Collibra

APRIL 9, 2021

Recapping a discussion moderated by Stijn Christiaens and featuring insurance data experts from Deloitte UK . Insurance is a data-intensive business. Insurance companies need data to better assess risks and price policies competitively, but also profitably. Mobilizing data governance programs.

Insurance 59

Insurance Cloud Data science Analytics 59

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. One example of this is in insurance.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 110

Customer Experience Cloud Data migration Digital transformation 110

Info Source

JULY 6, 2023

THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations? For example, if your experience as an end customer in an interaction with your bank, insurance carrier, car dealer etc. as quickly as possible.

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

CGI

MAY 27, 2016

Time and tide waits for no man – IoT in Insurance. This old saying could also be applied for what is happening in the insurance market with IoT and that given the drive behind IoT in both the consumer and business markets. For example, car insurance could be varied between theft and fully comprehensive when the Car is not being used.

Insurance 40

Insurance IoT Marketing Manufacturing 40

IBM Big Data Hub

OCTOBER 30, 2023

AWS’s scalable infrastructure allows for rapid, large-scale implementation, ensuring agility and data security. Overall, this partnership enables the retailer to make data-driven decisions, improve supply chain efficiency and ultimately boost customer satisfaction, all in a secure and scalable cloud environment.

Analytics 82

Analytics Retail Cloud Insurance 82

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Hence the concept of electronic identification and trust services ( eIDAS ) as defined in EU regulation 910/2014 is centered around trust and security and certificate-based signing. Go for a holistic four-dimensional requirements analysis.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

Armstrong Archives

APRIL 1, 2022

Not only is there the cost of printing documents, but there are also expenses associated with storage and security, not to mention the labor hours it takes to file documents away or search for them when they’re needed. Deliver Better Customer Experiences. Supports Digitalization Efforts. Consistency.

Customer Experience 52

Customer Experience Paper Records Management Archiving 52

IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 103

Insurance Digital transformation Customer Experience Cloud 103

OpenText Information Management

JANUARY 12, 2021

Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 90

Financial Services Cloud Customer Experience Paper 90

Reltio

MAY 20, 2022

Some of the world's top enterprises now run on Reltio, including 14 of the Fortune 100, and 9 of the top 10 pharmaceutical companies and several globally recognized customers, including AstraZeneca, Takeda, Empire Life Insurance, and Fulton Bank, switched from legacy to modern MDM solutions. Legacy MDM - There’s a Better Answer.

MDM 75

MDM Customer Experience Cloud Insurance 75

Information Management Resources

APRIL 24, 2018

A look at how leading property carriers are leveraging connected devices to improve the customer experience.

Insurance 29

Insurance Customer Experience Big data Analytics 29

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. revenue growth, compliance and connected customer experiences).

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

Thales Cloud Protection & Licensing

JUNE 21, 2018

For years now many organisations have approached data security with a sense of reluctance. This approach has, undoubtedly, helped to create a mood whereby organisations realise they can’t ignore data security matters, but continue to invest somewhat reluctantly. But imagine if we lived in a world where security was cool.

Security 54

Security Personal data Retail Marketing 54

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 85

Artificial Intelligence Retail Unstructured data Insurance 85

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

Rocket Software

NOVEMBER 16, 2021

Especially during a time when the IT industry is experiencing a talent shortage , modernizing these workflows can mean the difference between securing new hires and losing them to other IT sectors. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

Collibra

AUGUST 26, 2021

Data anomaly detection facilitates solving a broad spectrum of real-world problems: Early detection of financial frauds : Financial transactions with customers or partner businesses need to be processed securely. Detecting anomalies in transaction patterns can uncover security vulnerabilities and prevent potential frauds.

Customer Experience 59

Customer Experience Analytics Cloud Insurance 59

Collibra

SEPTEMBER 9, 2022

Incomplete or inaccurate data, security problems, hidden data – the list is endless. Duplication of contact details, for example, affects customer experience significantly. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever.

Analytics 110

Analytics Customer Experience Marketing Unstructured data 110

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. In e-commerce, this capability can significantly reduce cart abandonment by helping customers make informed decisions quickly.

Analytics 101

Analytics Artificial Intelligence Marketing Education 101

Rocket Software

MARCH 11, 2022

For businesses that rely on mainframes, secure access to the data stored there is simply a business requirement. Terminal emulation and host access to these critical resources is key to enabling a range of business processes from serving customers more efficiently to ensuring regulatory compliance. Unify and simplify IT environments.

Retail 52

Retail Manufacturing Compliance Access 52

Collibra

AUGUST 26, 2021

Data anomaly detection facilitates solving a broad spectrum of real-world problems: Early detection of financial frauds : Financial transactions with customers or partner businesses need to be processed securely. Detecting anomalies in transaction patterns can uncover security vulnerabilities and prevent potential frauds.

Customer Experience 52

Customer Experience Analytics Cloud Insurance 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

DXC Technology

DECEMBER 5, 2019

Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences. As organizations focus on data-driven business models to remain competitive, they will increasingly seek to collaborate with partners and exchange data.

Customer Experience 41

Customer Experience Digital transformation IT Manufacturing 41

Information Management Resources

JUNE 22, 2018

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.

Insurance 29

Insurance IT Security Customer Experience 29

Thales Cloud Protection & Licensing

APRIL 3, 2024

This has led to a huge change in the way customers interact with financial organisations, with the majority of Americans now buying insurance online, and over 65% of Europeans now regularly using online banking. This article is going to take a closer look at some of the biggest challenges and propose a few solutions.

Customer Experience 62

Customer Experience Compliance Encryption Digital transformation 62

AIIM

MARCH 12, 2018

Information Privacy and Security: GDPR is Just the Tip of the Iceberg. Getting Ahead of the Disruption Curve is Critical for Insurance Companies. Information Security and Compliance Through the Prism of Two Industries. Content Security -- Why User Behavior Matters. 2017: A Digitally “Transformative” Year.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Info Source

OCTOBER 4, 2018

By combining the use of web-based forms capture with the network independent image capture capabilities of the NX Scanner, Square 9 and Fujitsu have created a unified information capture platform that can be easily customized to fit virtually any customer experience.

Information capture 40

Information capture Customer Experience Cloud Compliance 40

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

Artificial Intelligence 121

Artificial Intelligence Marketing Sales Communications 121

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

Information Governance Perspectives

MAY 10, 2020

The usual checkbox compliance, ad-hoc governance, and reactive information security policies will fail, if they haven’t already, and create too much organizational risk. To provide these things, you must build a strong information governance framework and privacy compliance plan to succeed.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

OpenText Information Management

NOVEMBER 22, 2023

The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest rates, inflation, global conflicts, catastrophic weather events, the rise in artificial intelligence such as ChatGPT, to name only a few.

Financial Services 59

Financial Services Artificial Intelligence Customer Experience Content services 59

OpenText Information Management

DECEMBER 6, 2018

It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be great if they reflected my interests and lifestyle, but too often they don’t – which makes you wonder if the companies understand their customer at all.

Financial Services 53

Financial Services Security Customer Experience Digital transformation 53

Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 52

Information capture Marketing Digital transformation Cloud 52