Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation Data Privacy Compliance 75

OpenText Information Management

JANUARY 18, 2023

House of Representatives transitions to a new set of leaders, I can reflect upon my experience going through three Administration transitions as a government employee.

Government 59

Government Customer Experience 59

AIIM

APRIL 15, 2019

The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises.

Information governance 80

Information governance Content services Records Management Government 80

Collibra

SEPTEMBER 20, 2022

Environmental, Social and Governance (ESG) is quickly becoming a boardroom and CEO level priority across industries including the energy and utilities sector. This entails enacting a robust data management strategy that includes data cataloging , governance and data quality. Volatile markets, environmental and geo-political risks.

Energy and Utilities 52

Energy and Utilities Government Cloud IoT 52

Collibra

APRIL 11, 2022

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. What are data governance best practices?

Government 52

Government Communications Insurance Financial Services 52

Everteam

MARCH 29, 2019

To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. Chatbot Family. So here’s our advice: mix it up!

Customer Experience 75

Customer Experience Artificial Intelligence Digital transformation Data collection 75

Collibra

MARCH 11, 2021

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Focus on the operating model.

Government 59

Government Communications Insurance Financial Services 59

erwin

FEBRUARY 28, 2019

When you think of real-time, data-driven experiences and modern applications to accomplish tasks faster and easier, your local town or city government probably doesn’t come to mind. But municipal government is starting to embrace digital transformation and therefore data governance.

Digital transformation 106

Digital transformation Government Data collection Retail 106

erwin

DECEMBER 13, 2018

This past year witnessed a data governance awakening – or as the Wall Street Journal called it, a “global data governance reckoning.” So what’s on the horizon for data governance in the year ahead? We’re making the following data governance predictions for 2019: Top 10 Data Governance Predictions for 2019.

Government 91

Government GDPR Artificial Intelligence IoT 91

Collibra

MAY 26, 2021

Access to more data helps organizations stay in step with their competitors by using shared data to adjust customer experiences based on a greater amount of business data and a deeper understanding of your customers. The post Collibra and Databricks for open, governed data sharing appeared first on Collibra.

Government 59

Government Data Privacy Privacy Access 59

Data Breach Today

DECEMBER 4, 2020

Experian's David Britton on Identity Governance and Security Organizations can enhance security while maintaining a good customer experience by leveraging data for authentication, says David Britton of Experian.

Security 179

Security Authentication Customer Experience Government 179

Collibra

APRIL 12, 2022

As our digital world continues to turn and data relentlessly proves to be one of the most powerful resources at our fingertips, the consistent concern for privacy stakeholders remain entrenched in a single question: How can data governance be organized so that privacy operations are streamlined and help support compliance requirements? .

Data Privacy 52

Data Privacy Privacy Government Compliance 52

Info Source

NOVEMBER 10, 2020

INfuse Smart Connected Scanning Solution from Kodak Alaris helps government agencies more efficiently deliver citizen services. November 3, 2020 – Kodak Alaris and Nimble Information Strategies have entered into an agreement with a Canadian Provincial Government agency to streamline the way applications for citizen services are digitized.

Government 52

Government Cloud Data Privacy Information capture 52

IG Guru

AUGUST 6, 2020

The post Data Management Systems: Catalyst to a Better Customer Experience via Data Entry Outsourced Blog appeared first on IG GURU. Check out the post here.

Customer Experience 54

Customer Experience Information governance Government 54

AIIM

FEBRUARY 19, 2019

Even in government , the “Amazon-ing” of customer experiences in the consumer realm revolutionizes what constituents expect from government services and how long they are willing to wait for it. Advertising-driven search and social platforms like Google and Facebook continue to revolutionize the news and media industries.

Customer Experience 192

Customer Experience Government Cloud ECM 192

OpenText Information Management

APRIL 2, 2019

Governments are drowning in data. Globally, artificial … The post Global governments have their eye on Artificial Intelligence appeared first on OpenText Blogs. The problem is selecting the relevant information, deriving meaningful insights from it, and using those insights to guide decision-making.

Artificial Intelligence 69

Artificial Intelligence Government Digital transformation Customer Experience 69

AIIM

APRIL 21, 2023

The AIIM 2023 State of Intelligent Information Management Industry report provides an overview of how organizations leverage IIM to drive digital transformation, improve customer experience, and enhance operational efficiency. Consider information governance and interoperability when adding new systems.”

Digital transformation 104

Digital transformation Artificial Intelligence Information governance Records Management 104

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. What Forrester describes as “Data Governance 2.0” goes beyond the customer-centric model and regulatory constraints.

