IBM Big Data Hub

SEPTEMBER 18, 2023

At the same time, we are increasingly seeing regulators more closely monitor the industry’s relationship with non-traditional players (such as fintechs and neobanks), aimed at mitigating the introduction of potential risks into the financial services ecosystem.

Customer Experience 69

Customer Experience Financial Services Cloud Compliance 69

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. Building an online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Tue, 01/28/2020 - 05:20. Protecting the brand’s image.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

The Last Watchdog

APRIL 1, 2024

Forrester’s report lays out a roadmap for CIOs, CISOs and privacy directors to drive this transformation – by weaving informed privacy and security practices into every facet of their business; this runs the gamut from physical and information assets to customer experiences and investment strategies.

Cybersecurity 235

Cybersecurity Privacy B2B Risk 235

The Last Watchdog

JANUARY 13, 2022

Commodity Futures Trading Commission (CFTC) fine against JPMorgan sent shockwaves through financial and other regulated customer-facing industries. Related: Why third-party risks are on the rise. The first is, how do they monitor these conversations to ensure optimal customer experience?

Compliance 254

Compliance Customer Experience Communications Archiving 254

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

MAY 19, 2023

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance risks. In a recent webinar with … The post The total experience imperative for Utilities appeared first on OpenText Blogs.

Customer Experience 52

Customer Experience Risk Compliance Content services 52

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

Thales Cloud Protection & Licensing

MAY 7, 2024

Risk of Human Error: The manual approach increases the likelihood of errors, potentially leading to data breaches or non-compliance issues. Reputational Risks: Inefficiencies and errors can damage a company's reputation, eroding customer trust.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

Thales Cloud Protection & Licensing

MAY 29, 2024

One significant change is how we approach identity verification, using AI to enhance security, streamline processes, and improve customer experience. A Technological Revolution As the digital landscape evolves, artificial intelligence (AI) is sparking a technological revolution with far-reaching effects across various industries.

B2B 62

B2B Insurance B2C Customer Experience 62

IBM Big Data Hub

MAY 17, 2024

But as businesses around the globe rapidly adopt the technology to augment processes from merchandising to order management, there is some risk. A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience.

B2C 64

B2C B2B Customer Experience e-Delivery 64

OpenText Information Management

APRIL 17, 2024

In the context of business, digital enterprises that can’t keep up with the speed of change will struggle to be relevant and even risk extinction. Insight that, as McKinsey frames it, “ is embedded within the organization and its operating model, thus to provide superior customer experience and realize tangible business impact.”

Unstructured data 62

Unstructured data Customer Experience Digital transformation Mining 62

IBM Big Data Hub

APRIL 18, 2023

Improved customer experience: The convergence of wire transfers and real-time payments to ISO 20022 improves the customer experience by providing faster, more convenient and more secure payment options. These can help to increase customer satisfaction and loyalty.

Analytics 110

Analytics Customer Experience Compliance Risk 110

OpenText Information Management

JUNE 5, 2024

From predictive analytics that help in fraud detection to intelligent automation that streamline routine tasks, AI is playing a critical role in reducing operational costs and improving customer experiences. Enhanced security and fraud prevention As digital payments become more prevalent, so do concerns about security and fraud.

Artificial Intelligence 57

Artificial Intelligence Customer Experience Financial Services Compliance 57

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

They might at first glance, but retailers are now exposing themselves to a whole host of security risks as these connected shopping technologies evolve. As we head into 2019, one thing is clear: more convenience is directly proportional to industry-wide risk. As we know, the answer is tough.

Retail 100

Retail Customer Experience Security Data breaches 100

Rippleshot

APRIL 5, 2019

Waiting for network alerts can be costly in terms of fraud loss and customer experience. That was one perspective Rippleshot’s Customer Success Manager Jesse Sherwood shared in a webinar she recently participated in hosted by CUNA Mutual Group titled “Managing Risk Through Big Data, Analytics & Machine Learning.”

Big data 45

Big data Analytics Risk Customer Experience 45

Reltio

NOVEMBER 3, 2020

In the era of digital transformation, there are two frontiers in using modern master data management (MDM) to achieve business outcomes: Automating existing business processes to achieve better operational effectiveness, cutting costs, reducing risk, and pursuing incremental growth opportunities.

Customer Experience 52

Customer Experience Digital transformation MDM Big data 52

AIIM

APRIL 15, 2019

The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. 43% of organizations say that cautions and concerns about information risk are often superseded by arguments about information value and use.

Content services 80

Content services Information governance Records Management Government 80

AIIM

FEBRUARY 18, 2021

Enrich Customer Experiences : This can range from providing more personalized experiences, to providing streamlined and faster ones, to enabling customers to access and receive your goods and services through a self service portal or website. We’ve identified a few in this post.

