Thales Cloud Protection & Licensing

MARCH 22, 2023

5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success. Finally, as these customers become savvier, their data privacy and control expectations are growing.

Customer Experience 71

Customer Experience Security Authentication Privacy 71

IBM Big Data Hub

AUGUST 2, 2023

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. That raises the question, how can business owners keep all customers satisfied with their customer experience?

Customer Experience 57

Customer Experience Artificial Intelligence Retail Marketing 57

OpenText Information Management

MAY 3, 2024

We’re well into 2024 now and the channel marketing landscape continues to change, thanks to a blend of innovation and connectivity. In this blog, we aim to provide a comprehensive overview of the key trends that are set to redefine channel marketing in the second half of the year.

Marketing 62

Marketing B2B Communications Customer Experience 62

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. With the right generative AI strategy, marketers can mitigate these concerns. The journey starts with sound data.

Marketing 125

Marketing B2B Customer Experience Communications 125

Rocket Software

JULY 27, 2020

Groceries, clothes, pre-made meals or household supplies—everything you could imagine is accessible now through the click of a button on your computer or phone. This is extremely beneficial to the customer, who can now access anything they need, regardless of location.

Customer Experience 73

Customer Experience Retail Sales Access 73

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. On the contrary, the marketplace should serve as a springboard for developing new opportunities to bolster customer experience. To get around this, many brands equip their sales staff with tablets to access all online offers, including marketplace products.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

IBM Big Data Hub

OCTOBER 13, 2023

Keeping up with the volatility of the market is no easy task. These shifting dynamics bring about unexpected disruptions—like changes in levels of demand—impacting your ability to effectively manage your inventory, satisfy your customer needs, and ultimately your bottom line.

Marketing 78

Marketing Digital transformation Customer Experience Access 78

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

How to Secure Access for your Seasonal Workers. These temporary employees will require immediate access to mobile catalogues, ordering systems, loyalty programs, and even point-of-sales (POS) systems. Access management risks of seasonal workers. The importance of effective access management. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

OpenText Information Management

FEBRUARY 8, 2024

Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience where all PDFs and documents are crafted with accessibility in mind or appropriate tags are added for those who require such features.

Access 62

Access Customer Experience IT Communications 62

Krebs on Security

MARCH 20, 2023

A new breach involving data from nine million AT&T customers is a fresh reminder that your mobile provider likely collects and shares a great deal of information about where you go and what you do with your mobile device — unless and until you affirmatively opt out of this data collection. This should bother you.”

Customer Experience 286

Customer Experience Privacy Data collection Marketing 286

IBM Big Data Hub

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot.

Customer Experience 87

Customer Experience Analytics Marketing Sales 87

OpenText Information Management

NOVEMBER 29, 2023

How individuals engage with businesses, their evolving expectations, their demand for quicker responses, and recent global events, such as the COVID-19 pandemic, have compelled organizations to re-evaluate how they serve their customers.

Access 57

Access Financial Services Customer Experience Communications 57

Info Source

FEBRUARY 20, 2023

CAPTURE & IDP MARKET FRAMEWORK Infosource has covered the Capture market for over two decades. We consider these Intelligent Capture solutions the start, and an integral part, of the Intelligent Document Processing (IDP) market. Infosource has included these solutions in their Capture market assessment going back to 2018.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

OpenText Information Management

OCTOBER 5, 2023

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is Enterprise Document Accessibility. Ensuring that these documents are accessible to … The post How is AI transforming Enterprise Document Accessibility?

Access 57

Access Artificial Intelligence Compliance Customer Experience 57

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Google Chrome, which holds the largest market share, will follow other major browsers and finally cancel third-party cookies at the beginning of 2022. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

APRIL 8, 2024

The function is engaged throughout the customer journey from initial access to post-implementation. It involves constant communication and support to ensure the success of the customer. They play a vital role in retaining and expanding customer relationships.

Customer Experience 57

Customer Experience Communications Education Access 57

OpenText Information Management

NOVEMBER 16, 2021

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and interests. appeared first on OpenText Blogs.

Cloud 57

Cloud Customer Experience Sales Communications 57

IBM Big Data Hub

JANUARY 16, 2024

While high interest rates and inflation concerns are carrying over into the new year, financial services trends signal to prepare for major changes in real-time by staying up-to-date on all financial services-related matters, including in banking and capital markets sectors.

Financial Services 53

Financial Services Customer Experience Cloud Digital transformation 53

Thales Cloud Protection & Licensing

MARCH 14, 2023

Driven by Consumers International and accredited by the United Nations, World Consumer Rights Day is an opportunity to raise awareness for the respect and protection of all consumers, and to protest social injustices and market abuses. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. For example, applied ML will help organizations that depend on the supply chain engage in better decision making, in real time.

