OpenText Information Management

JULY 27, 2021

Utilities have undertaken a large transformation journey to leverage new technologies (such as AI, IoT, robotics, etc.) But what about customer experience?

Energy and Utilities 57

Energy and Utilities Customer Experience Retail IoT 57

CGI

DECEMBER 7, 2017

The challenge ahead for water retailers. The market is operating well now because customers are switching. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. premanath.puch…. Thu, 12/07/2017 - 15:43.

Retail 40

Retail Energy and Utilities Marketing Digital transformation 40

CGI

OCTOBER 15, 2018

How utilities are getting creative to find new revenue streams. The utilities industry is undergoing a paradigm shift. This year’s findings reveal that 57% of our utility clients view increasing investments in new products and services as key to addressing regulatory reforms. harini.kottees…. Mon, 10/15/2018 - 06:42.

Energy and Utilities 40

Energy and Utilities Marketing Customer Experience Retail 40

CGI

AUGUST 21, 2018

Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. Utilities recognize the need to accelerate the pace of change.

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

CGI

NOVEMBER 11, 2016

Digital-born firms from telecoms are key drivers of the transformation of the energy system. Consumer-intensive industries such as communications, banking and retail are reinforcing the numerous advantages of technology adoption. Utilities are disinvesting in traditional bulk generation, such as E.ON Fri, 11/11/2016 - 02:10.

Energy and Utilities 40

Energy and Utilities Digital transformation Marketing Blockchain 40

OpenText Information Management

APRIL 6, 2018

Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research that has just been completed by Utility Week and OpenText™. appeared first on OpenText Blogs.

Digital transformation 40

Digital transformation Customer Experience B2B Big data 40

Thales Cloud Protection & Licensing

JUNE 23, 2021

Because the model requires you to interact with your customers regularly to discuss renewals, usage, and other metrics, you can become a trusted adviser who solves your customers’ problems, not just another company trying to sell them a product. Customers now want to use a product when they need it, without paying to own it forever.

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71