AIIM

OCTOBER 20, 2020

Well, what we’re going to cover today will show you that you ARE, in fact, in the business of selling when it comes to Information Governance – it’s just a slightly different model than we’re all used to. How to Sell Information Governance to the C-Suite. So, what’s all this have to do with Information Governance?

Information governance 131

Information governance Government Records Management Customer Experience 131

Everteam

MARCH 29, 2019

To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. Chatbot Family. So here’s our advice: mix it up!

Customer Experience 75

Customer Experience Artificial Intelligence Digital transformation Data collection 75

AIIM

FEBRUARY 19, 2019

Even in government , the “Amazon-ing” of customer experiences in the consumer realm revolutionizes what constituents expect from government services and how long they are willing to wait for it. Advertising-driven search and social platforms like Google and Facebook continue to revolutionize the news and media industries.

Customer Experience 180

Customer Experience Government Cloud IT 180

AIIM

NOVEMBER 23, 2021

Back in 2017, I called up a few of the information governance friends I’d made through the AIIM Community to better understand the challenges they were up against. Four years later, we're finally seeing this shift in governance mindsets in nearly every AIIM member organization we speak with. Better customer and supplier intelligence.

Information governance 118

Information governance Government Customer Experience Archiving 118

Collibra

MARCH 6, 2024

AI starts with trusted data SAP Datasphere and Collibra offer enterprises a business data fabric architecture that can govern SAP and non-SAP data, delivering trusted data to all users no matter where it resides. The answer is that your organization needs AI governance. Answer: AI governance.

Government 105

Government Customer Experience Artificial Intelligence Risk 105

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

Digital transformation 176

Digital transformation Content services Customer Experience Records Management 176

erwin

FEBRUARY 28, 2019

When you think of real-time, data-driven experiences and modern applications to accomplish tasks faster and easier, your local town or city government probably doesn’t come to mind. But municipal government is starting to embrace digital transformation and therefore data governance.

Digital transformation 106

Digital transformation Government Retail Data collection 106

AIIM

APRIL 15, 2019

The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises.

Content services 80

Content services Information governance Records Management Government 80

Security Affairs

JANUARY 19, 2019

Additionally, victims report issues not directly related to financial losses, such as decreases in productivity or negative customer experiences. Government Says It’s Time to Come Up With a Better Plan. Government Says It’s Time to Come Up With a Better Plan. Most people who live in the U.S.

Cybersecurity 276

Cybersecurity Artificial Intelligence Data breaches Government 276

OpenText Information Management

SEPTEMBER 10, 2024

Public sector agencies across federal, state, and local governments want to deliver reliable and secure services to their employees, contractors, citizens, and other fellow agencies. Cloud Service Offerings (CSO) that achieve FedRAMP authorization can be implemented by government agencies with confidence. What is FedRAMP?

Government 102

Government Cloud Compliance Digital transformation 102

IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 51

Customer Experience Artificial Intelligence Retail Marketing 51

IG Guru

AUGUST 6, 2020

The post Data Management Systems: Catalyst to a Better Customer Experience via Data Entry Outsourced Blog appeared first on IG GURU. Check out the post here.

Customer Experience 54

Customer Experience Information governance Government 54

Collibra

FEBRUARY 16, 2025

Theyre building robust data governance frameworks, investing in data quality and lineage, and using this foundation to unlock new levels of innovation, requiring a unified approach to governing data and AI. Enterprises across the UAE are no longer just collecting datathey are treating it as a strategic asset.

Government 52

Government Customer Experience Marketing Risk 52

erwin

JUNE 14, 2019

The following three examples highlight the extent to which digital transformation is reshaping the nature of business and government and how we – as a society – interact with the world. Four main areas in retail demonstrate digital transformation, with a healthy data governance initiative driving them all. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 175

Content services Cloud Customer Experience Compliance 175

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

OpenText Information Management

NOVEMBER 13, 2017

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much everyone agrees it requires a fundamental change to the delivery model for government agencies – from delivering services to citizens, to engaging them in the creation and consumption of those services.

Government 77

Government Customer Experience IT 77

AIIM

JANUARY 25, 2019

The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences. These are the capabilities that enable us to work smarter, decide faster, and think bigger in order to unlock the potential of truly meaningful customer engagement.

Customer Experience 82

Customer Experience Digital transformation ECM Compliance 82

AIIM

AUGUST 31, 2021

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

Digital transformation 195

Digital transformation Paper Customer Experience Compliance 195

erwin

AUGUST 6, 2020

With your employees connected and armed with data that paints a clear picture of the business, your organization is better prepared to turn its attention to whatever your strategic priority may be – i.e. digital transformation, customer experience, or withstanding this current (or future) crisis. So, what is data literacy?

