Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

AIIM

AUGUST 2, 2019

According to AIIM research , 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. Beyond the balance sheet, however, is the driving need for organizations today to move the needle when it comes to customer experience.

Digital transformation 92

Digital transformation Customer Experience Paper Insurance 92

AIIM

MAY 5, 2020

For example, an oil and gas company will not have the same objectives as an insurance provider. A survey by Harvard Business Review found that 80 percent of leaders expected digital disruptions, and 84 percent of all business was estimated to be impacted by digitalization in 2020. 3) Customer Experience.

Digital transformation 178

Digital transformation Customer Experience Insurance Education 178

IBM Big Data Hub

OCTOBER 30, 2023

According to a survey by the MIT Sloan Management Review, nearly 85% of executives believe generative AI will enable their companies to obtain or sustain a competitive advantage. A leading insurance player in Japan leverages this technology to infuse AI into their operations.

Analytics 83

Analytics Retail Cloud Insurance 83

Info Source

MAY 13, 2020

Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Improving customer experience. Financial planning & decision-making.

Mining 52

Mining Customer Experience Financial Services Insurance 52

OpenText Information Management

APRIL 4, 2024

Customer expectations are skyrocketing Customers are expecting brands to automate and personalize the service they receive. In fact, 93% of customer service teams say expectations are higher than ever before. Coming out of the pandemic, customers have new priorities.

Sales 62

Sales B2B Communications Insurance 62

AIIM

NOVEMBER 23, 2021

The C-suite wants to see governance practitioners and practices deliver tangible value back to the business by using information to support better customer experiences and customer intelligence." - Peggy Winton, CEO of AIIM. More personal and accurate customer service. Customer, customer, customer!

Information governance 115

Information governance Government Customer Experience Archiving 115

Collibra

SEPTEMBER 9, 2022

Several surveys reveal the extent of cost damages across many verticals due to the problems associated with data quality. Wrongly spelled customer name which leads to missed opportunities to communicate with the customer and generate revenue. Duplication of contact details, for example, affects customer experience significantly.

Analytics 105

Analytics Customer Experience Marketing Unstructured data 105

IBM Big Data Hub

APRIL 10, 2024

In a survey , 41% of the respondents selected ‘Reducing Tech debt/Upgrading Legacy Systems’ as the top priority. Developer Experience: A truism is emerging in the software industry: good developer experience leads to great customer experience.

Cloud 95

Cloud Marketing Customer Experience Risk 95

Information Management Resources

NOVEMBER 13, 2018

Carriers see outdated core systems holding them back from transforming effectively, according to survey.

Insurance 37

Insurance Customer Experience 37

Reltio

JANUARY 29, 2020

These home warranties have been a boon for the insurance industry because this segment grows 3.1% How to Become a Customer Satisfaction Leader. It ultimately requires a trusted customer experience. Without it, cost-of-service comparisons and predictions on a per-model or per-customer segment cannot properly be measured.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Thales Cloud Protection & Licensing

JUNE 21, 2018

Think about taxing your car, paying for a TV license or buying an insurance policy – not exactly the sort of transactions that set the pulse racing! Imagine there was a race to see who could deliver the best customer experience around data protection. But imagine if we lived in a world where security was cool.

Security 54

Security Personal data Retail Marketing 54

Info Source

NOVEMBER 14, 2018

“By eliminating manual website updates, PITT OHIO has reclaimed 90 to 95 percent of a customer service rep’s time, freeing them to tackle higher-value work that is both rewarding and enhances the customer experience.”. Product Information. Next-Generation RPA: RPA+Artificial Intelligence Platform.

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40

Information Governance Perspectives

MAY 10, 2020

And we see that finding those metrics to measure their programs is somewhat lacking for the majority of those surveyed. He has developed large-scale information management, privacy, and digital transformation programs for Fortune 500 companies such as Paramount Pictures and Farmers Insurance. So why is that?

Compliance 52

Compliance Information governance Privacy Data Privacy 52