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[Podcast] Getting to Know Your AIIM19 Keynotes - Blake Morgan and Greg Verdino

AIIM

Blake Morgan Did you know that Blake: Has a weekly podcast - Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. Want more episodes like this? Click here to access our full library of episodes.

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Generative AI use cases for the enterprise

IBM Big Data Hub

Tools such as Midjourney and ChatGPT are gaining attention for their capabilities in generating realistic images, video and sophisticated, human-like text, extending the limits of AI’s creative potential. Design content, ad campaigns and innovative products that build better customer experiences.

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The new wave of channel marketing: What partners can expect in H2 2024 

OpenText Information Management

A trend taking center stage in 2024 is the use of AI to improve the customer experience. Imagine a customer journey so smooth and personalized, it feels like it's been tailored just for you. As McKinsey points out, AI-enabled client services are the most effective way to drive personalized experiences and enablement.

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AIIM Virtual Event Explores Real-World IIM Success Stories

AIIM

Join us for this live online video session as thought leaders in a variety of industries share their success stories and how they’ve made a difference. She will profile how IIM success can achieve any one of these digital transformation attributes: Understanding, anticipating, and redefining internal and external customer experiences.

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The most valuable AI use cases for business

IBM Big Data Hub

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

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What is data quality and why is it important?

Collibra

Customer experience – Creating a personalized experience for customers requires fresh and complete data about the individual recipient. Watch this video to learn what data quality may mean to you. Organizations today depend on data for every decision and consider data as a significant enterprise asset.

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