Digital transformation 81

Digital transformation Customer Experience Artificial Intelligence IoT 81

Reltio

JANUARY 9, 2020

Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. How to Win Customers: Data Unlocks the Door . You're not alone.

Customer Experience 69

Customer Experience MDM Retail B2C 69

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

IBM Big Data Hub

MAY 8, 2024

For true transformation to begin, we believe it is key to understand the unique challenges organizations are facing—whether it is keeping data secured, addressing data sovereignty requirements or speeding time to market to satisfy consumers. The security of our client’s data is at the heart of everything we do.

Cloud 71

Cloud Customer Experience Artificial Intelligence Compliance 71

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. So, how can you ensure your API security is effective and enable your digital transformation?

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

AIIM

APRIL 1, 2019

This is part 1 of a four-part series based on our new State of the Industry – Content Services market research study. At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences.

Digital transformation 164

Digital transformation Content services Customer Experience Records Management 164

IBM Big Data Hub

APRIL 10, 2024

Where and how these applications are deployed will impact time to market and value realization. Access to new software innovation: Software has become the lifeline of all domains. How quickly can features be introduced into the market (from concept to production) and beat the competition?

Cloud 102

Cloud Marketing Customer Experience Risk 102

IBM Big Data Hub

SEPTEMBER 7, 2023

This research can enable more liquid markets and lower energy prices for customers. AI: The road ahead for energy and utilities AI can also benefit customer care, freeing up resources for innovation in other aspects of their business. On average, 3.3 The latter can also help drive efficiency by lowering end-user energy use.

Energy and Utilities 106

Energy and Utilities Analytics Artificial Intelligence Customer Experience 106

AIIM

MARCH 14, 2019

Has been published in two books - Greg is the author of microMARKETING: Get Big Results by Thinking and Acting Small , and a contributing author to Reinventing Interactive and Direct Marketing. Click here to access our full library of episodes. Want more episodes like this?

Customer Experience 82

Customer Experience Education Libraries Marketing 82

Info Source

FEBRUARY 11, 2020

Organizations are increasingly turning to Kofax and our market leading Intelligent Automation solutions to digitally transform their accounts payable finance operation,” says Reynolds C. Hosted on Microsoft Azure, which reduces the need for onsite IT infrastructure, customers launch and scale quickly.

Cloud 52

Cloud Marketing Digital transformation Analytics 52

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. Customer centricity became a key focus area to respond to market demands.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

IBM Big Data Hub

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. Consumers have access to more information than ever to compare products and brands. Why is a strong product development strategy important?

Marketing 87

Marketing Manufacturing Sales Customer Experience 87

IBM Big Data Hub

OCTOBER 30, 2023

The global AI market is projected to grow to USD 190 billion by 2025, increasing at a compound annual growth rate (CAGR) of 36.62% from 2022, according to Markets and Markets. Scaling AI in business presents unique challenges: Data accessibility : Fragmented and siloed data stifle advancement.

Analytics 88

Analytics Retail Cloud Insurance 88

Info Source

APRIL 4, 2023

This investment from First Ascent Ventures and EDC will enable Shinydocs to boost its sales and marketing resources to access a wider customer base and challenge the industry’s assumptions about information management. Our customers are seeing exponential growth in the volume of unstructured data held across the organization.

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. Good customer service can increase brand loyalty and bad customer service can hurt customer retention. Providing great customer experience is the best way to maintain an organization’s competitive advantage.

Artificial Intelligence 79

Artificial Intelligence Customer Experience Communications Libraries 79

AIIM

MAY 20, 2021

Identify the key knowledge you must possess in order to be competitive in the market, but don’t yet have it in your coffers. Group your data according to various categories for easy access when needed. The third and final way to label your knowledge assets is through their security-related access levels. Cover all the bases.

Sales 137

Sales Data breaches Marketing Access 137

IBM Big Data Hub

JANUARY 18, 2024

AI analyzes customer interactions to provide recommendations and suggest next steps. Higher customer satisfaction can increase your customer value. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer.

Sales 100

Sales Artificial Intelligence Communications Marketing 100

IBM Big Data Hub

FEBRUARY 13, 2024

Streamline workflows with personalized content creation, tailored product descriptions and market-ready copy. Design content, ad campaigns and innovative products that build better customer experiences. User-friendly interfaces and integration tools make them accessible even for non-technical folks.

Artificial Intelligence 128

Artificial Intelligence Marketing Sales Communications 128