Government 135

Government Digital transformation Customer Experience Mining 135

Collibra

DECEMBER 5, 2023

In customer service, the integration of AI, steered by the principle of trusted data, is transforming customer interactions, with AI-powered tools scaling and automating personalized engagements, marking a significant shift in the customer experience. Explore our AI governance framework.

Government 59

Government Risk Compliance Customer Experience 59

AIIM

MARCH 11, 2019

At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. This transformation depends on other important aspirations: business agility and innovation, operational excellence and automated compliance and information governance.

Digital transformation 128

Digital transformation ECM Customer Experience Content services 128

OpenText Information Management

APRIL 2, 2019

Governments are drowning in data. Globally, artificial … The post Global governments have their eye on Artificial Intelligence appeared first on OpenText Blogs. The problem is selecting the relevant information, deriving meaningful insights from it, and using those insights to guide decision-making.

Artificial Intelligence 70

Artificial Intelligence Government Customer Experience Digital transformation 70

OpenText Information Management

DECEMBER 16, 2024

Modernized customer experiences in utilities Utilities will leverage advanced analytics and AI to transform customer interactions , providing hyper-personalized services and transparent communication. Cybersecurity gaps will continue to be reduced with governance playing a critical role.

Energy and Utilities 59

Energy and Utilities IoT Customer Experience Manufacturing 59

Collibra

MARCH 11, 2021

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Focus on the operating model.

Government 59

Government Communications Insurance Customer Experience 59

erwin

SEPTEMBER 10, 2020

Not Documenting End-to-End Data Lineage Is Risky Busines – Understanding your data’s origins is key to successful data governance. This information is critical to regulatory compliance, change management and data governance not to mention delivering an optimal customer experience. Privacy and Compliance Challenges.

Digital transformation 131

Digital transformation Metadata Government Compliance 131

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. Continually reviewing your API security is a best practice for good governance.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

Collibra

MAY 26, 2021

Access to more data helps organizations stay in step with their competitors by using shared data to adjust customer experiences based on a greater amount of business data and a deeper understanding of your customers. The post Collibra and Databricks for open, governed data sharing appeared first on Collibra.

Government 59

Government Data Privacy Privacy Customer Experience 59

AIIM

JUNE 29, 2021

Automating Governance and Compliance. The growing complexity of privacy and security concerns means that organizations must: a) govern information from its creation; and b) automate the governance process. We break these up into five key categories of actions or aspirations: Creating and Capturing Information.

Artificial Intelligence 221

Artificial Intelligence Content services Cloud Paper 221

erwin

OCTOBER 16, 2020

Without automation and the development of a governed data pipeline, you’ll never have enough data scientists in the front office to put the data to work. What processes should governance use? 1 of erwin Insights 2020, our virtual conference on enterprise modeling and data governance/intelligence. Where is the data?

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Government 145

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 98

Digital preservation Insurance Financial Services Digital transformation 98

The Last Watchdog

JUNE 27, 2023

June 27, 2023 — Quantexa , a global leader in Decision Intelligence (DI) solutions for the public and private sectors, and Carahsoft Technology Corp , The Trusted Government IT Solutions Provider ® , today announced a partnership. New York and Reston, Virg., Stacey “We are dedicated to empowering U.S. Visit us at www.carahsoft.com.

Big data 100

Big data Artificial Intelligence Government Marketing 100

Reltio

MARCH 16, 2021

According to Gartner survey 81% of marketers expect to compete mostly (or entirely) based on customer experience, this is up from 36% in 2010. Personalized Customer Experiences = Greater Revenue . Governance = Simplified Compliance. Customer experience is now a top priority for businesses.

Customer Experience 98

Customer Experience Sales Marketing Compliance 98

OpenText Information Management

JANUARY 18, 2023

House of Representatives transitions to a new set of leaders, I can reflect upon my experience going through three Administration transitions as a government employee.

Government 59

Government Customer Experience 59

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. With that said, modern master data management best practices power business transformation and the customer experiences of the future.

MDM 98

MDM Customer Experience Government Marketing 98

Info Source

NOVEMBER 10, 2020

INfuse Smart Connected Scanning Solution from Kodak Alaris helps government agencies more efficiently deliver citizen services. November 3, 2020 – Kodak Alaris and Nimble Information Strategies have entered into an agreement with a Canadian Provincial Government agency to streamline the way applications for citizen services are digitized.

Government 52

Government Cloud Information capture Customer Experience 52

IBM Big Data Hub

NOVEMBER 14, 2023

IBM received the highest scores among all vendors in the Market presence category and the highest ranked scores in AI-led process transformation tools, tooling for process automation and among the highest scores in the ability to meet and govern use cases criteria in the Current offering category.

Cloud 108

Cloud Customer Experience Marketing Government 108