IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. With the right generative AI strategy, marketers can mitigate these concerns. The journey starts with sound data.

Marketing 113

Marketing B2B Customer Experience Communications 113

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

How to Secure Access for your Seasonal Workers. As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. The Bureau of Labor Statistics reports a 7% job rise in the retail industry. Access management risks of seasonal workers.

Access 71

Access Retail Security Authentication 71

IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 60

Retail Blockchain Customer Experience Sales 60

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

Thales Cloud Protection & Licensing

MARCH 14, 2023

Driven by Consumers International and accredited by the United Nations, World Consumer Rights Day is an opportunity to raise awareness for the respect and protection of all consumers, and to protest social injustices and market abuses. It’s not only consumers and retailers taking notice of this trend, of course.

Privacy 71

Privacy Retail Customer Experience B2C 71

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 73

Retail Sales Compliance Marketing 73

Reltio

JANUARY 9, 2020

Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. How to Win Customers: Data Unlocks the Door . You're not alone.

Customer Experience 69

Customer Experience MDM Retail B2C 69

IBM Big Data Hub

OCTOBER 30, 2023

The global AI market is projected to grow to USD 190 billion by 2025, increasing at a compound annual growth rate (CAGR) of 36.62% from 2022, according to Markets and Markets. Scaling AI in business presents unique challenges: Data accessibility : Fragmented and siloed data stifle advancement.

Analytics 78

Analytics Retail Cloud Insurance 78

erwin

JUNE 14, 2019

Netflix’s origins were similar – annihilating its former rival Blockbuster and the entire DVD rental market to become a dominant streaming platform and media publisher. Netflix decimated the DVD rental market while Amazon continues to play a role in “high-street” shopping’s decline. Digital Transformation in Retail.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. What data is the customer willing to share? Wed, 09/04/2019 - 00:02.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

Reltio

MAY 21, 2019

Product Marketing Manager, Reltio. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience. “I think we don’t really have a good hold on customer data. Oh, you want us to leverage customer experience for loyalty?”

Customer Experience 89

Customer Experience Retail B2C Marketing 89

CGI

FEBRUARY 27, 2020

Cost is very important to them, but they also realize the importance of value, as corporate banking is very much a “you get what you pay for” type of market. In the days of legacy systems, this would have cost millions and taken years to bring to market. It is interesting to see how well aligned they are to corporate client demands.

Retail 90

Retail Marketing Blockchain Customer Experience 90

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

A recent BusinessWeek article “ CVS Brings One-stop Shopping to Health Care ” highlighted the potential benefits of a vertical consolidation of the healthcare ecosystem players: The [CVS – Aetna] deal would create a behemoth that would try to shift some of Aetna customers’ care away from doctors and hospitals and into thousands of CVS stores.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

IBM Big Data Hub

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. Consumers have access to more information than ever to compare products and brands. Why is a strong product development strategy important?

Marketing 75

Marketing Manufacturing Sales Customer Experience 75

IBM Big Data Hub

FEBRUARY 23, 2024

In conversational AI, this translates to organizations’ ability to make data-driven decisions aligning with customer expectations and the state of the market. The value of conversational AI According to Allied market research (link resides outside IBM.com), the conversational AI market is projected to reach USD 32.6

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

erwin

OCTOBER 16, 2020

Reimagining business, like moving fitness centers outdoors, or developing new products and services, such as restaurants packaging fruits and vegetables to sell as food bundles, or market expansion, like traditional grocers that are becoming online shopping hubs. How is this data relevant and accessible to the business? .

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

erwin

JUNE 11, 2020

Data intelligence has provided useful and insightful information to numerous markets and industries. The retail industry has also employed data intelligence in developing tools to better forecast and plan according to supply and demand trends and consumer Key Performance Indicators (KPI). Apply real-time data in marketing strategies.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

erwin

FEBRUARY 14, 2019

All is going fine until a new kid on the block, born in the age of IT and the internet, quickly starts to create buzz and redefine what customers expect from the industry. ROI doesn’t meet expectations, the customer experience isn’t quite right , and data gets exposed or mishandled.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

Reltio

OCTOBER 22, 2020

Segment is a Customer Data Platform (CDP) player that focuses exclusively on person data. Its target audience are marketing developers who value Segment’s list of pre-integrated systems. shows how in demand data management technology is as a foundation for connected customer experiences. The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

CGI

OCTOBER 14, 2019

For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. We are now on the cusp of a major revolution—something that will be as big for banks as the internet was for retail businesses. What’s driving this momentous change?

