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How process mining improves IT service management to save your business time and money

IBM Big Data Hub

For example, if a user’s email is down, they submit a ticket to IT. Auto-discovery tools like process mining — a tool gaining popularity with organizations — does just that. Continuous process optimization and technological breakthroughs in process mining are now competitive differentiators.

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ABBYY Releases Research: State of Process Mining and Robotic Process Automation

Info Source

Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Process mining . Financial planning & decision-making. Improving customer experience.

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Power & Light: Russell Lee’s Coal Survey Exhibit

Unwritten Record

Many miners in the area come from farm families and are saving money to go back to their farms but will stay in the mines as long as there is “good money” Kingston Pocahontas Coal Company, Exeter Mine, Big Sandy Housing Camp, Welch, McDowell County, West Virginia, April 10, 1946. June 13, 1946.

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Envisioning new and hidden realities with data and augmented reality—a digital “twin city” example

CGI

Envisioning new and hidden realities with data and augmented reality—a digital “twin city” example. For example, a supermarket that makes home grocery deliveries has empty vehicles returning from those deliveries. Take a modern film, for example. Wed, 01/10/2018 - 15:25. Using data to create new value chains.

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2023 Archive-It Partner Meeting Recap

Archive-It

by Tanya Ulmer, Web Archivist for Archive-It The annual Archive-It Partner Meeting took place on July 26th in Washington, D.C. Karl Blumenthal demonstrates Voyant for text mining analysis on ARCH datasets. He concluded with a mini-tutorial using Voyant for text mining that attendees could follow along with on their laptops.

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Call Center Modernization with AI

IBM Big Data Hub

Conversational AI solutions for customer service have come a long way, helping organizations meet customer expectations while reducing containment rates, complexity, and costs. Think of the example above—long wait times and unanswered questions can only lead to frustrated customers and agents and slower businesses. Intent detection.

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Catches of the Month: Phishing Scams for September 2023

IT Governance

Corbridge reported the vulnerability to Microsoft, which “validated that the vulnerability is legitimate, but said that it ‘did not meet the bar for immediate servicing’”. It appears, however, in the target inbox as a file, not a link.” You can help educate your staff with IT Governance’s Phishing Staff Awareness Training Programme.

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