Customer Experience Financial Services Insurance Trends 
IBM Big Data Hub
JANUARY 16, 2024
The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape. One example of this is in insurance.
Rocket Software
MARCH 14, 2022
Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.
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Reltio
JUNE 9, 2022
The insurance industry is facing unprecedented disruption. Insurance carriers have been called to transform customer experience, business offerings, and operations. As an insurer, your current business models are being challenged by new thinking, new competitors, and new ways of working.
IBM Big Data Hub
FEBRUARY 14, 2024
There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.
IBM Big Data Hub
FEBRUARY 23, 2024
Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. This improves the shopping experience and positively influences customer engagement, retention and conversion rates. billion by 2030.
Rocket Software
MARCH 11, 2022
According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.
Info Source
MARCH 16, 2022
We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Granted, there were cyclical trends at least since the start of this century where remote work and onsite work locations for knowledge workers were favored at different times.
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