AIIM

MARCH 14, 2019

Blake Morgan Did you know that Blake: Has a weekly podcast - Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube.

Customer Experience 82

Customer Experience Education Libraries Marketing 82

IBM Big Data Hub

AUGUST 2, 2023

These spanned from being a video editor, interning at startups, assisting in artificial intelligence research, and numerous other stints in between. Watson Assistant seamlessly connects to customer data platforms, enabling data-backed understandings of customer expectations. For example, the green energy giant ENN Group Co.

IT 72

IT Energy and Utilities Customer Experience Artificial Intelligence 72

OpenText Information Management

FEBRUARY 21, 2024

Whether it is new formats, like 3D models, new channels, like social short-form video, or new … The post What’s new in OpenText Media Management appeared first on OpenText Blogs. However, it remains challenging to manage the increasing volume and complexity of rich media that organizations and individuals create and consume.

Customer Experience 62

Customer Experience IT Communications Marketing 62

AIIM

JULY 22, 2019

Join us for this live online video session as thought leaders in a variety of industries share their success stories and how they’ve made a difference. She will profile how IIM success can achieve any one of these digital transformation attributes: Understanding, anticipating, and redefining internal and external customer experiences.

Digital transformation 82

Digital transformation Customer Experience Education Compliance 82

Everteam

MAY 6, 2019

The size of Data might be an issue but the biggest challenge is the multiple data streams coming from online sources and social media, bringing rich media assets such as images, videos, animations, documents, etc.…. Captured videos, images and data will be stored in one common secure repository. What did Everteam do about it?

Big data 75

Big data Artificial Intelligence Analytics Digital transformation 75

Everteam

MAY 22, 2019

The size of Data might be an issue but the biggest challenge is the multiple data streams coming from online sources and social media, bringing rich media assets such as images, videos, animations, documents, etc.…. Captured videos, images and data will be stored in one common secure repository. What did Everteam do about it?

Big data 74

Big data Artificial Intelligence Analytics Digital transformation 74

OpenText Information Management

NOVEMBER 21, 2018

Marketers who use video grow revenue 49% faster than non-video users, according to Wordstream. But in today’s digital world, it’s not enough to simply use video – video must be easily searchable, discoverable, and embedded with video analytics to meet the needs of current day marketers.

Analytics 64

Analytics Marketing Customer Experience Digital transformation 64

IBM Big Data Hub

SEPTEMBER 6, 2023

For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas. The advanced capabilities of generative AI for text, visuals and video have the potential to create a more personalized and engaging experience.

Marketing 122

Marketing B2B Customer Experience Communications 122

Info Source

FEBRUARY 20, 2023

For example, an auto insurance claim often involves an e-form for the FNOL, plus paper based or digital documents covering the police report and the assessment of the repair shop but also photos or video documentation of the damage. A key element of Intelligent Capture solutions is the automated Classification of business inputs.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 68

Customer Experience Artificial Intelligence Communications Digital transformation 68

OpenText Information Management

AUGUST 23, 2021

Something (a piece of collateral, a video, instore signage, etc.) We’ve all experienced the stress of an asset emergency. needs to be finalized straight away, but it’s missing that vital visual component. That’s when you reach for the stock photo library to fill the gap.

Libraries 62

Libraries Customer Experience 62

Info Source

JUNE 7, 2023

In our second Two Question Tuesday video series, Bob answers which industry is hot-to-trot for IDP and what the most popular applications are. Regardless, many have one thing in common: improving the customer experience. Bob’s got you covered a minute or so into the video. Not an NFL fan? Not sure what a WhoDat is?

Insurance 52

Insurance Marketing Customer Experience Compliance 52

Info Source

APRIL 4, 2018

When insurers focus solely on the front-office customer experience, they miss opportunities to improve the entire customer journey, reduce costs, improve compliance, and leapfrog the competition,” said Reynolds C. For more information: The Role of Customer Engagement in a Digital Transformation Strategy webinar.

Digital transformation 40

Digital transformation Insurance Information capture Customer Experience 40

AIIM

FEBRUARY 11, 2019

This archaic format of signature opens the field for manual errors, data inconsistencies, time delays, and other issues that can hurt the customer experience. You can still register and have the replay video sent to you shortly after the webinar ends to watch at your convenience. Automated Contracts. Can’t make the live event?

Digital transformation 109

Digital transformation Paper Customer Experience Communications 109

Info Source

JUNE 6, 2018

Respondents identified RPA as one of the most promising new technologies for automating compliance processes, saving staff time, reducing errors and improving the customer experience. Customers who feel your initial onboarding and activation is too difficult or time-consuming are likely to walk away.”. “By

Financial Services 40

Financial Services Digital transformation Customer Experience Compliance 40

IBM Big Data Hub

SEPTEMBER 6, 2023

AI marketing is the process of using AI capabilities like data collection, data-driven analysis, natural language processing (NLP) and machine learning (ML) to deliver customer insights and automate critical marketing decisions.

Marketing 86

Marketing Artificial Intelligence Customer Experience Privacy 86

OpenText Information Management

JUNE 25, 2020

All organizations are faced with increasing demands for images and video for marketing and operational purposes. Managing higher volumes, larger file sizes, more diverse formats, new content providers and proliferating distribution channels requires robust and efficient processes.

Cloud 67

Cloud Marketing Customer Experience 67

Rocket Software

SEPTEMBER 3, 2020

I have high expectations for these projects, not only because they are trying to solve customer issues, but also because they aim to provide a better customer experience through modernization. The three teams that are developing customer solutions have also employed agile development principles.

