DXC Technology

DECEMBER 5, 2019

Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences. This trend is playing out in many industries including transportation, logistics, […].

Customer Experience 41

Customer Experience Digital transformation IT Manufacturing 41

CGI

MAY 27, 2016

Time and tide waits for no man – IoT in Insurance. This old saying could also be applied for what is happening in the insurance market with IoT and that given the drive behind IoT in both the consumer and business markets. p.butler@cgi.com. Fri, 05/27/2016 - 07:25. Time and tide waits for no man. New products and services.

Insurance 40

Insurance IoT Marketing Manufacturing 40

IBM Big Data Hub

OCTOBER 30, 2023

A leading insurance player in Japan leverages this technology to infuse AI into their operations. Real-time analytics on customer data — made possible by DB2’s high-speed processing on AWS — allows the company to offer personalized insurance packages.

Analytics 83

Analytics Retail Cloud Insurance 83

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. Conversational AI is also making significant strides in other industries such as education, insurance and travel. billion by 2030.

Analytics 103

Analytics Artificial Intelligence Marketing Education 103

Reltio

JANUARY 29, 2020

These home warranties have been a boon for the insurance industry because this segment grows 3.1% Even more shocking is the fact that this trend is getting worse and that these repairs occur in the first two years after purchase and many of those are within the one-year product warranty window.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Collibra

AUGUST 26, 2021

Preventing waste of resources : The Covid-19 pandemic has shown disturbing instances of misuse of government resources such as fraudulent unemployment insurance claims and stimulus checks going to dead people. Recognizing the demand surge is essential for eCommerce companies to prevent chaos and disappointed customers.

Customer Experience 59

Customer Experience Analytics Cloud Insurance 59

Collibra

AUGUST 26, 2021

Preventing waste of resources : The Covid-19 pandemic has shown disturbing instances of misuse of government resources such as fraudulent unemployment insurance claims and stimulus checks going to dead people. Recognizing the demand surge is essential for eCommerce companies to prevent chaos and disappointed customers.

Customer Experience 52

Customer Experience Analytics Cloud Insurance 52

Collibra

SEPTEMBER 9, 2022

Duplication of contact details, for example, affects customer experience significantly. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Any column, schema or cell value that suddenly breaks its past trend. Description.

Analytics 106

Analytics Customer Experience Marketing Unstructured data 106

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Information Management Resources

JUNE 22, 2018

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.

Insurance 29

Insurance IT Security Customer Experience 29

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

Info Source

OCTOBER 4, 2018

By combining the use of web-based forms capture with the network independent image capture capabilities of the NX Scanner, Square 9 and Fujitsu have created a unified information capture platform that can be easily customized to fit virtually any customer experience.

Information capture 40

Information capture Customer Experience Cloud Compliance 40

Info Source

JANUARY 17, 2019

One of the most impactful technology trends we will see in 2019 is broad enterprise technology transition to self-service models. Digital transformation will spike innovations using machine learning, natural language processing and language-based technologies to enhance customer experiences while optimizing back office operations.

Artificial Intelligence 40

Artificial Intelligence Digital transformation ECM Customer Experience 40

Info Source

FEBRUARY 20, 2023

For example, an auto insurance claim often involves an e-form for the FNOL, plus paper based or digital documents covering the police report and the assessment of the repair shop but also photos or video documentation of the damage. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

AIIM

MARCH 12, 2018

5 Key Trends to Shape Your 2018 Information Management Plans. Getting Ahead of the Disruption Curve is Critical for Insurance Companies. 4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences. The Achilles Heel of Many Content Management Implementations. Content Management Predictions for 2018.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Granted, there were cyclical trends at least since the start of this century where remote work and onsite work locations for knowledge workers were favored at different times.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Granted, there were cyclical trends at least since the start of this century where remote work and onsite work locations for knowledge workers were favored at different times.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Info Source

OCTOBER 21, 2022

Demand for solutions to automate processes in the Finance Segment, in which we include BFSI and Insurance, grew strongly in 2021. These input types correlate strongly with expanding input channels, a trend that has accelerated during the pandemic. Infosource tracks the market value for input sources in the Traditional Capture market.

Marketing 52

Marketing Digital transformation Sales Paper 52

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. What trends or changes do you predict to the data management arena in the next few years? Business moved faster than our ability to change the technology based on these relational database models.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. We expect strong demand in established economies that is increasingly fulfilled with solutions that involve RPA and AI technologies.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Reltio

MAY 25, 2023

Patients with better care experiences often have better health outcomes —an important factor as the industry moves towards value-based care models, reimbursing providers for the quality—not quantity—of services. In our blog posts, we have talked about the importance of having a trusted data foundation to deliver superior customer experiences.

MDM 52

MDM Analytics Customer Experience Compliance 52

eSecurity Planet

MAY 4, 2023

And a better functioning organization helps customer experience too. ITAM offers a granular view of asset performance, allowing organizations to identify trends and patterns and make data-driven decisions. Asset insurance: Insuring critical assets against loss or damage can give you added protection against financial risks.

IT 87

IT Compliance Cloud Cybersecurity 87

AIIM

JULY 24, 2019

The direction of document processing automation over the next three years is definitely trending away from paper to a more digitally focused approach; 70% of survey respondents indicate that they plan to expand document processing to include more digitally-born documents this year. FREE Infographic: Intelligent Automation Trends].

Information capture 109

Information capture Digital transformation Paper Customer Experience 109

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. They then have the trust and credentials to win more of their customers’ business so they can build and maintain long-term relationships.

MDM 40

MDM Sales Digital transformation Cloud 40

ARMA International

SEPTEMBER 27, 2021

Part 1 discussed the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how they are affecting business users and customers. Some technology trends such as real-time data analytics are ongoing, while others are more recent, such as blockchain.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

Collibra

JANUARY 18, 2022

It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms. As we look towards 2022, here are three data-driven trends that will continue to shape the industry. Trend #1: From hybrid to multi-cloud .

Financial Services 52

Financial Services Cloud Artificial Intelligence Government 52