marketing 73

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. The Bureau of Labor Statistics reports a 7% job rise in the retail industry. How to Secure Access for your Seasonal Workers. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

erwin

JUNE 14, 2019

Digital Transformation in Retail. The inherently competitive nature of retail has made the sector a leader in adopting data-driven strategy. From loyalty cards to targeted online ads, retail has always had to adapt to stay relevant. Or are your existing customers using partners in place of visiting your store?

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. Wed, 09/04/2019 - 00:02. A checking account?), The data opportunity.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

Reltio

MAY 26, 2020

The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

DECEMBER 8, 2023

This year’s Black Friday sale wasn’t any different. A great customer experience is critical to keep shoppers happy no matter when or how they shop. Or are you worried that incidents—finicky apps, slow page loads or even downtime— might ruin the holiday spirit along with your bottom line?

IT 120

IT Customer Experience Artificial Intelligence Cloud 120

Reltio

MAY 15, 2020

In the face of recessionary behavior driven by the total collapse of consumer confidence, CPG companies may find hyper-personalizing customer experience is the key to unlocking their competitive edge and long-term sustainability. Consumers expect a consistent experience across channels. Lack of customer segmentation.

Retail 72

Retail Customer Experience Manufacturing Sales 72

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. Figure 1: Web application breaches in the Retail industry. There are two ways to protect customers’ PAN, encryption and tokenization.

Security 143

Security Retail Authentication Big data 143

Reltio

MAY 21, 2019

Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty. Especially for CPG, retail, or hospitality business.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

IBM Big Data Hub

MARCH 29, 2024

Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Those that understand the importance of customer retention will invest in the necessary customer experience management. Some of the steps to building an effective customer retention strategy are: 1.

Customer Experience 64

Customer Experience Artificial Intelligence Marketing Communications 64

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

IBM Big Data Hub

SEPTEMBER 6, 2023

For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas. The advanced capabilities of generative AI for text, visuals and video have the potential to create a more personalized and engaging experience.

Marketing 121

Marketing B2B Customer Experience Communications 121

Info Source

AUGUST 16, 2023

So COVID boosted sales for the lower volume document scanners and as office work sort of looks to be officially becoming a hybrid environment, do you think that market will continue to see a steady growth? Watch the interview below or skip down and read a lightly edited transcript. Let’s dive right in.

Retail 52

Retail Marketing Sales Customer Experience 52

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

erwin

OCTOBER 16, 2020

In a new IDC Solution Brief , “The Value of Robust Data Intelligence to Enable Data Governance with erwin,” its authors state: Data is the lifeblood of the digital economy — it is what is driving new business models, better customer experiences, better decision-making, and artificially intelligent automation.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

Reltio

FEBRUARY 20, 2020

Subscription box services like Dollar Shave Club, Birchbox, Hygge and Blue Apron are continuing to surge in popularity likely due to online sales passing store sales for the first time in mid-2019. Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise.

Retail 52

Retail Customer Experience Sales Manufacturing 52

erwin

JUNE 11, 2020

The retail industry has also employed data intelligence in developing tools to better forecast and plan according to supply and demand trends and consumer Key Performance Indicators (KPI). Real-time data analytics can be used by businesses to better meet customer needs as it arises and improve customer satisfaction.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. Marketing and sales: Conversational AI has become an invaluable tool for data collection. billion by 2030.

Analytics 104

Analytics Artificial Intelligence Marketing Education 104

OpenText Information Management

JULY 29, 2021

Whether customers are browsing a retail outlet, an online marketplace or a distributor’s catalog, they need to instantly recognize your product as the one they should buy. If you rely on others to market and sell your products, your brand is your most valuable asset.

Retail 57

Retail Marketing Customer Experience Sales 57

IBM Big Data Hub

JANUARY 16, 2024

Successful companies fuse product development practices with overarching business strategies to ensure sustainable innovations that will resonate efficiently and sustainably with customers—both in existing markets and among new target audiences.

Marketing 82

Marketing Manufacturing Sales Customer Experience 82

Thales Cloud Protection & Licensing

JULY 16, 2019

This week marks the return of Amazon Prime Day – Amazon’s seasonal retail event which has fast become a masterclass in driving demand and growth through great customer experience. In fact, last year’s event was touted as ‘the biggest shopping event in history’ , with over 100 million products sold.

Digital transformation 73

Digital transformation Customer Experience Encryption Authentication 73

Thales Cloud Protection & Licensing

DECEMBER 20, 2017

We’re now seeing big data play an increasing role in how retail sales and payments are being tailored to individual consumer’s preferences, and providers are adopting and integrating smarter, more efficient ways of completing the path-to-purchase.

Security 83

Security Retail Marketing Digital transformation 83

Reltio

MARCH 12, 2020

Virtual conferencing companies like Zoom, food delivery such as DoorDash, Uber Eats, and Green Chef, retailers like Walmart.com, Amazon, and Netflix are better positioned than many of their traditional competitors. . The pressure to move to digital has never been higher.

Sales 85

Sales Marketing Retail Analytics 85

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? Would the prospect of having to interact with a web-based robot sales associate provide the right motivation to head to the store?

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58

IBM Big Data Hub

AUGUST 2, 2023

While live agents have traditionally handled customer experiences, digital marketers are adapting to people’s current expectations while facing reduced marketing budgets. With IBM Watson Assistant customers can: Create omnichannel journeys that drive meaningful interactions with marketing and sales from prospecting to closing.

Sales 75

Sales Marketing Artificial Intelligence Customer Experience 75

Info Source

OCTOBER 21, 2022

The demand for Capture & IDP solutions in 2021 was particularly strong in North America, where sales grew in double digits, including some projects that had been delayed due to the pandemic in 2020. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.

Marketing 52

Marketing Digital transformation Sales Paper 52

Thales Cloud Protection & Licensing

JUNE 23, 2021

This transformation from ownership to usership started in software but can be applied to almost every industry, from entertainment and retail to agriculture, energy, construction, trade, and transport. Customers now want to use a product when they need it, without paying to own it forever. But more often, by using the S.A.V.E

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

Reltio

JUNE 22, 2020

3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” Therefore, they use connected customer 360 profiles to power connected, hyper-personalized experiences across digital and human interactions.

Retail 78

Retail MDM Customer Experience Analytics 78

Reltio

OCTOBER 22, 2020

shows how in demand data management technology is as a foundation for connected customer experiences. While Segment has done really well in the SMB market segments, they don’t have a track record selling to Global 2000 enterprise customers. . POV on the Customer Data Platform Market . The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59