Info Source

APRIL 25, 2019

Businesses understand that they need to meet their customers where they are and engage with them in the most personalized way possible – this will determine their survival in a highly competitive digital transformation market landscape.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

The Last Watchdog

MARCH 13, 2023

In other words, they shouldn’t detail how cybersecurity spending drives revenue and that cuts to the security program directly affect relationships and requirements with three key constituencies: customers, insurers, and regulators. Demonstrate secure practices to customers.

Security 195

Security Insurance Cybersecurity Customer Experience 195

OpenText Information Management

JULY 5, 2023

Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the rising expectations of tech-savvy customers. Claims processing accounts for the lion’s share of property and casualty insurers’ expenses.

Artificial Intelligence 52

Artificial Intelligence Insurance Analytics Customer Experience 52

OpenText Information Management

DECEMBER 17, 2020

New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world. COVID-19 accelerated digital transformation across every industry sector.

Digital transformation 109

Digital transformation Customer Experience Paper Insurance 109

Information Management Resources

JULY 8, 2019

Carriers need to reimagine the entire customer experience, creating a living feedback system for customers so that they can know where they are meeting expectations.

Insurance 34

Insurance Customer Experience Artificial Intelligence 34

Info Source

JULY 6, 2023

THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations? For example, if your experience as an end customer in an interaction with your bank, insurance carrier, car dealer etc. as quickly as possible.

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Armstrong Archives

APRIL 1, 2022

Deliver Better Customer Experiences. Many companies digitize records in order to deliver better customer experiences. The fact that these customer-facing departments have such widespread adoption of digitization tools suggests that improving customer experience is a priority. Consistency.

Customer Experience 52

Customer Experience Paper Records Management Archiving 52

Information Management Resources

DECEMBER 20, 2018

The insurance industry is a leader in having a shared digital vision to meet digital business aspirations, but there is much to be done, when it comes to rethinking the business model and institutionalizing digital capabilities.

Insurance 29

Insurance Analytics Customer Experience IT 29

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. customer centricity. Speak the language of business.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

Reltio

MAY 20, 2022

Some of the world's top enterprises now run on Reltio, including 14 of the Fortune 100, and 9 of the top 10 pharmaceutical companies and several globally recognized customers, including AstraZeneca, Takeda, Empire Life Insurance, and Fulton Bank, switched from legacy to modern MDM solutions. Legacy MDM - There’s a Better Answer.

MDM 75

MDM Customer Experience Cloud Insurance 75

IBM Big Data Hub

JANUARY 18, 2024

Higher customer satisfaction can increase your customer value. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

Rocket Software

NOVEMBER 16, 2021

Engaging automation can ensure around-the-clock compliance for highly regulated industries such as financial services, insurance, healthcare and cybersecurity that often rely on legacy technology. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

Info Source

MAY 13, 2020

The most popular reason why processes were not always strictly followed was that employees may deviate to meet customer needs (58%). For example, US decision makers believe RPA will be most valuable for improving the customer experience (40%) and financial planning and decision making (38%). Improving customer experience.

Mining 52

Mining Customer Experience Financial Services Insurance 52

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

OpenText Information Management

MAY 16, 2022

I can’t tell you how great it was to meet with people in person again. I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai.

Customer Experience 62

Customer Experience Financial Services Digital transformation IT 62

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

IBM Big Data Hub

FEBRUARY 23, 2024

Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

Information Governance Perspectives

JULY 23, 2020

And before the customer experience which is also important, but useless unless you can ensure privacy. My wife, who happens to be an insurance defense attorney, well, we were closely following some of the court challenges, specifically in Wisconsin as they relate to public health measures in response to COVID.

Cybersecurity 52

Cybersecurity Passwords Risk IT 52

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

Artificial Intelligence 125

Artificial Intelligence Marketing Sales Communications 125

AIIM

MARCH 12, 2018

Modern problems require modern solutions: Meeting the challenge of Big Content. Getting Ahead of the Disruption Curve is Critical for Insurance Companies. 4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences. A winning recipe: SaaS + Cloud Content Management + IaaS. Tip Sheets.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Information Governance Perspectives

MARCH 20, 2020

How do meet that high bar and also provide a seamless customer experience? He has developed large-scale information management, privacy and digital transformation programs for Fortune 500 companies such as Paramount Pictures and Farmers Insurance. That’s a work in progress. How have you approached these challenges?

Government 40

Government Privacy Compliance Digital transformation 40

Collibra

MARCH 11, 2021

Here is an example of how an insurance company working with Collibra set up its operating model: The insurance company is cross-functional, frequently requiring collaboration among different lines of business, such as finance, sales, marketing and IT. Control over validating customer needs. Manage customer usage.

Government 59

Government Communications Insurance Customer Experience 59

Information Management Resources

JANUARY 28, 2018

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Insurance 29

Insurance Customer Experience Analytics 29

Reltio

AUGUST 16, 2018

While there are many tools being offered to meet GDPR and other regulatory requirements, companies should use a Modern Data Management platform that supports both offensive (e.g. improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g.

GDPR 70

GDPR MDM Compliance Personal data 70

Collibra

APRIL 11, 2022

Here is an example of how an insurance company working with Collibra set up its operating model: The insurance company is cross-functional, frequently requiring collaboration among different lines of business, such as finance, sales, marketing and IT. Control over validating customer needs. Manage customer usage.

Government 52

Government Communications Insurance Customer Experience 52

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. CURRENT VERTICAL MARKET BREAKDOWN The Finance segment (Banking and Financial Services combined with Insurance) represents the largest industry sector.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. We expect strong demand in established economies that is increasingly fulfilled with solutions that involve RPA and AI technologies.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

IBM Big Data Hub

MARCH 28, 2024

As cloud computing continues to transform the enterprise workplace, private cloud infrastructure is evolving in lockstep, helping organizations in industries like healthcare, government and finance customize control over their data to meet compliance, privacy, security and other business needs. billion by 2033, up from USD 92.64

Cloud 108

Cloud Energy and Utilities Compliance Privacy 108

Information Management Resources

FEBRUARY 22, 2018

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Digital transformation 28

Digital transformation Analytics Customer Experience Financial Services 28

Reltio

JULY 6, 2018

A top used car retailer consolidated data from 155+ store systems in less than 15 weeks to drive omnichannel customer experience. A leading health insurer created a single view of their members across multiple systems to execute a member-centric omnichannel strategy. Fast Path to Digital Transformation. Speed to Value.

MDM 60

MDM Insurance Retail Cloud 60

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast. Your customers’ privacy is already table stakes today and is part of your responsibility as you serve them.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74