OpenText Information Management

JANUARY 15, 2018

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.

Customer Experience 72

Customer Experience Retail Analytics IT 72

CGI

DECEMBER 9, 2019

Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. Data has become an essential resource and a key element in the growth strategy of large retail organizations. ravi.kumarv@cgi.com.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Rocket Software

JUNE 1, 2020

Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual no longer exists. Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

As the retail industry follows suit with today’s digital transformation, customer expectations are at an all-time high. Retailers are looking to address these demands with interconnected experiences to give customers more personalized and immediate experiences both in-stores and online.

Retail 100

Retail Customer Experience Security Data breaches 100

IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 65

Retail Blockchain Customer Experience Sales 65

CGI

MARCH 3, 2020

CGI Client Global Insights: A look at top retail banking trends and priorities. Many retail banks have invested in their “plumbing”- implementing digital technologies to deliver the products, services and experiences their customers demand - but many are still running their businesses just as they did before.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Experience is the North Star of conversion. Can the customer trust a business to make it easy to control their own data?

Customer Experience 87

Customer Experience Retail Marketing Sales 87

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

Thales Cloud Protection & Licensing

OCTOBER 18, 2018

As digital transformation takes hold, the retail industry is under siege from cyber criminals and nation states attempting to steal consumers’ personal information, credit card data and banking information. Lines are now blurred between physical and digital experiences. retailers experiencing a breach in the last year.

Retail 66

Retail Data breaches Digital transformation Encryption 66

Thales Cloud Protection & Licensing

MARCH 14, 2023

Respecting Privacy and Data Protection: World Consumer Rights Day divya Wed, 03/15/2023 - 05:44 For the last four decades, March 15th has marked World Consumer Rights Day - a campaign to raise global awareness about the needs and rights of consumers. It’s not only consumers and retailers taking notice of this trend, of course.

Privacy 71

Privacy Retail Customer Experience B2C 71

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. Every process at every stage of these stores relies on data.

Retail 86

Retail Sales Compliance Marketing 86

IBM Big Data Hub

APRIL 28, 2020

During these times of uncertainty, all companies are being stressed in new ways; supply chains are being halted with employee sickness, retail store doors are closed to encourage social distancing, and health care facilities are overwhelmed by patient demand.

Data science 82

Data science Customer Experience Retail Cloud 82

IBM Big Data Hub

MAY 16, 2023

Leveraging MMS for personalization at scale Personalization builds brand loyalty by creating customer experiences (CXs) specifically designed for each audience. This leads to stronger customer relationships, which leads to higher customer value. Did the customer make a purchase? Did that action turn into a lead?

Marketing 75

Marketing Customer Experience Financial Services Retail 75

Thales Cloud Protection & Licensing

OCTOBER 23, 2018

So before the shopping frenzy begins, we thought this would be an opportune time to outline some best practices that both retailers and consumers should follow in order to protect consumer data. As convenience technologies evolve, look for more risks to consumers and retailers. Protecting Consumer Data is Priority #1.

Retail 70

Retail Data breaches Phishing Authentication 70

Reltio

JANUARY 9, 2020

In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. But how do you create a CX that's unique and meaningful to your customers - and potential customers? The answer is in the data.

Customer Experience 69

Customer Experience MDM Retail B2C 69

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

OpenText Information Management

NOVEMBER 16, 2017

IoT is a network of connected devices with embedded sensors othat can communicate, analyze and share data over the cloud. So far, the Retail sector has been slow to embrace IoT but it’s beginning to happen.

Retail 102

Retail IoT Communications Cloud 102

IBM Big Data Hub

SEPTEMBER 6, 2023

According to the IBM survey, when CMOs were asked what they thought the primary challenges were in adopting generative AI, they listed three top concerns: managing the complexity of implementation, building the data set and brand and intellectual property (IP) risk. The journey starts with sound data.

Marketing 122

Marketing B2B Customer Experience Communications 122

IBM Big Data Hub

MARCH 8, 2024

Some forecasts suggest online retail might be responsible for half of all retail revenues by next year. In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline.

