Collibra

APRIL 11, 2022

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. What are data governance best practices?

Government 52

Government Communications Insurance Customer Experience 52

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

Thales Cloud Protection & Licensing

SEPTEMBER 27, 2023

Find out more about the event or arrange a meeting with our Thales experts. Join Thales on booth D70 to meet our experts from the region and learn more about our cloud security solutions. We have two meeting rooms, and our focus is on protecting and securing access to your data through modern and strong authentication solutions.

Authentication 83

Authentication Cloud Cybersecurity Data Privacy 83

IBM Big Data Hub

MARCH 25, 2024

With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. But it also means creating an end-to-end content journey that is fast and accurate and, ultimately, meets customers at the level of their expectations.

Risk 106

Risk Marketing Customer Experience IT 106

Information Governance Perspectives

MARCH 20, 2020

I was recently interviewed for an article on Data Governance & Privacy for a number of periodicals including Info Risk Today on “Data Governance: How to Tackle 3 Key Issues: The Importance of Accountability, Data Inventory, and Automation. What are the two main challenges of data governance?

Government 40

Government Privacy Compliance Digital transformation 40

OpenText Information Management

JULY 28, 2021

According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy holds the US Department of Veterans Affairs (VA) as an exemplar when it comes to citizen experience.

Government 67

Government Customer Experience IT 67

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. The master data management platforms are evolving to meet the needs of the digital economy.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

CGI

APRIL 10, 2019

Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Consumers who order food delivery with a mobile app and look up their bank balances online expect the same convenience when they interact with a government agency. Wed, 04/10/2019 - 13:05. Add new comment.

CMS 40

CMS Customer Experience Digital transformation Government 40

CGI

APRIL 10, 2019

Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Consumers who order food delivery with a mobile app and look up their bank balances online expect the same convenience when they interact with a government agency. Wed, 04/10/2019 - 13:05. Add new comment.

CMS 40

CMS Customer Experience IT Digital transformation 40

erwin

FEBRUARY 14, 2019

All is going fine until a new kid on the block, born in the age of IT and the internet, quickly starts to create buzz and redefine what customers expect from the industry. ROI doesn’t meet expectations, the customer experience isn’t quite right , and data gets exposed or mishandled. It is a strategy.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 70

Cloud Financial Services Compliance Digital transformation 70

Reltio

MAY 20, 2022

Some additional challenges with legacy MDM are: It doesn’t scale to billions of customer records or 1,000s of profile attributes making it difficult to manage big data volumes. Poor customer experience from outdated data, slow business processes, potential downtime, and lack of real-time capabilities.

MDM 75

MDM Customer Experience Cloud Insurance 75

Collibra

FEBRUARY 21, 2024

More importantly, it lays a foundation for data governance and data quality that can fuel your organization with the trusted data that drives decision-making. This can be facilitated through regular cross-functional meetings, joint workshops, and shared platforms for project management and communication.

Cloud 95

Cloud Digital transformation Customer Experience Analytics 95

Thales Cloud Protection & Licensing

MAY 26, 2023

Yet, it is difficult to overstate the importance of adjusting to modern customer preferences—especially in industries like insurance, where competitive advantage is increasingly driven by value-added customer experience. How does modern CIAM enhance the user experience? To meet this challenge, a.s.r.

Insurance 71

Insurance Digital transformation Security Authentication 71

IBM Big Data Hub

MAY 25, 2023

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

Artificial Intelligence 108

Artificial Intelligence Marketing Customer Experience Cloud 108

AIIM

MAY 20, 2021

Strong data governance policies go a long way in knowledge usage and protection. Let the marketing team attend the sales team meetings, for example. Promote a culture of sharing that goes beyond formal meetings. Ensure the software meets industry best practices and standards for security.

Sales 137

Sales Data breaches Marketing Access 137

Info Source

MAY 13, 2020

The most popular reason why processes were not always strictly followed was that employees may deviate to meet customer needs (58%). For example, US decision makers believe RPA will be most valuable for improving the customer experience (40%) and financial planning and decision making (38%). Improving customer experience.

Mining 52

Mining Customer Experience Financial Services Insurance 52

CGI

JANUARY 9, 2019

Digital transformation is well underway across the federal government and commercial industries—and the journey reveals complexities, new challenges and opportunities. The impetus for change comes from both within the government and from beyond. Solving change management for digital transformation: Put data in the lead.

Digital transformation 40

Digital transformation Customer Experience Government Retail 40

IBM Big Data Hub

JUNE 30, 2023

When it comes to the latter, retail leaders are also facing new government regulations that make sustainability promises a must-have rather than a nice-to-have. Promises Ultimately, every consumer wants to know that their chosen retailer is going to meet order promises. ​3.

