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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

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Improving supply chain resiliency in the industrial sector

IBM Big Data Hub

This is not only impacting the sector’s ability to meet consumer expectations by delivering the products customers need when they need them. Improve visibility across manufacturing, operations, and distribution Orchestrate your end-to-end supply chain with a smarter control tower. Optimize your maintenance inventory.

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TDC Digital leverages IBM Cloud for transparent billing and improved customer satisfaction

IBM Big Data Hub

In addition, cloud ERP solutions enable SMEs to enhance their overall productivity by reducing manufacturing time. TDC Digital caters to small factories, such as rolling door manufacturers, who use their platform to monitor their stock and production flow.

Cloud 81
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5 Reasons Consumer Packaged Goods Need to Embrace Personalization

Reltio

As the crisis unfolds, consumer packaged goods (CPG) manufacturers have found themselves in an essential role. Industry leaders have allocated significant resources to meeting upticks in demand, but they aren’t short-sighted in their approach. Meeting the 'new normal' consumer demands. Lack of customer segmentation.

Retail 72
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The software-defined vehicle: The architecture behind the next evolution of the automotive industry

IBM Big Data Hub

A close-up of the SDV architecture The infrastructure layer This layer includes not only the vehicle but also the telco equipment, roadside units, smart city systems and similar components, as well as various backend systems of the original equipment manufacturers (OEMs). Come by the IBM Meeting Center to learn more about SDV technologies.

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Human-centered design is key to succeeding in Industry 4.0

CGI

Manufacturers are in the midst of a revolution?a In this new world, modern manufacturers must learn to be agile: to understand, interpret and respond quickly to ever-increasing customer expectations. transformations with new technologies, products, services and business models is disruptive for manufacturers.

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How to build a successful product development strategy

IBM Big Data Hub

Successful companies fuse product development practices with overarching business strategies to ensure sustainable innovations that will resonate efficiently and sustainably with customers—both in existing markets and among new target audiences. Will the proposed product or feature meet an unmet need?