B2C Customer Experience Insurance Survey 
Reltio
JANUARY 29, 2020
These home warranties have been a boon for the insurance industry because this segment grows 3.1% These customers also alert other customers and prospects about their experience, which creates a rapid downward profitability spiral. How to Become a Customer Satisfaction Leader.
Reltio
APRIL 25, 2019
Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”
Reltio
FEBRUARY 3, 2020
I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. Check out this global survey on personalization by BCG.
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