IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. One example of this is in insurance.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

Information Governance Perspectives

MAY 10, 2020

In May of 2020 I was honored to speak at the MERv conference with John Frost of Box on the topic of Using Information Governance with a Privacy Compliance Plan as the Fulcrum for Data Privacy and Continuous Compliance. Privacy makes data governance ethical and tangible, and compliance leaders understand that.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

Armstrong Archives

APRIL 1, 2022

Not only is there the cost of printing documents, but there are also expenses associated with storage and security, not to mention the labor hours it takes to file documents away or search for them when they’re needed. Deliver Better Customer Experiences. Easier Compliance with Federal and State Laws. Consistency.

Customer Experience 52

Customer Experience Paper Records Management Archiving 52

Info Source

JULY 6, 2023

They acquire, classify, and convert unstructured and semi-structured information into enhanced usable data for use in business transactions, analytics, records management, discovery, and compliance applications. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations?

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. revenue growth, compliance and connected customer experiences).

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

Reltio

MAY 20, 2022

Some of the world's top enterprises now run on Reltio, including 14 of the Fortune 100, and 9 of the top 10 pharmaceutical companies and several globally recognized customers, including AstraZeneca, Takeda, Empire Life Insurance, and Fulton Bank, switched from legacy to modern MDM solutions. Legacy MDM - There’s a Better Answer.

MDM 75

MDM Customer Experience Cloud Insurance 75

OpenText Information Management

JANUARY 12, 2021

Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 89

Financial Services Cloud Customer Experience Paper 89

Thales Cloud Protection & Licensing

JUNE 21, 2018

For years now many organisations have approached data security with a sense of reluctance. This approach has, undoubtedly, helped to create a mood whereby organisations realise they can’t ignore data security matters, but continue to invest somewhat reluctantly. But imagine if we lived in a world where security was cool.

Security 54

Security Personal data Retail Marketing 54

Rocket Software

MARCH 11, 2022

For businesses that rely on mainframes, secure access to the data stored there is simply a business requirement. Terminal emulation and host access to these critical resources is key to enabling a range of business processes from serving customers more efficiently to ensuring regulatory compliance.

Retail 52

Retail Manufacturing Compliance Access 52

IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 97

Insurance Digital transformation Customer Experience Cloud 97

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Rocket Software

NOVEMBER 16, 2021

Especially during a time when the IT industry is experiencing a talent shortage , modernizing these workflows can mean the difference between securing new hires and losing them to other IT sectors. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

AIIM

MARCH 12, 2018

Information Privacy and Security: GDPR is Just the Tip of the Iceberg. Getting Ahead of the Disruption Curve is Critical for Insurance Companies. Information Security and Compliance Through the Prism of Two Industries. Content Security -- Why User Behavior Matters. 3 Keys to Your GDPR Compliance Strategy.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

Info Source

OCTOBER 4, 2018

By combining the use of web-based forms capture with the network independent image capture capabilities of the NX Scanner, Square 9 and Fujitsu have created a unified information capture platform that can be easily customized to fit virtually any customer experience.

Information capture 40

Information capture Customer Experience Cloud Compliance 40

Collibra

SEPTEMBER 9, 2022

Incomplete or inaccurate data, security problems, hidden data – the list is endless. Data quality significantly influences the organizational efforts in governance and compliance, leading to additional rework and delay. Duplication of contact details, for example, affects customer experience significantly.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Thales Cloud Protection & Licensing

APRIL 3, 2024

This has led to a huge change in the way customers interact with financial organisations, with the majority of Americans now buying insurance online, and over 65% of Europeans now regularly using online banking. This article is going to take a closer look at some of the biggest challenges and propose a few solutions.

Customer Experience 62

Customer Experience Compliance Encryption Digital transformation 62

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

Artificial Intelligence 119

Artificial Intelligence Marketing Sales Communications 119

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

eSecurity Planet

MAY 4, 2023

The goal of ITAM is to ensure that an organization’s IT assets are being used effectively, efficiently and securely while minimizing costs and reducing the risk of data breaches and other security incidents. See the Top IT Asset Management (ITAM) Tools for Security Why is ITAM Important?

IT 104

IT Compliance Cloud Cybersecurity 104

Reltio

MAY 14, 2024

Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

DLA Piper Privacy Matters

SEPTEMBER 14, 2021

These sectors include: insurance (both general and health insurance); groceries; loyalty schemes; non-bank lenders; superannuation; transport; government; health; education; and. assess and implement required to changes to existing business processes and policy frameworks related to customer data. agriculture.

Agriculture 100

Agriculture Insurance Customer Experience Privacy 100

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. CURRENT VERTICAL MARKET BREAKDOWN The Finance segment (Banking and Financial Services combined with Insurance) represents the largest industry sector.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

IBM Big Data Hub

MARCH 28, 2024

As cloud computing continues to transform the enterprise workplace, private cloud infrastructure is evolving in lockstep, helping organizations in industries like healthcare, government and finance customize control over their data to meet compliance, privacy, security and other business needs. billion by 2033, up from USD 92.64

Cloud 98

Cloud Energy and Utilities Compliance Privacy 98

ARMA International

SEPTEMBER 27, 2021

“Commissioned by organizers to predict worst-case scenarios for the Munich games, [Georg] Sieber came up with a range of possibilities, from explosions to plane crashes, for which security teams should be prepared. Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

Thales Cloud Protection & Licensing

MAY 26, 2023

CIAM in insurance: A unified, secure user experience with a single login madhav Fri, 05/26/2023 - 07:33 In recent years, the insurance industry has transformed from a singularly focused entity to a multi-brand or multi-service type of business. Adding value to the user experience (a top priority for 59% of insurers) 2.

Insurance 71

Insurance Digital transformation Security Authentication 71