OpenText Information Management

AUGUST 3, 2023

In the context of the current landscape, what should customer experience leaders focus on in 2023? We’ve partnered with Aspire to produce a nuanced perspective on the state of the customer … The post Uncovering trends in customer experience management appeared first on OpenText Blogs.

Customer Experience 52

Customer Experience Digital transformation Communications Marketing 52

OpenText Information Management

FEBRUARY 16, 2023

Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses on designing and delivering a positive customer experience throughout their interactions with a company.

Customer Experience 57

Customer Experience Digital transformation IT Analytics 57

Bill Schmarzo - Dell EMC

MARCH 28, 2018

The McKinsey article “ Why Digital Strategies Fail ” explains why incumbents fail when embracing digital transformation: Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete. Understanding the Economics of Digital Transformation.

Digital transformation 106

Digital transformation Customer Experience Marketing Retail 106

IBM Big Data Hub

SEPTEMBER 18, 2023

Designed to build, strengthen and refine Digital transformation is an ongoing process that should be treated like a muscle; it takes time to build, strengthen and refine to minimize risk and complexity. Likewise, payments modernization will continue to evolve with changing customer demands. .”

Customer Experience 69

Customer Experience Financial Services Cloud Compliance 69

OpenText Information Management

APRIL 22, 2019

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. Digital … The post Achieving digital transformation in the insurance industry appeared first on OpenText Blogs.

Digital transformation 92

Digital transformation Insurance Financial Services Customer Experience 92

OpenText Information Management

FEBRUARY 22, 2022

… The post Introducing push notifications to power personalized customer experiences at scale appeared first on OpenText Blogs. Push notifications have the power to drive repeat purchases, re-engage lapsed users and guide conversions.

Customer Experience 62

Customer Experience Digital transformation Communications 62

OpenText Information Management

DECEMBER 16, 2019

There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper published by OpenText™ reveals a range of attitudes regarding how quickly these companies feel they will get there.

Digital transformation 78

Digital transformation Customer Experience Content services Analytics 78

OpenText Information Management

AUGUST 13, 2019

For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.

Customer Experience 61

Customer Experience Retail Financial Services Digital transformation 61

erwin

FEBRUARY 14, 2019

The rate at which organizations have adopted data-driven strategies means there are a wealth of digital transformation examples for organizations to draw from. All is going fine until a new kid on the block, born in the age of IT and the internet, quickly starts to create buzz and redefine what customers expect from the industry.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. ” This is arguably the result of the degree of digital transformation in retail that we’ve seen in recent years. If you want to survive in retail today, you need to make it easy on your customers.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

OpenText Information Management

DECEMBER 17, 2020

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world.

Digital transformation 109

Digital transformation Customer Experience Paper Insurance 109

Thales Cloud Protection & Licensing

MAY 22, 2019

As false predictions of digital transformation fade into the past, we are hurtling into a new era of business. Upwards of 84% of enterprises are using, or planning to use, digitally transformative technologies such as cloud, big data, containers, blockchain and the Internet of Things (IoT). Understanding the threats.

Digital transformation 66

Digital transformation Security Compliance Blockchain 66

OpenText Information Management

MAY 11, 2021

With organizations continuing to push toward digital transformation, the developers and business analysts within these businesses hold the key to accelerate this evolution.

Digital transformation 120

Digital transformation Customer Experience Cloud 120

IBM Big Data Hub

JULY 31, 2023

Here are some great use cases of banks that went beyond simply restarting modernization initiatives to significantly improve the value of their mainframes in the context of highly distributed software architectures and today’s high customer-experience expectations.

Financial Services 50

Financial Services Digital transformation Computer and Electronics Analytics 50

Thales Cloud Protection & Licensing

JANUARY 29, 2019

Now in its sixth year, the report is squarely focused on digital transformation and what that means for organizations and their data security. When it comes to digital transformation, organizations are rushing to meet the demand, by leadership or customers, to deploy transformative technologies as a competitive edge.

Digital transformation 92

Digital transformation Encryption Cloud Customer Experience 92

Thales Cloud Protection & Licensing

MAY 21, 2019

As false predictions of digital transformation fade into the past, we are hurtling into a new era of business. Upwards of 84% of enterprises are using, or planning to use, digitally transformative technologies such as cloud, big data, containers, blockchain and the Internet of Things (IoT). Understanding the threats.

Digital transformation 48

Digital transformation Security Compliance Blockchain 48

OpenText Information Management

MARCH 12, 2019

… The post Pulling an Uber: Customer experience in Financial Services appeared first on OpenText Blogs. One of the latest brands to gain “household verb” status is the ride-sharing service Uber.

Customer Experience 48

Customer Experience Financial Services Digital transformation 48

Bill Schmarzo - Dell EMC

MARCH 28, 2018

The McKinsey article “ Why Digital Strategies Fail ” explains why incumbents fail when embracing digital transformation: Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete. Understanding the Economics of Digital Transformation.

Digital transformation 40

Digital transformation Customer Experience Marketing Retail 40

CGI

JANUARY 9, 2019

Solving change management for digital transformation: Put data in the lead. Digital transformation is well underway across the federal government and commercial industries—and the journey reveals complexities, new challenges and opportunities. Despite the importance of digital transformation, the path is rarely smooth.

