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GUEST ESSAY: Marshaling automated cybersecurity tools to defend automated attacks

The Last Watchdog

Cybersecurity tools evolve towards leveraging machine learning (ML) and artificial intelligence (AI) at ever deeper levels, and that’s of course a good thing. Sophisticated tools were employed to auto generate content that compelled users to respond. Automated tools do not replace IT and security professionals, they arm them.

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AI transforms the IT support experience

IBM Big Data Hub

Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with client self-service.

IT 69
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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

In the realm of chronic disease management, AI was shown making strides by offering personalized care plans based on the analysis of vast amounts of patient data. Leveraging capabilities in AI, healthcare payers and providers are now able to offer personalized customer support, empowering agents with AI-enabled tools, resources, and data.

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Impact of agent experience management on customer success and service

OpenText Information Management

It involves constant communication and support to ensure the success of the customer. Agent experience management involves creating a positive and supportive work environment for agents, addressing their needs, and providing the necessary tools and resources for them to excel in their roles.

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How to Use MITRE ATT&CK to Understand Attacker Behavior

eSecurity Planet

MITRE ATT&CK (“miter attack”) is an up-to-date and widely-used knowledge base that focuses on how attackers think and operate. It’s based on practical use cases, so companies can better evaluate security issues and get examples of common tactics and techniques used by threat actors.

Analytics 113
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UiPath takes the wraps of new LLMs in AI Summit 

Info Source

The new LLMs, DocPATH and CommPATH, give businesses LLMs that are extensively trained for their specific tasks, document processing and communications. CommPATH is a generative LLM built and trained for communications data.

Mining 40
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Seven customer service types that organizations should provide

IBM Big Data Hub

This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. It has increasingly become an omnichannel discipline where every customer prefers to communicate on varying channels. Unlike other communication channels, social media posts are broadcast to the public.