OpenText Information Management

JUNE 7, 2021

The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. Figure 1: Web application breaches in the Retail industry. There are two ways to protect customers’ PAN, encryption and tokenization.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 89

Artificial Intelligence Retail Unstructured data Insurance 89

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

OpenText Information Management

FEBRUARY 27, 2020

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40 minutes. Yet, only a quarter of respondents felt they could pull front and back end systems together to deliver optimum customer service.

Retail 67

Retail Customer Experience Financial Services Artificial Intelligence 67

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. According to IDC , the spending on AI systems in Asia-Pacific is expected to reach $5.5 billion in 2022.

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. In the back end, these platforms enhance inventory management and track stock to help retailers maintain an optimal inventory balance.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Reltio

MARCH 15, 2019

Whether it is retail, CPG, or auto industry, unlocking the value of customer data is always challenging. Data Geniuses make sure they understand the Customer 360 and make the experience delightful. As you would expect, these exceptional individuals set their sight on long-term goals.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

CGI

JULY 10, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs. What’s next for consumer banking.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs. What’s next for consumer banking.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

Reltio

AUGUST 16, 2018

improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g. While there are many tools being offered to meet GDPR and other regulatory requirements, companies should use a Modern Data Management platform that supports both offensive (e.g.

GDPR 70

GDPR MDM Compliance Personal data 70

Info Source

OCTOBER 8, 2019

Fast, reliable, and hassle-free scanning for a better customer experience. All these features contribute to the scanner’s space-saving design, and allow users to scan, organize and retrieve documents while multi-tasking. The fi-800R has new feeding mechanisms that ensure steady scanning, eliminating the need to rescan documents.

Customer Experience 40

Customer Experience Financial Services Retail IT 40

OpenText Information Management

MARCH 16, 2020

There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing ploy. But I’m going to do it anyway as what we’re experiencing right now is unprecedented, and will have implications long after this outbreak is contained.

Marketing 75

Marketing Financial Services Customer Experience IT 75

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. Business moved faster than our ability to change the technology based on these relational database models. You need flexibility and fluidity because the landscape is constantly shifting around you.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Reltio

DECEMBER 10, 2021

Our largest customer manages about 900 million profiles across their various tenants and deployments, which is one of the largest deployments of MDM in the world. Reltio serves several retail, travel and hospitality, and financial services customers that experience significant seasonal spikes in their usage.

MDM 98

MDM Analytics Digital transformation Cloud 98

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. For example, organisations in the Legal and Retail sector may see impressive ROIs. The vision of Industry 5.0

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Reltio

JULY 6, 2018

A top used car retailer consolidated data from 155+ store systems in less than 15 weeks to drive omnichannel customer experience. Enabling Connected Experiences. A leading pet specialty retailer leveraged data to tackle Amazon Effect and transform into a customer-centric service company.

MDM 60

MDM Insurance Retail Cloud 60

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain.

MDM 40

MDM Sales Digital transformation Cloud 40

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. If you’re like most companies, the quality of your master data has naturally degraded over time, leading to duplication and inconsistencies within and across your applications.

Cloud 89

Cloud Cleanup Risk IT 89

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable.

Privacy 71

Privacy Data Privacy Analytics Risk 71

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. In addition, deeper insights on market and consumer trends can help teams develop new products.

Artificial Intelligence 82

Artificial Intelligence IT Customer Experience Government 82