IBM Big Data Hub

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 74

Marketing Customer Experience Financial Services Retail 74

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The increasing trend of using mobile payments for in-store purchases (especially during the pandemic) is leading criminals to increasingly focus their efforts on defrauding people through online fraud and scams. This largely follows the trend in the industry of moving transactions primarily to a more web-focused infrastructure.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 87

Artificial Intelligence Retail Unstructured data Insurance 87

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. In the back end, these platforms enhance inventory management and track stock to help retailers maintain an optimal inventory balance.

Analytics 104

Analytics Artificial Intelligence Marketing Education 104

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52