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

Reltio

FEBRUARY 20, 2020

Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise. These services follow three main buying patterns to support a new customer experience: product curation, replenishment or access. Lastly, let’s look at the access subscription option.

Retail 52

Retail Customer Experience Sales Manufacturing 52

Thales Cloud Protection & Licensing

JULY 16, 2019

This week marks the return of Amazon Prime Day – Amazon’s seasonal retail event which has fast become a masterclass in driving demand and growth through great customer experience. In fact, last year’s event was touted as ‘the biggest shopping event in history’ , with over 100 million products sold.

Digital transformation 73

Digital transformation Customer Experience Encryption Authentication 73

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

A recent BusinessWeek article “ CVS Brings One-stop Shopping to Health Care ” highlighted the potential benefits of a vertical consolidation of the healthcare ecosystem players: The [CVS – Aetna] deal would create a behemoth that would try to shift some of Aetna customers’ care away from doctors and hospitals and into thousands of CVS stores.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

Reltio

MARCH 15, 2019

Product Marketing Manager, Reltio. You have access to real-time data about your customers, partners, suppliers, employees, business processes, and transactions, and that data holds a great deal of value within. Whether it is retail, CPG, or auto industry, unlocking the value of customer data is always challenging.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

JUNE 12, 2020

1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA. He has worked with general insurers, Lloyd’s market firms, brokers and reinsurers in the UK and abroad. Company: DataZed. Years in Position: Over 10 years.

Insurance 52

Insurance Customer Experience B2B MDM 52

Thales Cloud Protection & Licensing

JUNE 23, 2021

Author Karine Ganem, Director of Global Field Marketing. This transformation from ownership to usership started in software but can be applied to almost every industry, from entertainment and retail to agriculture, energy, construction, trade, and transport. solution, access, value, and education. INSIGHTS from SENTINEL.

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

eDiscovery Daily

SEPTEMBER 9, 2022

As an experienced business consultant, Arnold Rogers has advised businesses across many industries in areas of lead generation, customer experience, service development, and small business cash flow and financial management. You should be able to access data on your phone, tablet, or computer, whether in the office, home, or field.

Cloud 41

Cloud Customer Experience Retail Access 41

Reltio

JUNE 22, 2020

3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” They believe in using customer data strategically. Customer Data Silos Lead to Disconnected Customer Experiences.

Retail 78

Retail MDM Customer Experience Analytics 78

Reltio

APRIL 25, 2019

Product Marketing Manager, Reltio. Are your customers demanding and want only the best? Customers are always demanding and we must deliver to top those expectations. Besides the usual suspects of value for money and best deals, it’s the unique experience that drives today’s customers. Ankur Gupta, Sr.

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

CGI

OCTOBER 15, 2018

Several elements are contributing to the decline in revenues and profits of traditional utilities: stagnant demand due to the success of energy efficiency initiatives and rapidly rising volumes of renewable energies, as well as increasing costs and intensifying competition from new market players.

Energy and Utilities 40

Energy and Utilities Marketing Customer Experience Retail 40

CGI

AUGUST 21, 2018

The market has long anticipated the need for significant investments to transform the energy system. Mobile technologies have been a key area of innovation over the past years, used to improve the customer experience and reduce the cost of operations. Omni and digital-only channels drive the next-generation customer experience.

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

Reltio

MAY 14, 2024

Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

CGI

DECEMBER 20, 2018

From channel to customer: How an omni-channel experience is the key to the retail industry’s success. Is the hype around the retail store being dead simply that, hype? Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalised customer experiences.

Retail 81

Retail Customer Experience Consumer Services Personal data 81

CGI

NOVEMBER 11, 2016

Consumer-intensive industries such as communications, banking and retail are reinforcing the numerous advantages of technology adoption. Due to a high level of competition, they’ve placed customers at the center of their organizations’ strategies. These industries are setting the pace for digital transformation.

Energy and Utilities 40

Energy and Utilities Digital transformation Marketing Blockchain 40