Thales Cloud Protection & Licensing

DECEMBER 20, 2023

Taking AI to the Edge In 2024, the trend in artificial intelligence is shifting toward deploying AI at the network edge, particularly for enterprise applications. Initially a driving force in financial services for secure transactions, blockchain now faces the challenge of reshaping its image and functionality.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. This improves the shopping experience and positively influences customer engagement, retention and conversion rates. billion by 2030.

Analytics 103

Analytics Artificial Intelligence Marketing Education 103

eDiscovery Daily

OCTOBER 21, 2019

Speakers Include: Constantine Pappas – Senior Manager, Relativity Solutions, Relativity; Karen Wagshul – eDiscovery Counsel, Allstate; Kimberly Quan – Lead, eDiscovery & Information Governance, Juniper Networks; Beth Solomon – Director & Senior Counsel, Payments, Discover Financial Services.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The increasing trend of using mobile payments for in-store purchases (especially during the pandemic) is leading criminals to increasingly focus their efforts on defrauding people through online fraud and scams. This largely follows the trend in the industry of moving transactions primarily to a more web-focused infrastructure.

Security 143

Security Retail Authentication Big data 143

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Rocket Software

MARCH 11, 2022

Across all of these industries, terminal emulation has the power to improve the employee experience by making this access simple, fast and user-friendly. When employee experiences are improved, customer experiences benefit as a result. Employees expect modern experiences on devices they are comfortable with.

Retail 52

Retail Manufacturing Compliance Access 52

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Granted, there were cyclical trends at least since the start of this century where remote work and onsite work locations for knowledge workers were favored at different times.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Granted, there were cyclical trends at least since the start of this century where remote work and onsite work locations for knowledge workers were favored at different times.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 61

Financial Services Customer Experience Cloud Digital transformation 61

CGI

MAY 2, 2016

That doesn’t leave much for digital insight initiatives and other innovations for transforming customer experience, bank operations and overall performance. 1 Gartner, IT Key Metrics Data 2016: Key Industry Measures: Banking and Financial Services Analysis: Multiyear, December 14, 2015. Business case. Add new comment.

Customer Experience 40

Customer Experience Financial Services Analytics Cloud 40

Reltio

JULY 15, 2020

In May 2020, I sat down with Rob Fuller , Customer Data Orchestration Practice Lead at Accenture Interactive, for a conversation about a timely topic: Customer Experience. Jakki: What impact has COVID-19 had on your clients' digital transformation initiatives focused on customer experience? Full steam ahead.

Customer Experience 52

Customer Experience MDM Digital transformation Sales 52

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. What trends or changes do you predict to the data management arena in the next few years? Business moved faster than our ability to change the technology based on these relational database models.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. We expect strong demand in established economies that is increasingly fulfilled with solutions that involve RPA and AI technologies.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Collibra

JANUARY 18, 2022

The financial services industry has had a longstanding tradition of being at the forefront of adopting new technologies. It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms. Trend #2: AI goes mainstream.

Financial Services 52

Financial Services Cloud Artificial Intelligence Government 52

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. They then have the trust and credentials to win more of their customers’ business so they can build and maintain long-term relationships.

MDM 40

MDM Sales Digital transformation Cloud 40

Info Source

FEBRUARY 14, 2018

Reveille 8’s pre-packaged dashboards fall into three categories: Customer Experience : This includes the performance management that Reveille has historically been known for, as well as new areas like measuring application adoption. That ability to react is one of our major differentiators.”.

Analytics 40

Analytics ECM Marketing Cloud 40

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 78

Artificial Intelligence IT Customer Experience Government 78