Customer Experience 52

Customer Experience Sales Communications IT 52

OpenText Information Management

NOVEMBER 22, 2017

What happens when you successfully modernize customer communications and deliver a centralized SAP-integrated content management solution? You create a superior customer experience, improve business productivity, and win an OpenText™ Elite™ Award for SAP Integration Excellence!

Energy and Utilities 67

Energy and Utilities Customer Experience Communications ECM 67

Synergis Software

JUNE 12, 2019

“Getting a typical installation to under three weeks speaks to the company making customer time-to-value one of its core values.”. Frost & Sullivan also notes that Synergis is built around delivering an outstanding customer experience from initial sales contact all the way through to customer support.

Customer Experience 40

Customer Experience Sales Marketing IT 40

OpenText Information Management

APRIL 25, 2019

Channels such as email, websites, microsites, mobile apps, social media, video ads and webinars are now the pivotal elements for an effective and compelling multi-faceted marketing strategy. Most effective marketing strategies engage a plurality of channels to reach their target audience.

Marketing 80

Marketing Customer Experience Compliance 80

Info Source

JUNE 18, 2019

Suitable for iOS and Android, the SDK will help companies to dramatically accelerate onboarding processes, decrease client dropout rates caused by manual data entry, and create a better customer experience. Today mobile is the preferred channel of engagement for customers seeking services, accounts, or applications.

Customer Experience 40

Customer Experience Marketing Risk IT 40

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

IBM Big Data Hub

DECEMBER 5, 2023

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications.

Retail 95

Retail Unstructured data Artificial Intelligence Sales 95

Information Management Resources

JUNE 26, 2019

In this exclusive video from Dig | In: The Digital Future of Insurance, Steve Wozniak, the co-founder of Apple and early supporter of the Electronic Frontier Foundation, discusses the importance of respective customers' privacy.

Privacy 41

Privacy Insurance Customer Experience Data Privacy 41

CGI

FEBRUARY 2, 2017

Organizations that have the right structure and mindset are better able to put customers first. Only when organizations are curious about what customers (or citizens) want and need, can they optimize the customer experience across all their touchpoints and create innovative new products and services. Great article!

Digital transformation 40

Digital transformation Customer Experience Marketing Analytics 40

IBM Big Data Hub

OCTOBER 16, 2023

Such chatbots ensure that customers don’t have to wait, and even large numbers of simultaneous customers can get immediate attention around the clock and, hopefully, a more positive customer experience. Some companies also set up chatbots on Slack, using ML to answer questions and requests.

Marketing 51

Marketing Data science e-Discovery Artificial Intelligence 51

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Info Source

AUGUST 16, 2023

This quick video will give you insights into the legs of this trend, as well as thoughts on how this shift could impact scanner design. COVID had a large impact on the scanning hardware market, shifting purchases to smaller scanners that could be used by workers suddenly barred from the office.

Retail 52

Retail Marketing Sales Customer Experience 52

Information Management Resources

DECEMBER 11, 2018

Brain scans of adolescents who are heavy users of smartphones, tablets and video games look different from those of less active screen users, a new study reveals.

Customer Experience 35

Customer Experience 35

Reltio

FEBRUARY 20, 2020

These services follow three main buying patterns to support a new customer experience: product curation, replenishment or access. Once that negative experience threshold is reached, the member will likely churn out. Having said this out loud, it sounds like the gamification of the retail experience.

Retail 52

Retail Customer Experience Sales Manufacturing 52

IBM Big Data Hub

AUGUST 1, 2023

Check out our video to learn more about IBM’s new Madrid MZR Additionally, we continue to co-create with clients and partners globally—such as BNP Paribas, Wasabi Technologies, SAP and VMware—and across industries to unlock business value with a hybrid cloud approach.

Financial Services 68

Financial Services Computer and Electronics Cloud Digital transformation 68

CGI

MAY 2, 2019

This is supported by an amazing data capability that provides Amazon with unparalleled insight into customer behaviour, needs and preferences. Understand who and how you interact with customers today compared to future. Uber is another great example as Uber did not exclusively build their business around a profitability objective.

Customer Experience 40

Customer Experience Retail Digital transformation Marketing 40

IBM Big Data Hub

MARCH 14, 2024

Transmit HD photos and videos—such as X-rays and mammograms—swiftly and securely so their results can be read remotely. Soon, expect 5G connectivity to play a bigger role in enhancing both the employee and customer experience.

Cloud 61

Cloud IoT Energy and Utilities Artificial Intelligence 61

Collibra

MARCH 18, 2021

Customer experience – Creating a personalized experience for customers requires fresh and complete data about the individual recipient. Watch this video to learn what data quality may mean to you. Organizations today depend on data for every decision and consider data as a significant enterprise asset.

Metadata 59

Metadata Analytics Data migration Government 59

OneHub

OCTOBER 7, 2021

Client portals can function purely as a self-service area where your customers can view how-to guides and business policies, or it can be an interactive space where clients create tasks for your team, review and approve updates, and upload important assets. Improve the customer experience. Free trial.

Passwords 52

Passwords Encryption Authentication Customer Experience 52

Info Source

JUNE 11, 2019

In September of 2018, Salesforce announced their Customer 360 initiative with the goal to “unify the customer experience on the world’s #1 CRM platform.” ” Unstructured data includes office documents like those from Word, Excel and PowerPoint, email, video and audio files, chat, and more. .”

Access 40

Access Unstructured data ECM Sales 40