Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Data science Financial Services 72

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Compliance 82

Collibra

APRIL 9, 2021

Recapping a discussion moderated by Stijn Christiaens and featuring insurance data experts from Deloitte UK . Insurance is a data-intensive business. Insurance companies need data to better assess risks and price policies competitively, but also profitably. Mobilizing data governance programs.

Insurance 59

Insurance Cloud Data science Government 59

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

OpenText Information Management

APRIL 14, 2023

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Financial Services 59

Financial Services Customer Experience Insurance Content services 59

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation Data Privacy Compliance 75

OpenText Information Management

AUGUST 23, 2021

CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs. However, when that’s what everyone else in your industry is doing, there’s a lot less room to stand out. That’s definitely true in the retail banking sector.

Customer Experience 69

Customer Experience Retail Marketing Insurance 69

OpenText Information Management

APRIL 22, 2019

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. Digital … The post Achieving digital transformation in the insurance industry appeared first on OpenText Blogs.

Digital transformation 93

Digital transformation Insurance Financial Services Customer Experience 93

OpenText Information Management

MAY 17, 2021

In an industry generally known for slow adoption of technology, one insurance business discovered that the COVID-19 pandemic provided the catalyst it needed to prioritize digital transformation.

Insurance 69

Insurance Digital transformation Communications Customer Experience 69

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 59

Financial Services Insurance Customer Experience Retail 59

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

MDM 69

MDM Customer Experience Data science Privacy 69

Information Management Resources

MARCH 26, 2018

SMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

Insurance 29

Insurance Customer Experience Artificial Intelligence 29

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

MDM 71

MDM Customer Experience Privacy GDPR 71

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Authentication 53

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

The Last Watchdog

MARCH 13, 2023

In other words, they shouldn’t detail how cybersecurity spending drives revenue and that cuts to the security program directly affect relationships and requirements with three key constituencies: customers, insurers, and regulators. Demonstrate secure practices to customers.

Security 188

Security Cybersecurity Insurance Information Security 188

Info Source

JUNE 7, 2023

Regardless, many have one thing in common: improving the customer experience. Fresneda: The biggest one, at least in the United States right now, is clearly insurance. If I’m an insurance company, I have to spread my risks. So I’ve got 10s of thousands to millions of customers around the world.

Insurance 52

Insurance Compliance Government Marketing 52

Info Source

APRIL 4, 2018

Irvine, CA, April 4, 2018 – Kofax ® , a leading provider of software to simplify and transform the First Mile of business, today announced that Kofax TotalAgility® is accelerating the digital transformation efforts of half of the top-ranked life insurers in the U.S. A leading property and casualty insurer in the U.S.

Digital transformation 40

Digital transformation Insurance Information capture Paper 40

Info Source

APRIL 25, 2019

Businesses understand that they need to meet their customers where they are and engage with them in the most personalized way possible – this will determine their survival in a highly competitive digital transformation market landscape.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

Information Management Resources

JANUARY 26, 2018

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

Customer Experience 30

Customer Experience Insurance Artificial Intelligence 30

CGI

MAY 27, 2016

Time and tide waits for no man – IoT in Insurance. This old saying could also be applied for what is happening in the insurance market with IoT and that given the drive behind IoT in both the consumer and business markets. For example, car insurance could be varied between theft and fully comprehensive when the Car is not being used.

IoT 40

IoT Insurance Risk Manufacturing 40

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43. Top IT priorities.

Insurance 40

Insurance GDPR Digital transformation Artificial Intelligence 40

Reltio

JUNE 12, 2020

1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA. Summary: Charles specializes in data governance, data quality and data strategy for the insurance industry. What attracted you to the insurance industry?

Insurance 52

Insurance MDM Customer Experience Government 52

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24. Top IT priorities.

Insurance 40

Insurance GDPR Digital transformation Artificial Intelligence 40

AIIM

MAY 5, 2020

For example, an oil and gas company will not have the same objectives as an insurance provider. 3) Customer Experience. Customers are often the people who experience digital technologies the most. Their experience with your company should only be enhanced by the changes you make.

Digital transformation 247

Digital transformation Insurance Customer Experience Risk 247

AIIM

AUGUST 2, 2019

Beyond the balance sheet, however, is the driving need for organizations today to move the needle when it comes to customer experience. Customers no longer base their loyalty on price or product. They stay because of the experience they receive. Create a digitally-enabled and hassle-free experience— you win.

Digital transformation 134

Digital transformation Paper Customer Experience Insurance 134

Information Management Resources

JULY 8, 2019

Carriers need to reimagine the entire customer experience, creating a living feedback system for customers so that they can know where they are meeting expectations.

Insurance 33

Insurance Customer Experience Artificial Intelligence 33

Information Management Resources

DECEMBER 20, 2018

The insurance industry is a leader in having a shared digital vision to meet digital business aspirations, but there is much to be done, when it comes to rethinking the business model and institutionalizing digital capabilities.

Insurance 29

Insurance Analytics Big data Customer Experience 29

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Allianz – a global financial services and insurance company – is one of those organizations which had to rethink their approach on e-signatures. This concept also resonates in other common law countries like the UK or Australia.

Compliance 123

Compliance Insurance Digital transformation Authentication 123

DLA Piper Privacy Matters

SEPTEMBER 14, 2021

These sectors include: insurance (both general and health insurance); groceries; loyalty schemes; non-bank lenders; superannuation; transport; government; health; education; and. agriculture. Sector designation. the potential for competition and innovation in the relevant sector and the Australian economy more broadly.

Privacy 100

Privacy Insurance Agriculture Government 100

Armstrong Archives

APRIL 1, 2022

Deliver Better Customer Experiences. Many companies digitize records in order to deliver better customer experiences. The fact that these customer-facing departments have such widespread adoption of digitization tools suggests that improving customer experience is a priority. Consistency.

Archiving 52

Archiving Records Management Paper Compliance 52

Information Management Resources

MARCH 7, 2018

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Insurance 30

Insurance Customer Experience IT 30

Reltio

MAY 20, 2022

Some of the world's top enterprises now run on Reltio, including 14 of the Fortune 100, and 9 of the top 10 pharmaceutical companies and several globally recognized customers, including AstraZeneca, Takeda, Empire Life Insurance, and Fulton Bank, switched from legacy to modern MDM solutions. Legacy MDM - There’s a Better Answer.

MDM 75

MDM Cloud Customer Experience Insurance 75

Information Management Resources

MARCH 27, 2018

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Digital transformation 38

Digital transformation Insurance Customer Experience Analytics 38

OpenText Information Management

AUGUST 22, 2022

The last two years have been the ultimate use case for empathy-driven communications in customer experience management. Online grocery orders. A shift to remote working, learning and telehealth visits. The disruption has lasting impact for businesses.

Communications 64

Communications Customer Experience Digital transformation Insurance 64

OpenText Information Management

DECEMBER 17, 2020

New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world. COVID-19 accelerated digital transformation across every industry sector.

Digital transformation 111

Digital transformation Customer Experience Paper Insurance 111

AIIM

NOVEMBER 23, 2021

The C-suite wants to see governance practitioners and practices deliver tangible value back to the business by using information to support better customer experiences and customer intelligence." - Peggy Winton, CEO of AIIM. More personal and accurate customer service. Customer, customer, customer!

Information governance 118

Information governance Government Archiving Customer Experience 118