Retail 65

Retail Blockchain Customer Experience Sales 65

AIIM

MARCH 27, 2018

Traditional information governance and records management folks from the content world that focus on “documents” need to get familiar quickly with concepts from the data side of the house, because that is going to be the dominant framework as we move into the era of AI and machine learning. Data lakes? Master data management?

Analytics 89

Analytics ECM Digital transformation Government 89

IBM Big Data Hub

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Insurance 56

Insurance Digital transformation Compliance Cloud 56

IT Governance

APRIL 8, 2019

Although organisations are devoting more resources to cyber security in order to tackle the growing threat of data breaches, 87% say they don’t have the budget to meet their needs, a new report has found. The GDPR (General Data Protection Regulation) , for example, includes a comprehensive list of security and privacy best practices.

Security 110

Security Artificial Intelligence Digital transformation Data breaches 110

erwin

AUGUST 20, 2020

EA helps organizations adapt to and implement new technologies to improve product offerings, the customer experience and services provided. Data Governance. EA helps develop an understanding of where Big Data fits into operations and processes and prioritize these initiatives with data governance sources and analytics in mind.

Big data 140

Big data Artificial Intelligence Risk Digital transformation 140

erwin

NOVEMBER 13, 2020

Data Governance (knowing what data you have and where it is). EA and technology innovation leaders must use the latest business and technology ideas to create new revenue streams, services and customer experiences.”. Artificial Intelligence. Knowledge Improvement and Retention. Data Center Consolidation. Cloud Migration.

Digital transformation 131

Digital transformation Artificial Intelligence Customer Experience Metadata 131

erwin

FEBRUARY 21, 2019

If you want to survive in retail today, you need to make it easy on your customers. That means meeting their needs across channels, fulfilling orders quickly and accurately, offering competitive prices, and not sacrificing quality in the process. That means via the Web, mobile devices or in a store. .”

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Info Source

SEPTEMBER 1, 2020

The REAL ID Act establishes minimum security standards for license issuance and production and prohibits federal agencies from accepting for certain purposes driver’s licenses and identification cards from states not meeting the Act’s minimum standards. Beginning October 1, 2021, the U.S. Traditional, on-premise deployment is also available.

Compliance 52

Compliance ECM Information capture Cloud 52

Reltio

AUGUST 3, 2023

However, in 2021, Gartner reported, “Through 2025, more than 75% of MDM programs will fail to meet business expectations because of a failure to connect MDM value to business value. In the end, it’s not surprising then that Gartner believes 3 out of 4 MDM programs will fail to meet expectations in the next few years.

MDM 52

MDM Marketing Analytics Government 52

erwin

JUNE 11, 2020

With real-time analytics, businesses are able to utilize information such as regional or local sales patterns, inventory level summaries, local event trends, sales history, or seasonal factors in reviving marketing models and strategies and directing them to better serve their customers. Enhance customer experience.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

Collibra

AUGUST 20, 2021

Poor data quality disrupts the business value chain, leading to failed sales orders, delayed shipments, invoices stuck in the system, or poor customer experiences. Data pipelines ingest data from sources, transform and enrich it, and make it available for storage, operations, or analytics in a governed manner. Is it complete?

Metadata 59

Metadata Analytics Government Customer Experience 59

IBM Big Data Hub

JANUARY 18, 2024

Higher customer satisfaction can increase your customer value. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

erwin

MAY 23, 2019

You can see the high-level relationship between the strategy and goals of an organization and the projects that deliver the change to meet these goals. Enterprise architecture provides the model to govern the delivery of projects in line with these goals. Figure 1: The strategic planning lifecycle.

Government 91

Government Cloud Customer Experience IT 91

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Collibra

MARCH 18, 2021

The Data Management Association (DAMA) defines data quality management as the “Planning, implementation and control of activities… to assure data assets are fit for consumption and meet the needs of data consumers.” A robust data governance foundation builds trust in data. The key drivers of data quality are: .

Metadata 59

Metadata Analytics Data migration Government 59

Collibra

AUGUST 20, 2021

Poor data quality disrupts the business value chain, leading to failed sales orders, delayed shipments, invoices stuck in the system, or poor customer experiences. Data pipelines ingest data from sources, transform and enrich it, and make it available for storage, operations, or analytics in a governed manner. Is it complete?

Metadata 52

Metadata Analytics Government Customer Experience 52

IBM Big Data Hub

JANUARY 10, 2024

Financial services: innovate customer experience while keeping sensitive information secure and stay compliant Financial institutions face constant threats to their critical data and financial transactions.

Security 78

Security Cloud Data Privacy Financial Services 78

Reltio

DECEMBER 15, 2020

While the latest travel data reflects the dire situation that we face, it is very useful when speaking with Congress, the administration and government leaders about the urgent need to provide relief to our industry now,” the U.S. Reltio also lives by that dictum. Travel Association Weekly Analysis states. “We

Digital transformation 52

Digital transformation MDM Customer Experience Big data 52