OpenText Information Management
FEBRUARY 23, 2023
According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience. Yet, according to IDC, the public sector continues to rank below almost every other sector for customer satisfaction when it comes to digital service delivery.
AIIM
APRIL 21, 2022
Next-level customer service. Because I had a remarkable customer experience with Hello Fresh, and now I expect to have just as good an experience with your organization. If Hello Fresh has an easy-to-use website and home run customer service, your shared customers are going to expect the same from you.
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IBM Big Data Hub
AUGUST 2, 2023
However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? How do customer service chatbots work?
Everteam
MARCH 29, 2019
To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. Chatbot Family. So here’s our advice: mix it up!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
OpenText Information Management
SEPTEMBER 29, 2022
Governments throughout the world are stepping up efforts to modernize digital services to citizens. For example, in the U.S., For example, in the U.S.,
AIIM
NOVEMBER 23, 2021
Back in 2017, I called up a few of the information governance friends I’d made through the AIIM Community to better understand the challenges they were up against. Four years later, we're finally seeing this shift in governance mindsets in nearly every AIIM member organization we speak with. Better customer and supplier intelligence.
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