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How process mining improves IT service management to save your business time and money

IBM Big Data Hub

Similarly with ticket reopens: if a ticket is reopened after being resolved, it indicates the need to address an issue with training or IT resources. Auto-discovery tools like process mining — a tool gaining popularity with organizations — does just that. Process mining is an ideal solution to start planning for automation.

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Leveraging user-generated social media content with text-mining examples

IBM Big Data Hub

One of the best ways to take advantage of social media data is to implement text-mining programs that streamline the process. What is text mining? When used strategically, text-mining tools can transform raw data into real business intelligence , giving companies a competitive edge. How does text mining work?

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3 new steps in the data mining process to ensure trustworthy AI

IBM Big Data Hub

Often the bias creeps in through training data and then is amplified and embedded in the model. To help data scientists reflect and identify possible ethical concerns the standard process for data mining should include 3 additional steps: data risk assessment, model risk assessment and production monitoring. Data risk assessment.

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2021 Predictions Are Foolhardy – Here Are Four of Mine

KnowBe4

The post 2021 Predictions Are Foolhardy – Here Are Four of Mine appeared first on MediaPRO.

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How to unlock a scientific approach to change management with powerful data insights

IBM Big Data Hub

Grasping these opportunities at IBM, we’re increasingly building our specialism in process mining and data analysis tools and techniques we believe to be true ‘game changers’ when it comes to building cultures of continuous change and innovation. CoE = Center of Excellence = Accelerator for Change. Making it happen: Driving faster adoption.

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Finding Positive Opportunity in Social Distancing

AIIM

It's no secret that I'm passionate about training and information management. I delivered the first AIIM public training course in the U.S. Since then, I've delivered more than 400 workshops, seminars, breakout sessions, and training courses relating to information management – almost all in person. in January 2006.

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Catches of the Month: Phishing Scams for September 2023

IT Governance

Malwarebytes reports that, once installed, DarkGate Loader can be used for many nefarious purposes, including “remote access, cryptocurrency mining, keylogging, clipboard stealing, and information stealing”. You can help educate your staff with IT Governance’s Phishing Staff Awareness Training Programme.

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