Records Management 256

Records Management e-Discovery Compliance Digital transformation 256

IBM Big Data Hub

DECEMBER 8, 2023

A great customer experience is critical to keep shoppers happy no matter when or how they shop. Plus, you run the risk of accumulating technical debt. This resulted in a slew of declined transactions, frustrating millions of shoppers in the Americas and beyond.

IT 115

IT Customer Experience Artificial Intelligence Cloud 115

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Trend: Cybersecurity By virtue of moving many services online, organizations are at greater risk of digital attacks.

Digital transformation 69

Digital transformation Customer Experience Artificial Intelligence IoT 69

IBM Big Data Hub

APRIL 28, 2020

In the wake of COVID-19, our banking clients are likewise looking to data science and AI to address four specific challenges: providing an extreme customer experience, mitigating operational risks, reducing operating expenses, and maximizing resource efficiencies.

Data science 78

Data science Customer Experience Retail Cloud 78

The Last Watchdog

MARCH 13, 2023

CISOs should prioritize security initiatives that drive the top line and increase customer stickiness, such as bot management solutions that improve customer experience, then they should inform customers of the steps taken to thwart costly application attacks. Resist the temptation to consolidate your partner ecosystem.

Security 203

Security Insurance Cybersecurity Customer Experience 203

Reltio

JUNE 17, 2024

Those who can swiftly overcome the hurdles of data management can gain a significant competitive edge, enabling them to make informed decisions, innovate faster, and deliver superior customer experiences in an increasingly crowded marketplace.

MDM 52

MDM Sales Analytics Customer Experience 52

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

AIIM

NOVEMBER 23, 2021

As we engaged in a bit of Socratic dialogue, it became clear to us all that the perceived role of information governance had to shift from a singular focus on risk and cost reduction. More personal and accurate customer service. Customer, customer, customer! Create a risk/value framework.

Information governance 115

Information governance Government Customer Experience Archiving 115

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats.

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

IBM Big Data Hub

MAY 6, 2024

But as AI transforms and redefines how businesses operate and how customers interact with them, trust in technology must be built. More than 50% of respondents are concerned about unpredictable risks impacting generative AI initiatives and fear they will create increased potential for business disruption.

Security 66

Security Risk Government Compliance 66

IBM Big Data Hub

JUNE 10, 2024

Embracing a culture of experimentation helps businesses drive innovation while minimizing financial risk. This enables organizations to iterate quickly, test hypotheses and refine AI solutions without the need for significant upfront investment.

Cloud 63

Cloud Data science Customer Experience Access 63

IBM Big Data Hub

MAY 16, 2024

However, IT decision makers remain concerned about the risks associated with their digital infrastructure and the impact they might have on business outcomes, with data breaches and security concerns being the biggest threats. This has led to improved productivity and , which ultimately enhances the customer experience.

Compliance 56

Compliance Security Cloud Digital transformation 56

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. Sounding the content sprawl alarm In my experience, content sprawl is easy to diagnose but hard to cure. For large organizations, this automated approach is essential to cut the risk of content sprawl. The result?

ECM 57

ECM Paper Government Customer Experience 57

IBM Big Data Hub

MAY 8, 2024

We first introduced our industry-specific enterprise cloud in collaboration with key partners–including BNP Paribas and CaixaBank–to help clients as they work to address various risks, navigate regulations, demonstrate their compliance and accelerate cloud adoption. Enable data sovereignty.

Cloud 61

Cloud Customer Experience Compliance Artificial Intelligence 61

Info Source

JULY 6, 2023

The deployment of an IDP solution and its capabilities to seamlessly ingest all omnichannel inputs and automate validation and augmentation of data elements has a key impact on the experience of customers involved in this transaction. The experience during this initial interaction with the new employer, a new supplier etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

To cope with the continuous flow of personnel, businesses need to establish a robust and effective Identity and Access Management policy to reduce potential security risks and enable seamless and instant access to digital systems. Access management risks of seasonal workers.

Access 71

Access Retail Security Authentication 71

Collibra

DECEMBER 5, 2023

In the financial sector, AI is a game-changer, leveraging predictive analytics for market trends, risk assessment and customer service optimization. To mitigate these risks and ensure trusted data, it’s important for organizations to embrace comprehensive AI governance practices. Need trusted data for your AI initiatives?

Government 59

Government Risk Compliance Customer Experience 59

IBM Big Data Hub

JANUARY 19, 2023

They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience. To do this, organizations must lean into data privacy programs that build transparency and risk management into everyday workflows.

Data Privacy 60

Data Privacy Customer Experience Privacy Compliance 60