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Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?

ARMA International

This means imaging the “art of the possible” for a new future using a cloud computing model to deliver transformative change. Gartner (2021) has two related definitions: Digital Transformation: “can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models.”

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Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?

ARMA International

This means imagining the “art of the possible” for a new future using a cloud computer model to deliver transformative change. Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. 2020, p 6).