OpenText Information Management

APRIL 4, 2024

Brands that win in this new era will use customer success to drive transformative change with an eye to the future. What is customer success? Customer success grew out of the boom in SaaS companies. Customer expectations are skyrocketing Customers are expecting brands to automate and personalize the service they receive.

Sales 62

Sales B2B Communications Insurance 62

Reltio

JANUARY 29, 2020

These home warranties have been a boon for the insurance industry because this segment grows 3.1% These customers also alert other customers and prospects about their experience, which creates a rapid downward profitability spiral. How to Become a Customer Satisfaction Leader.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. Check out this global survey on personalization by BCG.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Info Source

NOVEMBER 14, 2018

“Kofax RPA has eliminated 100 percent of the cost of routine B2B portal updates and eliminated costly transcription errors,” said Darren Klaum, Director, Business Systems at PITT OHIO. “By Product Information. Next-Generation RPA: RPA+Artificial Intelligence Platform.

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40