Retail 87

Retail e-Discovery Artificial Intelligence Marketing 87

IBM Big Data Hub

OCTOBER 11, 2019

Let’s say you’re the Chief Technology Officer of a bank or retailer struggling to infuse AI that aims to improve customer experiences. You likely face three main challenges:

Customer Experience 77

Customer Experience Retail 77

erwin

OCTOBER 16, 2020

It’s certainly no secret that data has been growing in volume, variety and velocity, and most companies are overwhelmed by managing it, let alone harnessing it to put it to work. quintillion bytes of data every day, and 90% of the world’s data volume has been created in the past two years alone. Where is the data?

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

OpenText Information Management

JUNE 7, 2021

The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

Reltio

JUNE 25, 2020

His research focuses on exploring strategies for leveraging technology to deliver relevant and engaging customer experiences. Joe answered questions about the importance of hyper-personalization, digital transformation, and customer data to delivering what Forrester calls “ moments-based marketing.”

Marketing 98

Marketing Retail Customer Experience Digital transformation 98

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. The Bureau of Labor Statistics reports a 7% job rise in the retail industry. How to Secure Access for your Seasonal Workers. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

erwin

JUNE 14, 2019

Digital Transformation in Retail. The inherently competitive nature of retail has made the sector a leader in adopting data-driven strategy. From loyalty cards to targeted online ads, retail has always had to adapt to stay relevant. This is an important data point for marketing strategy. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? Reltio Customer API for customer data.

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

OpenText Information Management

JUNE 20, 2022

With retail shops closed, many businesses had to switch to curbside pickup. And it’s changing yet … The post Powerful new capabilities for data, rich media, and compliance appeared first on OpenText Blogs.

Compliance 57

Compliance Retail Marketing Customer Experience 57

IBM Big Data Hub

OCTOBER 30, 2023

In today’s digital age where data stands as a prized asset, generative AI serves as the transformative tool to mine its potential. Businesses globally recognize the power of generative AI and are eager to harness data and AI for unmatched growth, sustainable operations, streamlining and pioneering innovation.

Analytics 86

Analytics Retail Cloud Insurance 86

IBM Big Data Hub

FEBRUARY 26, 2024

Obviously, IBM has a huge stake in the success of AI with watsonx™, our AI and data platform with AI assistants. Generative AI holds tremendous potential to help improve all manner of operations and customer engagement. Easy to say, hard to do – at least without the right toolsets.

Cloud 103

Cloud Artificial Intelligence Customer Experience Retail 103

CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. The data challenge. What data does the bank already have?

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

erwin

JUNE 11, 2020

What Is Data Intelligence? Data Intelligence is the analysis of multifaceted data to be used by companies to improve products and services offered and better support investments and business strategies in place. Data intelligence can encompass both internal and external business data and information. Healthcare.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

erwin

FEBRUARY 14, 2019

The rate at which organizations have adopted data-driven strategies means there are a wealth of digital transformation examples for organizations to draw from. ROI doesn’t meet expectations, the customer experience isn’t quite right , and data gets exposed or mishandled. Data used to enhance the customer experience.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

Reltio

MAY 15, 2020

They understand how consumer packaged goods data can drive growth in the future. In the face of recessionary behavior driven by the total collapse of consumer confidence, CPG companies may find hyper-personalizing customer experience is the key to unlocking their competitive edge and long-term sustainability.

Retail 72

Retail Customer Experience Manufacturing Sales 72

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. As the infrastructure changes, the adversaries change along with it to take the easiest path to data. Source: Verizon DBIR 2020. Stolen credentials.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

Reltio

JUNE 23, 2020

Department of Commerce said that retail spending jumped 17.7% More importantly, with use cases and data, she provided specific actions you should take now to prepare your business for a return to economic normalcy. She manages a team covering Customer Experience & Commerce and oversees Voice of Connected User Landscape research.

Digital transformation 69

Digital transformation Customer Experience Retail Marketing 69

Reltio

MAY 21, 2019

. “I think we don’t really have a good hold on customer data. I mean relationships across people, products, locations, devices, and other entities are not fully leveraged to get a complete customer profile. We also have trouble identifying and deploying relevant new data, either internally or from external sources.

Customer Experience 89

Customer Experience Retail B2C Marketing 89