Government 40

Government Digital transformation Metadata GDPR 40

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

Digital transformation 213

Digital transformation Content services ECM Information governance 213

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

OpenText Information Management

NOVEMBER 13, 2017

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much everyone agrees it requires a fundamental change to the delivery model for government agencies – from delivering services to citizens, to engaging them in the creation and consumption of those services.

Government 76

Government Customer Experience IT 76

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance. How can retailers rise to meet these demands?

Privacy 71

Privacy Retail Data breaches Customer Experience 71

Thales Cloud Protection & Licensing

MAY 22, 2023

8 Key Components of a CIAM Platform sparsh Tue, 05/23/2023 - 04:15 Customer Identity and Access Management (CIAM) is essentially developed to improve the customer experience (CX), ensure the highest level of security, protect customer data, and support the management of external, non-employee identities.

Authentication 71

Authentication Passwords Security Data breaches 71

AIIM

JANUARY 25, 2019

The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences. These are the capabilities that enable us to work smarter, decide faster, and think bigger in order to unlock the potential of truly meaningful customer engagement.

ECM 106

ECM Digital transformation Customer Experience Compliance 106

erwin

JUNE 14, 2019

The following three examples highlight the extent to which digital transformation is reshaping the nature of business and government and how we – as a society – interact with the world. Four main areas in retail demonstrate digital transformation, with a healthy data governance initiative driving them all. Data can tell you.

Digital transformation 111

Digital transformation Government Retail Risk 111

Information Governance Perspectives

MAY 10, 2020

In May of 2020 I was honored to speak at the MERv conference with John Frost of Box on the topic of Using Information Governance with a Privacy Compliance Plan as the Fulcrum for Data Privacy and Continuous Compliance. To provide these things, you must build a strong information governance framework and privacy compliance plan to succeed.

Privacy 52

Privacy Compliance Information governance Data Privacy 52

IBM Big Data Hub

JANUARY 17, 2023

Data governance. The data governance capability of a data fabric focuses on the collection, management and automation of an organization’s data. IBM’s data governance capability enables the enforcement of policies at runtime anywhere, in essence “policies that move with the data”. AI governance. Start a trial.

Data science 59

Data science Cloud Government Artificial Intelligence 59

Information Management Resources

OCTOBER 31, 2019

Data governance helps remove uncertainties about how to handle customer data or why businesses need the information at all. In turn, customers appreciate a company's honesty and realize that providing data can create a mutually beneficial situation.

Government 39

Government Customer Experience 39

erwin

AUGUST 6, 2020

With your employees connected and armed with data that paints a clear picture of the business, your organization is better prepared to turn its attention to whatever your strategic priority may be – i.e. digital transformation, customer experience, or withstanding this current (or future) crisis. So, what is data literacy?

Government 135

Government Metadata Digital transformation Mining 135

IBM Big Data Hub

MAY 18, 2023

“What these enterprises need,” the report states, “is a platform that can simultaneously enable them to harness the power of AI while enhancing and governing it with well-proven and trusted human business expertise.”

Data science 98

Data science Customer Experience Cloud Government 98

IBM Big Data Hub

MAY 31, 2023

Fueled by data, a product can be connected interactively with a broader ecosystem, offering an enhanced customer experience (CX), optimized product performance and services, and an agile supply chain that can deliver new sources of value to the customer. Connected products and services across a manufacturing enterprise.

Cloud 98

Cloud IoT Manufacturing Analytics 98

Information Governance Perspectives

MARCH 20, 2020

I was recently interviewed for an article on Data Governance & Privacy for a number of periodicals including Info Risk Today on “Data Governance: How to Tackle 3 Key Issues: The Importance of Accountability, Data Inventory, and Automation. What are the two main challenges of data governance?

Government 40

Government Privacy Compliance Data breaches 40

erwin

SEPTEMBER 10, 2020

Not Documenting End-to-End Data Lineage Is Risky Busines – Understanding your data’s origins is key to successful data governance. This information is critical to regulatory compliance, change management and data governance not to mention delivering an optimal customer experience. Privacy and Compliance Challenges.

Metadata 131

Metadata Privacy Government Digital transformation 131

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 175

Content services Cloud Compliance Customer Experience 175

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. Continually reviewing your API security is a best practice for good governance.

Security 150

Security Data breaches Digital transformation Cybersecurity 150

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. With that said, modern master data management best practices power business transformation and the customer experiences of the future.

MDM 98

MDM Government Privacy Customer Experience 98

Info Source

APRIL 4, 2023

Shinydocs has enabled leading organizations within the oil and gas/utilities, government, and financial services verticals to make more accurate, data-driven decisions whilst significantly reducing time searching for files and improving the overall customer and employee experiences. Read more from Jason Cassidy here.

Unstructured data 40

Unstructured data Customer Experience Financial Services Government 40