Digital transformation 40

Digital transformation Customer Experience Government Retail 40

The Last Watchdog

MARCH 8, 2023

APIs (Application Programming Interfaces) play a critical role in digital transformation by enabling communication and data exchange between different systems and applications. So, how can you ensure your API security is effective and enable your digital transformation?

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

CGI

MARCH 29, 2019

Capital markets: Top 4 barriers to digital transformation. The 2018 CGI Client Global Insights based on in-person interviews with 1,400 senior business and IT executives across the globe demonstrate a continuing need to pursue their digital transformation agendas to meet the rising expectations of digital customers and citizens.

Digital transformation 45

Digital transformation Marketing Customer Experience Compliance 45

CGI

FEBRUARY 2, 2017

Seizing the opportunities of digital transformation. Digital transformation is having a huge impact on all organizations—large and small, private and public. But, the hard truth is that 8 out of 10 digital transformation initiatives fail to deliver the value that’s expected of them. Thu, 02/02/2017 - 06:22.

Digital transformation 40

Digital transformation Customer Experience Marketing Analytics 40

OpenText Information Management

JANUARY 23, 2024

We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today’s most complex business challenges. appeared first on OpenText Blogs. appeared first on OpenText Blogs.

Cloud 62

Cloud Digital transformation Artificial Intelligence Customer Experience 62

CGI

MARCH 29, 2019

Capital markets: Top 4 barriers to digital transformation. The 2018 CGI Client Global Insights based on in-person interviews with 1,400 senior business and IT executives across the globe demonstrate a continuing need to pursue their digital transformation agendas to meet the rising expectations of digital customers and citizens.

Digital transformation 40

Digital transformation Marketing Customer Experience Compliance 40

OpenText Information Management

FEBRUARY 21, 2023

Nine strategic reasons to put modernization at the top of your list: Reason #1 – Improve total experience Customer experience and employee experience are inextricably linked – there is no one without the other.

Customer Experience 104

Customer Experience Digital transformation Marketing Communications 104

CGI

APRIL 4, 2017

Organizational changes to consider in pursuing digital transformation. As digitalization continues to drive significant change across industries, more and more companies recognize the need to transform for the future. In this blog, we’ll delve deeper into the first area—organization. harini.kottees….

Digital transformation 40

Digital transformation Marketing Customer Experience Risk 40

CGI

MARCH 3, 2020

Many retail banks have invested in their “plumbing”- implementing digital technologies to deliver the products, services and experiences their customers demand - but many are still running their businesses just as they did before. As a result, they are not enjoying the business results promised by digitization.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

OpenText Information Management

SEPTEMBER 14, 2021

Although digital transformation was already becoming a key priority across most industries, the disruption caused by the pandemic has accelerated the need for increased connectivity, automation, and access to information when and where you need it. … The post Innovating with your customers appeared first on OpenText Blogs.

Digital transformation 103

Digital transformation Access Security Customer Experience 103

OpenText Information Management

MARCH 25, 2021

Public-sector organizations around the world have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure and digitally transforming the services they deliver.

Digital transformation 117

Digital transformation Government Customer Experience 117

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

OpenText Information Management

OCTOBER 20, 2023

The world of digital asset management (DAM) is rapidly evolving. It’s at the heart of digital transformation for many global organizations. appeared first on OpenText Blogs. But the concept of a global DAM is surprisingly elusive with its multi-faceted nature presenting both challenges and opportunities.

Digital transformation 62

Digital transformation Customer Experience IT Communications 62

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. There is a huge opportunity to optimise the usage of this first-party information to drive truly omnichannel digital transformation throughout your enterprise. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

ARMA International

SEPTEMBER 13, 2021

Now information technologies and the information revolution are again transforming society. The COVID-19 pandemic further accelerated the transformation from many years to just a couple of years. This 3-part series will discuss digital transformation (DT) from several perspectives. The Genesis of Digital Transformation.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

OpenText Information Management

MARCH 3, 2023

Digital transformation is moving faster than ever but at the same time, it will never move this slowly again. Thousands of micro-experiences occur every … The post Why composability matters in digital experience appeared first on OpenText Blogs.

Digital transformation 57

Digital transformation Customer Experience IT Communications 57

OpenText Information Management

MAY 26, 2022

The pace of digital transformation accelerated rapidly to meet consumers’ changing and rising expectations. Customers crave predictive, personalized, and seamless experiences yet … The post How communications can power an experience-led transformation appeared first on OpenText Blogs.

Communications 67

Communications Digital transformation Customer Experience IT 67

OpenText Information Management

APRIL 17, 2024

From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. The post Insight is the new GOLD appeared first on OpenText Blogs. Insight is much more than information.

Unstructured data 62

Unstructured data Customer Experience Digital transformation Mining 62

OpenText Information Management

JANUARY 30, 2018

In fact, recent research from Industry Week and OpenText found that digital leaders were almost twice as likely to be using their Digital Transformation initiatives to create an omnichannel customer experience that provides a consistent … The post Applying Digital Asset Management (DAM) to improve manufacturing operations appeared first on OpenText (..)

Manufacturing 65

Manufacturing Customer Experience Digital transformation IT 65